BSOD during any/all games

BillionJothi · 08 Dec 2023

BSOD is always faced during loading screens of most games or within 2m of gameplay. PC restarts before able to see BSOD error. Games faced & verified BSOD on:

CS GO
God Of War
Marvels Spider-man Remastered
Stray

I haven't gamed in some time, so unable to state when this started.
Have tried

Cleaning my PC
Updating softwares & drivers,
Clean installing the latest game-ready GPU driver from Nvidia Geforce Experience.

Log file: HERE
Specs: Updated System Spec in Profile
Windows Version: Windows 10 Version 22H2 (OS Build 19045.3693)

Do advice. Thank you.

zbook · 08 Dec 2023

When were the RAM modules (CMW32GX4M2D3600C18) installed?

The computer has misbehaving Avast drivers.

BSOD WHEA 124 are almost always related to malfunctioning or incompatible hardware.

The RAM were not seen on the Qualified Vendor List (QVL).

There may also be malfunctioning or incompatible hardware.

Please perform the following steps:

1) The BIOS Version/Date American Megatrends Inc. 2601, 17/5/2022

Upgrade the BIOS: 2601 > 2801

ROG STRIX Z490-F GAMING | Motherboards | ROG United States

2) Run Tuneup plus > post a shar link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

3) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 10

4) Uninstall Avast using the applicable uninstall tool:

Avast Removal Tool | Download Avast Clear | Avast
How to use the Avast Uninstall Tool | Avast
How to uninstall Avast Free Antivirus | Avast

5) Make sure that Microsoft defender is on

6) Perform Windows and defender updates

7) Create a new restore point:

Create System Restore Point in Windows 10

8) Monitor the computer for three days using Reliability monitor:

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

View Reliability History in Windows 11 Tutorial | Windows 11 Forum

9) For any BSOD after uninstalling Avast run Memtest86+ overnight and the next day for eight or more passes

https://memtest.org/

MemTest86+ - Test RAM

Take pictures > post share links

10) If there are no BSOD during the three days of monitoring then that will complete the troubleshooting

Code:

Event[9364]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-09T06:11:29.1650000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-FRACTAL-TITAN
  Description: 
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[9211]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-09T05:54:26.1010000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-FRACTAL-TITAN
  Description: 
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[9057]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-09T05:50:19.5930000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-FRACTAL-TITAN
  Description: 
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

ubuysa · 09 Dec 2023

Actually a 0x124 bugcheck is mostly caused by faulty hardware, especially where the exception code is a machine check exception. One of the recent dumps is a 0x14 indicating a machine check exception. That said, it is true that a rogue driver can occasionally cause a 0x124. Avast drivers are the likely cause of all but one of the other dumps uploaded, so I'd suggest uninstalling Avast using the official uninstall tool. All third-party anti-malware products cause BSODs on many systems, to be honest you don't need them. Windows Firewall and Windows Defender are plenty good enough. That will eliminate Avast as a potential cause of the 0x124 BSOD as well.

I do think it's worth downloading and running the Intel Processor Diagnostic Tool to see whether that finds any CPU issues to account for the machine check exception.

BillionJothi · 09 Dec 2023

Hi zbook & ubuysa,

Thank you both for your inputs. Sharing the update.

When were the RAM modules (CMW32GX4M2D3600C18) installed?

The (CMW32GX4M2D3600C18) RAM modules were installed since the start, during the initial PC build by the store. I had removed & re-attached them during the cleaning process. I have repeated this process now and re-verified that they're installed correctly.

Bios successfully updated (including Intel ME) to 2801

Tuneup log:

Code:

 Microsoft Windows 10 Pro  Version 22H2 (OS Build 19045.3693)
  
==================================================================

    Started on Sun 10/12/2023 at  1:16:20.99 
	
        [SFC /ScanNow] 
	
Beginning system scan.  This process will take some time.

Results: 
 
Windows Resource Protection did not find any integrity violations.
 
==================================================================

    Started on Sun 10/12/2023 at  1:20:47.60 

        [DISM /online /cleanup-image /ScanHealth] 

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.3693 
 
No component store corruption detected.

The operation completed successfully. 
 
==================================================================

    Started on Sun 10/12/2023 at  1:26:25.51 

        [DISM /online /cleanup-image /RestoreHealth] 

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.3693 
 
The restore operation completed successfully.

