Page 1 of 7 123 ... LastLast

  1. Joined : Aug 2016
    Posts : 34
    Windows 10 Pro x64 Build 1511
       19 Aug 2016 #1

    PC Freeze while playing Rocket League/Overwatch


    Hi people,

    Lately I've been having a major issue with my PC, it completely freezes while playing games like Rocket League and Overwatch. My PC just completely freezes and the audio also hangs. The only way to reboot my PC is to turn it off, wait 10-15 seconds and boot it up again.

    Full PC Setup:

    • GPU: MSI GeForce GTX 970
    • CPU: Intel Core i7 950 @ 3.07Ghz
    • Motherboard: Sapphire PureBlack X58
    • OS: Windows 10 64bit Pro


    The strange thing then is: My GPU driver sometimes also completely disappears. I'm left with a 640x480 display and have to install a driver again, unless I reboot and then the old driver re-appears.

    A list of things I've done:
    • Checked OpenHardwareMonitor to see temperatures, they are nothing out of the ordinary
    • Installed multiple different versions of nVidia GPU drivers (most recent ones, a few from half year back)
    • Clean installed those drivers as well, using Display Driver Uninstaller
    • Cleanly installed Windows 10 Pro because I read some stuff about problems with the Anniversary Update (AU).
    • Stress tested CPU, GPU, RAM, SSD all for at least 20 minutes, none of which caused me to crash


    In the Event Viewer it shows an Event 17 WHEA-Logger:
    A corrected hardware error has occurred.


    Component: PCI Express Root Port


    Error Source: Advanced Error Reporting (PCI Express)


    Busevice:Function: 0x0:0x3:0x0


    Vendor IDevice ID: 0x8086:0x340A


    Class Code: 0x30400
    None of my freezes created a BSOD and didn't create a dump, until today after 2 freezes in the afternoon that created 2 dump files. I've provided the logzip in the attached files which should contain all the needed files.
    If anyone has any suggestions to what it could be that would be highly appreciated!

    Edit 1: Updated Windows 10 to Build 1607 and reuploaded a new zip file
    Attachment 96945

    Kind regards,
    toar4ever
    Last edited by toar4ever; 19 Aug 2016 at 13:06.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Aug 2016 #2

    Hi toar4ever,

    We'll need you to update at least to the 1511 version of Windows 10.
    You can download the ISO from my OneDrive
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 34
    Windows 10 Pro x64 Build 1511
       19 Aug 2016 #3

    axe0 said: View Post
    Hi toar4ever,

    We'll need you to update at least to the 1511 version of Windows 10.
    You can download the ISO from my OneDrive
    Oops! Didn't think about that, I tried the clean Windows 10 because I only started having issues after I updated to the Anniversary Update, I'll update and check if the issue is still there and I'll reply later! Thanks for the fast reply!
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 34
    Windows 10 Pro x64 Build 1511
       19 Aug 2016 #4

    axe0 said: View Post
    Hi toar4ever,

    We'll need you to update at least to the 1511 version of Windows 10.
    You can download the ISO from my OneDrive
    Soooo, I've updated Windows 10 to build 1607. Tried out Overwatch again, PC froze after 4 minutes without a BSOD. It did however again make a dump file and I've updated the zip file in the Original Post to the latest version.
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Aug 2016 #5

    Oops, forgot that if you do the upgrade online you get the latest version

    I assume it only happens while you play those 2 games? Not with any other game or any other pc activity?
      My System SpecsSystem Spec


  6. Joined : Aug 2016
    Posts : 34
    Windows 10 Pro x64 Build 1511
       19 Aug 2016 #6

    axe0 said: View Post
    Oops, forgot that if you do the upgrade online you get the latest version

    I assume it only happens while you play those 2 games? Not with any other game or any other pc activity?
    It happens in nearly every game I try to play, if I just normally use my PC for browsing/watching movies or whatever I can use it just fine for entire days. It seems to happen only if I try to play a game. Using programs like HeavyLoad and FurMark for 30 minutes won't result in my PC freezing, but running a game like Rocket League, Overwatch or DOTA2 will cause me to freeze within 5 minutes or so. Rocket League is on my SSD, Overwatch and DOTA2 are on another HDD so the issue probably isn't disk related either.
    Last edited by toar4ever; 19 Aug 2016 at 13:59.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Aug 2016 #7

