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#1
BSOD at bootup, error code 0xc000000f
My daughter tried to start her laptop this morning to be confronted by a blue Recovery screen. It looks decidedly like a BSOD but I could not follow the posting instructions for this forum because the laptop won't boot. The message reads:
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Your PC/Device needs to be repaired.
The operating system couldn't be loaded because a critical system driver is missing or contains errors.
File: \WINDOWS\system32\drivers\N360x64\1607000.04C\SymELAM.sys
Error code: 0xc000000f
You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer
Press Enter to try again
Press F8 for Startup Settings
Press Esc for UEFI Firmware Settings
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Pressing Esc does nothing.
Pressing F8 or Enter brings up the Startup Settings screen with options 1 through to 9 ranging from Enable debugging through to the various safe modes including with command prompt, etc. I have tried each of the 9 options and they all take me back to the Recovery screen.
Now a bit about this laptop. It is an ACER Aspire R3 series, Model N15WS. It was purchased new in March this year. It did not come with any start-up or recovery software. It does not have a CD drive and only USB3.0 and USB2.0 ports for input.
My daughter needs it for school every day and although this laptop is pretty slow and keeps wanting to update on her, it has been working properly until this morning. She has not installed any software within the last few months. The only changes to the system have been made by Windows with its incessant behind-the-scenes updating. It has Norton 360 Premier installed.
It is a brick at the moment. If you could give me some direction to head I would be grateful.