The operation completed successfully. 
 
==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.
 
==================================================================

    Started on Sun 10/12/2023 at  1:28:48.53 

        [ChkDsk /Scan]  
 
The type of the file system is NTFS.
Volume label is Gigabyte 2TB Aorus NVMe SSD.
 
Stage 1: Examining basic file system structure ... 
2232832 file records processed.                                                        
File verification completed.
Phase duration (File record verification): 39.89 seconds.
23795 large file records processed.                                   
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.                                     
Phase duration (Bad file record checking): 0.05 milliseconds.
 
Stage 2: Examining file name linkage ... 
2326 reparse records processed.                                      
3094384 index entries processed.                                                       
Index verification completed.
Phase duration (Index verification): 4.16 minutes.
0 unindexed files scanned.                                        
Phase duration (Orphan reconnection): 29.40 seconds.
0 unindexed files recovered to lost and found.                    
Phase duration (Orphan recovery to lost and found): 0.09 milliseconds.
2326 reparse records processed.                                      
Phase duration (Reparse point and Object ID verification): 11.10 milliseconds.
 
Stage 3: Examining security descriptors ... 
Security descriptor verification completed.
Phase duration (Security descriptor verification): 140.81 milliseconds.
430777 data files processed.                                           
Phase duration (Data attribute verification): 0.05 milliseconds.
CHKDSK is verifying Usn Journal...
36701936 USN bytes processed.                                                           
Usn Journal verification completed.
Phase duration (USN journal verification): 95.31 milliseconds.

Windows has scanned the file system and found no problems.

No further action is required.
 
1952883682 KB total disk space. 
445062944 KB in 1748884 files.
986728 KB in 430778 indexes.
0 KB in bad sectors.
2412962 KB in use by the system.
65536 KB occupied by the log file.
1504421048 KB available on disk.
 
4096 bytes in each allocation unit. 
488220920 total allocation units on disk.
376105262 allocation units available on disk.
Total duration: 5.31 minutes (319193 ms).
 
==================================================================
 
    Started on Sun 10/12/2023 at  1:34:23.27 
 
AutoReboot   
 
TRUE        
 
==================================================================
 
        [Set AutoReboot = False] 
 
Updating property(s) of '\\DESKTOP-FRACTAL\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk2\\Partition3"'

Property(s) update successful.

==================================================================
 
AutoReboot   
 
FALSE       
 
==================================================================
 
DebugInfoType   
 
7              
 
==================================================================

        [Set DebugInfoType = 7]

Updating property(s) of '\\DESKTOP-FRACTAL\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk2\\Partition3"'

Property(s) update successful.

==================================================================
 
DebugInfoType   
 
7              
 
==================================================================

        [WMIC PageFile list]

AllocatedBaseSize=9728
CurrentUsage=0
Description=C:\pagefile.sys
InstallDate=20210114161604.241931+480
Name=C:\pagefile.sys
PeakUsage=1
Status=
TempPageFile=FALSE
 
==================================================================
 
AutomaticManagedPagefile   
 
TRUE                      
 
==================================================================

        [Set AutomaticManagedPagefile = True]

Updating property(s) of '\\DESKTOP-FRACTAL\ROOT\CIMV2:Win32_ComputerSystem.Name="DESKTOP-FRACTAL"'

Property(s) update successful.

==================================================================
 
AutomaticManagedPagefile   
 
TRUE                      
 
==================================================================

        [BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier              {badmemory}
 
==================================================================

    Finished on Sun 10/12/2023 at  1:34:24.94
    It took 18 minutes and 4 seconds to complete the operations.

Windows fast startup disabled successfully
Avast uninstalled sucessfully (used uninstaller)
Windows Defender turned on & updated successfully
No pending Windows update
Restore point created sucessfully

Intel Processor Diagnostic Tool Test Passed

Test Summary Log:

Code:

--- IPDT64 - Revision: 4.1.8.40
--- IPDT64 - Start Time: 10/12/2023 4:38:59 am

----------------------------------------------
-- Testing
----------------------------------------------
CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.
CPU 1 - Prime Number - Pass.
CPU 1 - Floating Point - Pass.
CPU 1 - Math - Pass.
CPU 1 - GPUStressW - Pass.
CPU 1 - CPULoad - Pass.
CPU 1 - CPUFreq - Pass.