    Clean installed those drivers as well
    Could you try to only install the Graphics driver and the PhysX driver if not yet attempted NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
      My System SpecsSystem Spec


  8. Joined : Aug 2016
    Posts : 34
    Windows 10 Pro x64 Build 1511
       20 Aug 2016 #8

    axe0 said: View Post
    Could you try to only install the Graphics driver and the PhysX driver if not yet attempted NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
    I've uninstalled the nVidia Graphics Driver with Display Driver Uninstaller (DDU), I then used the latest nVidia WHQL driver 372.54 and only installed the Graphics Driver + PhysX driver (normally I also install the GeForce Experience, I never install the HD Audio driver). And after about 3/4 minutes of Overwatch my PC froze again and created a dmp file with the exact same error as before.
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Aug 2016 #9

    Let's try something, the device ID reveals nothing but the vendor ID does.

    Please check Sapphire for driver updates for the 'Intel ICH10 Family USB Enhanced Host Controller'.
    Please remove all USB devices that aren't necessary for basic pc usage, thus all USB devices except for mouse & keyboard.

    Also check for BIOS updates.
      My System SpecsSystem Spec


  10. Joined : Aug 2016
    Posts : 34
    Windows 10 Pro x64 Build 1511
       20 Aug 2016 #10

    axe0 said: View Post
    Let's try something, the device ID reveals nothing but the vendor ID does.

    Please check Sapphire for driver updates for the 'Intel ICH10 Family USB Enhanced Host Controller'.
    Please remove all USB devices that aren't necessary for basic pc usage, thus all USB devices except for mouse & keyboard.

    Also check for BIOS updates.
    I've installed every Sapphire PureBlack X58 driver that was available and possible, removed everything except my Mouse and Keyboard, and I still freeze after 4 minutes or so. I then tried other USB ports as well to make sure it isn't a specific power issue or anything with a specific USB port on my PC but still froze again after the same amount of time. I still don't really get a BSOD (but that might be because of some current settings in Windows 10? not sure) but it does create a .dmp file. I've attached a screenshot of BlueScreenView of the most recent one. (I can't somehow upload the actual .dmp file even though I'm administrator on the PC).
    Attachment 97134

    As for BIOS updates, I checked my version number in the BIOS itself, and there's no newer version available since that version so I should be up to date on that.
      My System SpecsSystem Spec


 
Page 1 of 7 123 ... LastLast


Similar Threads
Thread Forum
Low memory issues when playing Overwatch
Hi, This issue has occurred whenever I play Overwatch. It can occur when I have only played for 10 minutes or it may not appear until after many hours of playing. I have 8GB of RAM and the most I have seen Overwatch use via task manager is...
Gaming
multiple BSOD's playing Overwatch, ntoskrnl.exe
Hi! I've been having numerous crashes of Overwatch and Google Chrome for the past several weeks. I've been trying to troubleshoot the crashes but haven't been successful so far. I've attached the minidump files to this thread. If anyone can point me...
BSOD Crashes and Debugging
BSOD playing Overwatch, DRIVE_IRQL_NOT_LESS_OR_EQUAL (cmudaxp.sys)
Hello - Over the last week or two, I will get hit with the BSOD while playing Overwatch. The BSOD will read "DRIVE_IRQL_NOT_LESS_OR_EQUAL (cmudaxp.sys)." I have tried going through the standard process of updating the obvious drivers but the...
BSOD Crashes and Debugging
BSOD while playing Overwatch: error 0x00000124
Hey guys, I just recently downloaded Overwatch and started playing a few hours ago when I suddenly got a BSOD that stated "Whea Uncorrectable Error" as a code. This is a fairly new laptop that I've had for less than 6 months. I've gotten a handful...
BSOD Crashes and Debugging
BSOD multi-tasking with Rocket League open, bugcheck 0x000000ea
hhhhhhhhhhhhhhhhhhhh
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:28.
Find Us
Twitter Facebook Google+



Windows 10 Forums