Windows 10: BSOD playing GTA V (related to ntkrnlmp.exe)

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  1.    08 Oct 2015 #21

    It happened once again. I'm really tempted to do a clean install of Windows 10, hopefully we can figure this out before i get to that solution. I was playing GTA V, and randomly the game froze and displayed a "Not responding" dialog just before the BSOD appeared. Im really confused as to why all these problems are showing up. The system worked fine for a few months (about 3 since Windows 10 upgrade). And I've only been doing the same things that I did before. Nothing different. It's really perplexing and frustrating. I've attached the new logs below.
    Attachment 41741

    Could it be a virus or malware?

    *Also I went ahead and uninstalled Razer softwares like you said
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       08 Oct 2015 #22

    You can always scan your system
    Please download and install Malwarebytes free (Uncheck trial version in the installation process)
    Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner and Kaspersky TTDSKiller.
    By the way, after the upgrade did you do a clean install?
    If not, it is something to consider because with the upgrade there are bugs coming to face which can be avoided when performing a clean install after the upgrade.

    Unfortunately I cannot find a cause, there is likely a driver causing this problem, but it could also be the upgrade if you haven't done a clean install.
      My ComputersSystem Spec

  3.    09 Oct 2015 #23

    BSOD playing GTA V (related to ntkrnlmp.exe)

    I did a clean install of Windows 10 and so far I haven't run into any problems. I'm going to install just the bare essential programs for now and create a disk image. If the problem comes back, I'll update this thread.

    Note* Before I did a clean install, I did a sfc scan in the command prompt and found that I had corrupted files. This lead me to go forth with the clean install idea.
    Last edited by DavyJones; 09 Oct 2015 at 20:36.
      My ComputerSystem Spec

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