IPDT64 Passed
--- IPDT64 - Revision: 4.1.8.40
--- IPDT64 - End Time: 10/12/2023 4:42:47 am

----------------------------------------------
PASS

CPU1 Log:

Code:

--- Genuine Intel Test ---
...
Version 1.0.25.64b.W
...

Expected -- GenuineIntel
Detected -- GenuineIntel

Genuine Intel CPU Module Success

--- Brand String Test ---
...
Version 1.0.27.64b.W
...

IntelR CoreTM i9-10900KF CPU  3.70GHz

Brand String Module Success....

 --- Cache Test --- 
...
Version 1.0.23.64b.W
...

 --- Reading Cache Size --- 

 - Detected L1 Data Cache Size -- 32
 - Detected L1 Inst Cache Size -- 32
 - Detected L2 Cache Size -- 256
 - Detected L3 Cache Size -- 20480

Cache Module Success

 --- MMXSSE Test --- 
...
Version 1.0.29.64b.W
...
..DetectUtils64 DLL Version - 1.1.8

 --- Determining MMX - SSE capabilities --- 
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

Testing MMX
Dot Product computed using C code  506.000000
Dot Product computed using MMX intrinsics  506
MMX Dot Product Computation Test Passed
Passed MMX Test

Testing SSE
Dot Product computed using C code  506.000000
Dot Product computed using SSE intrinsics  506.000000
SSE Dot Product Computation Test Passed
Passed SSE Test

Testing SSE2
Complex Product computed using C code 23.00 -2.00i
Complex Product computed using SSE2 code 23.00 -2.00i
SSE2 Complex Product Computation Test Passed
Passed SSE2 Test

Testing SSE3
Complex Product using C code 23.00 -2.00i
Complex Product using SSE3 code 23.00 -2.00i
SSE3 Complex Product Computation Test Passed
Passed SSE3 Test

Testing SSSE3
SSSE3 Absolute Value Tests Passed
SSSE3 Arithmetic Tests Passed
SSSE3 Dot Product Test Passed
Passed SSSE3 Test

Testing SSE4.1
SSE4.1 Blend Tests Passed
SSE4.1 Min Max Tests Passed
SSE4.1 Insert Bit Tests Passed
SSE4.1 Extract Bit Tests Passed
SSE4.1 Bitwise Comparison Tests Passed
SSE4.1 Dot Product Test Passed
SSE4.1 Arithmetic Tests Passed
SSE4.1 Bit Conversion Tests Passed
SSE4.1 Bit Compare Test Passed
Passed SSE4.1 Test

Testing SSE4.2
SSE4.2 Bit Compare Test Passed
SSE4.2 Calculate Bit Set to 1 Test Passed
SSE4.2 CRC Test Passed
Passed SSE4.2 Test


MMXSSE Module Success

--- Integrated Memory Controller Test ---
...
Version 1.0.25.64b.W
...

--- Reading Memory Size --- 

Detected Memory Size is -- 64.00GB


--- Subtest - Memory Size Test Passed  ---


--- Integrated Memory Controller Stress Test --- 

Memory to be allocated  1048576 bytes

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed ---


--- Integrated Memory Controller Test Passed ---
Parallel_PrimeNum
Version - 1.0.0.12

Parsing Parallel_PrimeNum.xml
Module GraphicsW.exe Disabled
Running Module Math_PrimeNum.exe -s 45 -resultName Math_PrimeNum_Parallel_PrimeNum_1_Results.txt
Module GraphicsW.exe Not Tested

--- Prime Number Generation Test ---
...
Version 1.0.28.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported  AVX2

Ops Per Sec       CycleRun       Error       Timesec

107689             4             0            1        
76702             7             0            2        
75038             10             0            3        
49715             12             0            4        
49300             14             0            5        
29242             16             0            6        
43509             19             0            7        
43183             22             0            8        
28605             24             0            9        
42891             27             0            10        
28497             29             0            11        
42586             32             0            12        
28320             34             0            13        
28171             36             0            14        
28115             38             0            15        
370538             41             0            16        
370399             44             0            17        
370448             47             0            18        
370467             50             0            19        
370464             53             0            20        
370688             56             0            21        
370476             59             0            22        
494011             63             0            23        
370506             66             0            24        
370568             69             0            25        
370542             72             0            26        
370428             75             0            27        
370406             78             0            28        
370401             81             0            29        
370547             84             0            30        
370407             87             0            31        
493859             91             0            32        
370494             94             0            33        
370280             97             0            34        
370447             100             0            35        
370443             103             0            36        
370372             106             0            37        
370398             109             0            38        
493828             113             0            39        
370377             116             0            40        
1128068             131             0            41        
1649932             153             0            42        
1575121             174             0            43        
1575623             195             0            44        
1501418             215             0            45        

