Windows 10: BSOD KMODE_Exception_Not_Handled (mv91xx.sys)

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  1. Posts : 8
    Microsoft Windows 10 Home 64-bit
       19 Oct 2015 #1

    BSOD KMODE_Exception_Not_Handled (mv91xx.sys)


    Repeatedly experiencing the above BSOD. Started happening after upgrading from Windows 7 to 10. I initially thought I'd resolved it by downloading the latest Marvell driver but it appears the BSOD just didn't trigger for a week or two.

    Would appreciate some help in trying to resolve. BSOD seems to happen mostly when downloading (from Steam for example).

    Thanks
      My ComputerSystem Spec

  2.    20 Oct 2015 #2

    It seems to be caused by Marvell Storage Controller.
    Open "Computer Management" > Select "Device Manager" > Expand "Storage Controllers"

    You should see the Marvell’s controller, right-click on the “Marvell’s Controller *Something* ” > Click the "Details tab", scroll for Hardware ID, copy the shortest hardware ID, paste it in the search field in devid.info and download the newest driver you can find for the newest version of Windows. Run the driver install and reboot your system.
      My ComputerSystem Spec


  3. Posts : 11,529
    Windows 10 Pro
       20 Oct 2015 #3

    Hi Romer,

    Welcome to the 10forums.

    It appears there is only 1 dump file saved.
    Please check {windows partition}\windows\minidump and check if there are more then 1 dump file saved.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:


    The Marvel AHCI/RAID driver is causing the crash in the saved dump.
    There are however no drivers compatible with Window 10, it might be solved with updating to the Windows 8 version.
    What is your hard drive setup?
    Code:
    1: kd> lmvm mv91xx
    start             end                 module name
    fffff801`783f0000 fffff801`7847c000   mv91xx   T (no symbols)           
        Loaded symbol image file: mv91xx.sys
        Image path: mv91xx.sys
        Image name: mv91xx.sys
        Timestamp:        Fri Aug 27 11:49:22 2010 (4C778A22)
        CheckSum:         00050BB0
        ImageSize:        0008C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec


  4. Posts : 8
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       20 Oct 2015 #4

    axe0 said: View Post
    Hi Romer,

    Welcome to the 10forums.

    It appears there is only 1 dump file saved.
    Please check {windows partition}\windows\minidump and check if there are more then 1 dump file saved.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:
    Thanks

    I think I used CC Cleaner a few times recently so that might explain the single dump file.

    I just checked and my PC is configured for small dump files. I've amended CC cleaner to not remove dump files as you suggested so if I have another crash, I can upload.


    axe0 said: View Post
    The Marvel AHCI/RAID driver is causing the crash in the saved dump.
    There are however no drivers compatible with Window 10, it might be solved with updating to the Windows 8 version.
    What is your hard drive setup?
    I did try the Windows 8 version, but no such luck. When I first built this PC and installed 7 I definitely had a similar issue, so my hard drive could be just prone to it.

    I've updated my system specs to include further detail and my hard drive spec. My OS is on the SSD. But I think it's the other drive causing the issue.

    Thanks for the help

      My ComputerSystem Spec


  5. Posts : 11,529
    Windows 10 Pro
       20 Oct 2015 #5

    You can test the hard drive if you suspect it.



    BSOD KMODE_Exception_Not_Handled (mv91xx.sys) Diagnostics Test BSOD KMODE_Exception_Not_Handled (mv91xx.sys)
     HDD & SSD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk Disk Check - Windows 7 Help Forums
      My ComputersSystem Spec


  6. Posts : 8
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       21 Oct 2015 #6

    I ran the SeaTools and my hard drive passed everything but the SMART test which it failed. I just ran from windows, would you recommend running from boot up?

    I can't see any repair option to allow me to fix the failed test.
      My ComputerSystem Spec


  7. Posts : 11,529
    Windows 10 Pro
       21 Oct 2015 #7

    As the SMART test fails it means your hard drive will fail.
    If the SMART test failed, there is no method to fix the problem.
    Self-Monitoring, Analysis and Reporting Technology is as I would call it the healthy check feature in the hard drive.
      My ComputersSystem Spec


  8. Posts : 8
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       28 Oct 2015 #8

    Hmm. Looks like I may need to replace it then.

    I've uploaded my latest dump (first one since I initially posted which has been a joy). Could you confirm it is the same reason, the marvell driver? I assume so from the dump code.

    Thanks
      My ComputerSystem Spec


  9. Posts : 11,529
    Windows 10 Pro
       28 Oct 2015 #9

    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
      My ComputersSystem Spec


  10. Posts : 8
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       06 Mar 2016 #10

    Hi,

    Rather than start a new topic, I've continued with this one as old as it is. I've changed my hard disk drive and I'm still getting the same problems.

    The error code would suggest it is the Marvel Driver, but I've updated that and still can't find a Windows 10 specific one.

    I've had numerous crash dumps over the past few days and haven't used CC or anything, so hopefully this report contains them.

    Thanks
      My ComputerSystem Spec


 
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