BSOD playing GTA V (related to ntkrnlmp.exe)

DavyJones · 08 Oct 2015

It happened once again. I'm really tempted to do a clean install of Windows 10, hopefully we can figure this out before i get to that solution. I was playing GTA V, and randomly the game froze and displayed a "Not responding" dialog just before the BSOD appeared. Im really confused as to why all these problems are showing up. The system worked fine for a few months (about 3 since Windows 10 upgrade). And I've only been doing the same things that I did before. Nothing different. It's really perplexing and frustrating. I've attached the new logs below.
Attachment 41741

Could it be a virus or malware?

*Also I went ahead and uninstalled Razer softwares like you said

axe0 · 08 Oct 2015

You can always scan your system

Please download and install Malwarebytes free (Uncheck trial version in the installation process)
Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner and Kaspersky TTDSKiller.

By the way, after the upgrade did you do a clean install?
If not, it is something to consider because with the upgrade there are bugs coming to face which can be avoided when performing a clean install after the upgrade.

Unfortunately I cannot find a cause, there is likely a driver causing this problem, but it could also be the upgrade if you haven't done a clean install.

DavyJones · 09 Oct 2015

I did a clean install of Windows 10 and so far I haven't run into any problems. I'm going to install just the bare essential programs for now and create a disk image. If the problem comes back, I'll update this thread.

Note* Before I did a clean install, I did a sfc scan in the command prompt and found that I had corrupted files. This lead me to go forth with the clean install idea.