First BSOD ever in Win10 x64. "Reference by pointer"

  1. marcosdipaolo's Avatar
    Posts : 81
    Windows 10 Pro
       #1

    First BSOD ever in Win10 x64. "Reference by pointer"


    I just had the very first BSOD ever in Win10 x64. "Reference by pointer".
    I was playing "Heroes and Generals", a which is a webbased game, using Chrome. No other app, just Chrome with Whatsappweb, Facebook and Google Calendar.
    Here i send the Zip generated by the DM log collector.
      My Computer

  2. TeenTechie's Avatar
    Posts : 58
    Windows 10
       #2

    I will debug this and attempt to find an answer.

    ---------------------------------------

    Okay, first of all: Your PC has almost been on 11 and a half days. You should reboot your PC once in a while to prevent/fix problems like memory leakage.

    Okay so the error you encountered when you PC crashed was WIN8_DRIVER_FAULT, am I wrong? Probably not.

    Since it's a WIN8_DRIVER_FAULT, we can assume it's a software issue. I will look further into the file because there is no obvious file shown other than hng.exe, which is Heros and Generals itself.
      My Computer


  3. Posts : 1,088
    Win 10 Pro x64
       #3

    marcosdipaolo said:
    I just had the very first BSOD ever in Win10 x64. "Reference by pointer".
    I was playing "Heroes and Generals", a which is a webbased game, using Chrome. No other app, just Chrome with Whatsappweb, Facebook and Google Calendar.
    Here i send the Zip generated by the DM log collector.
    You need to get rid of all the pirated software first.

    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
    Rules
      My Computer

  4. marcosdipaolo's Avatar
    Posts : 81
    Windows 10 Pro
    Thread Starter
       #4

    TeenTechie said:
    I will debug this and attempt to find an answer.

    ---------------------------------------

    Okay, first of all: Your PC has almost been on 11 and a half days. You should reboot your PC once in a while to prevent/fix problems like memory leakage.

    Okay so the error you encountered when you PC crashed was WIN8_DRIVER_FAULT, am I wrong? Probably not.

    Since it's a WIN8_DRIVER_FAULT, we can assume it's a software issue. I will look further into the file because there is no obvious file shown other than hng.exe, which is Heros and Generals itself.
    Nop, it was a "Reference by pointer"
      My Computer

  5. TeenTechie's Avatar
    Posts : 58
    Windows 10
       #5

    Oh. When I debugged the .dmp file that's the reason I found.
      My Computer

  6. marcosdipaolo's Avatar
    Posts : 81
    Windows 10 Pro
    Thread Starter
       #6

    TeenTechie said:
    Oh. When I debugged the .dmp file that's the reason I found.
    mmm, weird, the reason i'm telling you is the one i saw in the BSOD
      My Computer



  7. Posts : 1,088
    Win 10 Pro x64
       #7

    marcosdipaolo said:
    mmm, weird, the reason i'm telling you is the one i saw in the BSOD
    They are both in there,

    Code:
    REFERENCE_BY_POINTER (18)Arguments:
    Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
    Arg2: ffffe0018bd67060, Object whose reference count is being lowered
    Arg3: 0000000000000002, Reserved
    Arg4: ffffffffffffffff, Reserved
        The reference count of an object is illegal for the current state of the object.
        Each time a driver uses a pointer to an object the driver calls a kernel routine
        to increment the reference count of the object. When the driver is done with the
        pointer the driver calls another kernel routine to decrement the reference count.
        Drivers must match calls to the increment and decrement routines. This bugcheck
        can occur because an object's reference count goes to zero while there are still
        open handles to the object, in which case the fourth parameter indicates the number
        of opened handles. It may also occur when the objectís reference count drops below zero
        whether or not there are open handles to the object, and in that case the fourth parameter
        contains the actual value of the pointer references count.
    
    
    Debugging Details:
    Code:
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x18
    
    
    PROCESS_NAME:  hng.exe
    And I repeat,

    derekimo said:
    You need to get rid of all the pirated software first.

    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
    Rules
      My Computer


 

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