Operation Per Second -- 1501418
Error -- 0

Prime Number Generation Test Passed

Module Math_PrimeNum.exe Completed - Pass

Result - Pass
Parallel_FP
Version - 1.0.0.12

Parsing Parallel_FP.xml
Module GraphicsW.exe Disabled
Running Module AVX.exe -s 45 -resultName AVX_Parallel_FP_1_Results.txt
Running Module Math_FP.exe -s 45 -resultName Math_FP_Parallel_FP_1_Results.txt
Module GraphicsW.exe Not Tested

 --- AVX Test --- 
...
Version 2.0.30.64b.W
...
..DetectUtils64 DLL Version - 1.1.8

 --- CPU Features Detection --- 
..AVX is supported by this CPU..
..AVX2 is supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2

Testing Most Advanced AVX Feature - AVX2....
AVX2 Test Result --- PASS

Testing AES
AES Test Result --- PASS

Testing PCLMULQDQ
PCLMULQDQ Test Result --- PASS


AVX Module Success

Module AVX.exe Completed - Pass

--- Floating Point Test ---
...
Version 1.0.27.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported  AVX2
FMA3 supported
MFLOPS            CycleRun       Error       Timesec

12.935              199          0            1        
11.505              376          0            2        
11.245              549          0            3        
11.18              721          0            4        
11.05              891          0            5        
9.62              1039          0            6        
8.97              1177          0            7        
8.84              1313          0            8        
8.45              1443          0            9        
8.125              1568          0            10        
8.515              1699          0            11        
7.475              1814          0            12        
8.32              1942          0            13        
7.995              2065          0            14        
6.89              2171          0            15        
9.75              2321          0            16        
9.035              2460          0            17        
9.555              2607          0            18        
9.165              2748          0            19        
9.62              2896          0            20        
9.23              3038          0            21        
6.76              3142          0            22        
10.14              3298          0            23        
9.62              3446          0            24        
8.905              3583          0            25        
10.27              3741          0            26        
9.62              3889          0            27        
9.685              4038          0            28        
9.815              4189          0            29        
9.425              4334          0            30        
8.905              4471          0            31        
8.06              4595          0            32        
9.035              4734          0            33        
7.8              4854          0            34        
8.06              4978          0            35        
8.775              5113          0            36        
8.45              5243          0            37        
9.36              5387          0            38        
9.555              5534          0            39        
8.775              5669          0            40        
8.125              5794          0            41        
9.23              5936          0            42        
8.515              6067          0            43        
8.775              6202          0            44        
8.515              6333          0            45        

Million Floating Points per Second MFLOPS -- 8.515
Error -- 0

Floating Point Test Passed

Module Math_FP.exe Completed - Pass

Result - Pass
Parallel_Math
Version - 1.0.0.12

Parsing Parallel_Math.xml
Module GraphicsW.exe Disabled
Running Module Math_PrimeNum.exe -s 45 -resultName Math_PrimeNum_Parallel_Math_1_Results.txt
Running Module FMA3.exe -s 45 -resultName FMA3_Parallel_Math_1_Results.txt
Module GraphicsW.exe Not Tested

 --- FMA3 Test --- 
...
Version 1.0.28.64b.W
...
..DetectUtils64 DLL Version - 1.1.8

 --- CPU Features Detection --- 
..FMA3 is supported by this CPU..
..FMA3 is supported by this Operating System..

