Cyberlink PowerDVD 15 Ultra BSOD when playing Blu-ray DVDs

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  1. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #11

    BrandonR188 said:
    I really appreciate your help.. I'll just test the program again, I'm installing it now after doing a clean install since it's been awhile.. system is fully updated.. now I'm just reinstalling this to try it out and hopefully no issues.. if so , I'll do as you suggested and look into how to do the crush dump file and get that up on the BSOD thread. thanks!
    Possible Admin can move this thread for you rather then starting a new one, let me find out for you. So your saying did a clean install feeling may fix the issue or just doing one anyway and now reinstalling PowerDVD ? BSOD people can analyze the crash dump why i say this. If reinstalling PowerDVD does not help or graphics drivers then best to look more into the crash dump for more info. Your Welcome.
      My Computer


  2. Posts : 132
    Windows 10 Pro x64 bit
    Thread Starter
       #12

    jds63 said:
    Possible Admin can move this thread for you rather then starting a new one, let me find out for you. So your saying did a clean install feeling may fix the issue or just doing one anyway and now reinstalling PowerDVD ? BSOD people can analyze the crash dump why i say this. If reinstalling PowerDVD does not help or graphics drivers then best to look more into the crash dump for more info. Your Welcome.
    I was planning on doing a reformat anyway.. so i figured something was conflicting with it.. thanks if you can get it moved, that would be great.
      My Computer


  3. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #13

    BrandonR188 said:
    I was planning on doing a reformat anyway.. so i figured something was conflicting with it.. thanks if you can get it moved, that would be great.
    Problem is if something is conflicting you will not know if all same stuff is put back on PC again, but it may help if never did a clean install and just an upgrade and since you are doing it anyway. Your Welcome.
      My Computer


  4. Posts : 132
    Windows 10 Pro x64 bit
    Thread Starter
       #14

    still crashed with BSOD.. I have the BSOD log now.. I'll be attaching it to this now and hopefully when this gets moved, I'll be able to get help and get this solved. :)
      My Computer


  5. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #15

    BrandonR188 said:
    still crashed with BSOD.. I have the BSOD log now.. I'll be attaching it to this now and hopefully when this gets moved, I'll be able to get help and get this solved. :)
    Followed instruction here on Crash Dump ? Spoke with Amin, let you know when.
      My Computer


  6. Posts : 132
    Windows 10 Pro x64 bit
    Thread Starter
       #16

    jds63 said:
    Followed instruction here on Crash Dump ? Spoke with Amin, let you know when.
    i followed the bsod posting instructions?.. is that wrong?
      My Computer


  7. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #17

    BrandonR188 said:
    i followed the bsod posting instructions?.. is that wrong?
    No, just was not sure how you did it, did not know came in a zip file as i do not regularly work in that area BSOD.
      My Computer


  8. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #18

    All set Brandon, see if someone can take a look at this for you, i will still try to help.
      My Computer


  9. Posts : 132
    Windows 10 Pro x64 bit
    Thread Starter
       #19

    jds63 said:
    All set Brandon, see if someone can take a look at this for you, i will still try to help.
    I appreciate it! thanks again.
      My Computer


  10. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #20

    BrandonR188 said:
    I appreciate it! thanks again.
    Your Welcome again. Looked at zip file, .dmp file is one they will need to look at at the top of the list in the zip.
    Usually use this https://msdn.microsoft.com/en-us/lib...=vs.85%29.aspx
      My Computer


 

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