Windows 10: Bsod - machine_check_exception

  1.    27 Nov 2015 #1

    Bsod - machine_check_exception

    Hello Ladies & Gents!

    I'm a SevenForums member, DreadStar/DreadStarX! It's been a long time since I've been on here, and found that SF/EF/TF is one of the best resources for OS Problems.

    So, here's the problem.

    When I boot up VMWare Workstation, and attempt to install a Ubuntu 15.xx 32bit/64bit, it bluescreens after about 5 minutes. I thought at first it was because of my Dual GFX Cards, but that wasn't the case. I have plenty of memory/hdd/gfx memory.

    I've uploaded my BSOD Report from the nifty tool z3r0 posted.

    Attachment 50711
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       27 Nov 2015 #2

    Hi BinaryData,

    Welcome to the 10forums.

    The intel processor driver is causing the crashes.
    Please check your manufacturer, MSI, for driver updates.
    3: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`f1efc828 fffff800`94e89ee1 nt!KeBugCheckEx
    ffffd000`f1efc830 fffff800`94e8a2a8 hal!HalpMcaReportError+0xf5
    ffffd000`f1efc980 fffff800`94e8a450 hal!HalpMceHandlerWithRendezvous+0xb0
    ffffd000`f1efc9b0 fffff800`9475ae7b hal!HalHandleMcheck+0x40
    ffffd000`f1efc9e0 fffff800`9475ac31 nt!KxMcheckAbort+0x7b
    ffffd000`f1efcb20 fffff800`a1782778 nt!KiMcheckAbort+0x171
    ffffd000`f1f1c858 00000000`00000000 intelppm!MWaitIdle+0x18
    3: kd> lmvm intelppm
    start             end                 module name
    fffff800`a1780000 fffff800`a17a9000   intelppm   (pdb symbols)          d:\symbols\intelppm.pdb\89FABBD09556447FB6B157B5A3A81CD91\intelppm.pdb
        Loaded symbol image file: intelppm.sys
        Mapped memory image file: d:\symbols\intelppm.sys\559F383B29000\intelppm.sys
        Image path: \SystemRoot\System32\drivers\intelppm.sys
        Image name: intelppm.sys
        Timestamp:        Fri Jul 10 05:12:59 2015 (559F383B)
        CheckSum:         0001FAC6
        ImageSize:        00029000
        File version:     10.0.10240.16384
        Product version:  10.0.10240.16384
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     intelppm.sys
        OriginalFilename: intelppm.sys
        ProductVersion:   10.0.10240.16384
        FileVersion:      10.0.10240.16384 (th1.150709-1700)
        FileDescription:  Processor Device Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
      My ComputersSystem Spec

  3.    27 Nov 2015 #3

    Thanks a bunch! Now I'll have to figure that part out. Which driver specifically? I've never owned a laptop before
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       27 Nov 2015 #4

    As I said, the intel processor driver
      My ComputersSystem Spec

  5.    27 Nov 2015 #5

    axe0 said: View Post
    As I said, the intel processor driver
    Updated to the latest, tried to run the VMWare, and it still crashed. Want me to upload that BSOD too?
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       27 Nov 2015 #6

    Please fill in the system specs correctly of the pc that has the problems
    According to the logs you have a laptop, but according to your system specs you have a desktop.
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec

  7.    27 Nov 2015 #7

    Ok, I filled that info out based on my Desktop at home.

    My laptop is a MSI Leopard Gaming Series GP72.

    I will post my specs here, for the laptop.

    CPU: Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz
    MOBO: Micro-Star International Co., Ltd. MS-1793
    BIOS: E1793IMS.107
    RAM: 8.00 GB
    Usable RAM: 7.92 GB
    HDD: (1) SDHC Card (2) HGST HTS721010A9E630
    Sound: (1) Realtek High Definition Audio (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    GFX: (1) NVIDIA GeForce GTX 950M (2) Intel(R) HD Graphics 5600
    OS: Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       27 Nov 2015 #8

    A 0x9C(machine_check_exception) is similar to a 0x124(WHEA_UNCORRECTABLE_ERROR), meaning both are usually caused by hardware problems (hardware, drivers, dust, loosy components etc.). A lot can't be (properly) checked with a laptop, like loosy components, dust, broken cables etc., so for now we just skip them and try the possible onces as one of the last options.

    I suggest to test the CPU.

    Bsod - machine_check_exception Diagnostic Test Bsod - machine_check_exception

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    Note   Note
    If you're overclocking anything, please stop it and set everything back to default while troubleshooting

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec

  9.    27 Nov 2015 #9

    Seems as if it wasn't a drivers problem, but a BIOS problem. I did a driver update on everything, no suffice. I did a BIOS Flash, and no more BSOD. I'll monitor it for the next few weeks, and go from there.

    I will mark your post "Solved", once I'm 100% sure this is the cause.

    On a side note, knowing how to read BSODs can be handy, who did you learn from or is there a tutorial?
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       27 Nov 2015 #10

    I started learning it by myself, sometimes I get support from some amazing people when I ask for it, but I have mainly done it all myself.

    I suggest to start with the setup of Windbg, the program we use.
    WinDBG - Install Configure - Windows 10 Forums

    Not to discourage but I'll tell you, I spent my whole summer vacation in this including a few months before the summer vacation. With the great amount of difference with each bluescreen I think I'm at 0.00001% currently.
    This is not something you can easy learn, it takes a lot of time, dedication, persistence. There possibly are many other things that this requires. Fortunately one can learn this whenever he/she likes :)
      My ComputersSystem Spec


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