I'm getting System Service Exception (asmtxhci.sys) on my computer...

axe0 · 22 Jun 2016

Hi kimghob,

If you cannot download updates then do not bother to try it again until your system becomes more stable.

I would recommend that you try 2 things,
1. Update the BIOS, read the user manual for how you can do this

http://dlcdnet.asus.com/pub/ASUS/mb/..._Formula-Z.pdf

2. Install the USB controller drivers that ASUS provides for your motherboard. Did Windows install those? The current installed are newer than the onces ASUS provides.

Code:

6: kd> lmvm asmtxhci
Browse full module list
start             end                 module name
fffff800`6bcb0000 fffff800`6bd20000   asmtxhci T (no symbols)           
    Loaded symbol image file: asmtxhci.sys
    Image path: \SystemRoot\System32\drivers\asmtxhci.sys
    Image name: asmtxhci.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Feb 04 08:22:05 2016 (56B2FC1D)
    CheckSum:         0007677A
    ImageSize:        00070000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

6: kd> lmvm asmthub3
Browse full module list
start             end                 module name
fffff800`6c470000 fffff800`6c496000   asmthub3 T (no symbols)           
    Loaded symbol image file: asmthub3.sys
    Image path: \SystemRoot\System32\drivers\asmthub3.sys
    Image name: asmthub3.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Sep 10 11:38:17 2015 (55F14F89)
    CheckSum:         0002C98D
    ImageSize:        00026000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Ztruker · 22 Jun 2016

That's what I was afraid of. Go ahead with the ram test and driver verifier (if needed). Let's see if we can get it to run well enough to get updates applied.

kimghob · 22 Jun 2016

It isn't allowing for me to do much of anything on there, it keeps going down, I tried to go to ASUS and was going to download a couple of their programs, then the BSOD happened, over and over, not getting very far, very fast.

Ztruker · 22 Jun 2016

Try booting to Safe Mode with Networking.
See what you can do from there.

Click Start then click on the Power icon.
Hold down the Shift key and click on Restart.

kimghob · 22 Jun 2016

Ztruker said:

Try booting to Safe Mode with Networking.
See what you can do from there.

Click Start then click on the Power icon.
Hold down the Shift key and click on Restart.

Okay, I will try that, otherwise, I cannot do any downloads what-so-ever, as it goes down now every 2 mins. I'm just posting off my Chromebook to respond to all posts.

If push comes to shove, I might have to take it into Fry's Electronics to have them check each piece of hardware in a second computer, that they know works. Just to find out if it is something in my hardware and not a software problem.

axe0 · 23 Jun 2016

The BIOS can be flashed by downloading from a different system and booting to the BIOS on the pc.

The drivers may be downloaded too through a different system, installing can be fast too depending on the speed of your system.