New
#1
Stuck on black screen, large cursor arrow and windows will not load
Hello, I recently started getting a black screen when trying to turn on my laptop, a Sony Vaio running Windows 10. I am unable to download the DM log collector tool since I cannot use my computer at all. It stays on the black screen even if I let it sit for hours. It's possible that I backed up a Windows 10 file when originally upgrading from WIN7 but I'm not sure and if so, it would be on an external hard drive. What can I do? Please help. Thank you so much.
Mike
US Navy