Testing FMA3....
FMA3 Test Result --- PASS

FMA3 Module Success


--- Prime Number Generation Test ---
...
Version 1.0.28.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported  AVX2

Ops Per Sec       CycleRun       Error       Timesec

28079             1             0            1        
105445             5             0            2        
50931             7             0            3        
75058             10             0            4        
49707             12             0            5        
24789             13             0            6        
53764             16             0            7        
29098             18             0            8        
43289             21             0            9        
28732             23             0            10        
28621             25             0            11        
28485             27             0            12        
28502             29             0            13        
28377             31             0            14        
28333             33             0            15        
370761             36             0            16        
370627             39             0            17        
247181             41             0            18        
370694             44             0            19        
370857             47             0            20        
370690             50             0            21        
370646             53             0            22        
370776             56             0            23        
247137             58             0            24        
370819             61             0            25        
370634             64             0            26        
370561             67             0            27        
370711             70             0            28        
370683             73             0            29        
370641             76             0            30        
247009             78             0            31        
370614             81             0            32        
370601             84             0            33        
370433             87             0            34        
370748             90             0            35        
370626             93             0            36        
370669             96             0            37        
370716             99             0            38        
370618             102             0            39        
370559             105             0            40        
1051821             119             0            41        
1429101             138             0            42        
1426912             157             0            43        
1428204             176             0            44        
1353040             194             0            45        

Operation Per Second -- 1353040
Error -- 0

Prime Number Generation Test Passed

Module FMA3.exe Completed - Pass
Module Math_PrimeNum.exe Completed - Pass

Result - Pass
Parallel_GPUStressW
Version - 1.0.0.12

Parsing Parallel_GPUStressW.xml
Module GPUStressW.exe Disabled
Running Module Math_PrimeNum.exe -s 30 -resultName Math_PrimeNum_Parallel_GPUStressW_1_Results.txt
Running Module Math_FP.exe -s 30 -resultName Math_FP_Parallel_GPUStressW_1_Results.txt
Module GPUStressW.exe Not Tested

--- Floating Point Test ---
...
Version 1.0.27.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported  AVX2
FMA3 supported
MFLOPS            CycleRun       Error       Timesec

0.065              1          0            1        
0.325              6          0            2        
0.26              10          0            3        
0.26              14          0            4        
0.26              18          0            5        
0.325              23          0            6        
0.325              28          0            7        
0.325              33          0            8        
0.26              37          0            9        
0.26              41          0            10        
0.325              46          0            11        
0.26              50          0            12        
0.325              55          0            13        
0.325              60          0            14        
0.26              64          0            15        
0.26              68          0            16        
0.325              73          0            17        
0.26              77          0            18        
0.325              82          0            19        
0.325              87          0            20        
0.325              92          0            21        
0.325              97          0            22        
0.325              102          0            23        
0.325              107          0            24        
0.26              111          0            25        
0.715              122          0            26        
0.65              132          0            27        
0.78              144          0            28        
0.78              156          0            29        
0.715              167          0            30        

Million Floating Points per Second MFLOPS -- 0.715
Error -- 0

Floating Point Test Passed


--- Prime Number Generation Test ---
...
Version 1.0.28.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported  AVX2

Ops Per Sec       CycleRun       Error       Timesec

246965             2             0            1        
370940             5             0            2        
370899             8             0            3        
247223             10             0            4        
370808             13             0            5        
370837             16             0            6        
370838             19             0            7        
247257             21             0            8        
370640             24             0            9        
370949             27             0            10        
370750             30             0            11        
247173             32             0            12        
370591             35             0            13        
370836             38             0            14        
370951             41             0            15        
370773             44             0            16        
370735             47             0            17        
247167             49             0            18        
370715             52             0            19        
370639             55             0            20        
370718             58             0            21        
370760             61             0            22        
370796             64             0            23        
370839             67             0            24        
247127             69             0            25        
1356891             87             0            26        
1357755             105             0            27        
1430597             124             0            28        
1503793             144             0            29        
1504999             164             0            30        

Operation Per Second -- 1504999
Error -- 0

Prime Number Generation Test Passed

Module Math_FP.exe Completed - Pass
Module Math_PrimeNum.exe Completed - Pass

Result - Pass

 --- DGEMM Stress Test --- 
...
Version 1.0.16.64b.W
...
..DetectUtils64 DLL Version - 1.1.8

 --- CPU Features Detection --- 
..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2

maxMatrixSize  1024

minMatrixSize  512

Testing Most Advanced AVX Feature - AVX2....
DGEMM AVX2 Test Result --- PASS


DGEMM Module Success

--- Frequency Check ---
...
Version 1.0.7.64b.W
...
..........
..Measured frequency -- 3.695135
..Expected Frequency -- 3.70
..

FrequencyCheck Passed....

BSOD during any/all games-intel-dignostic-results.png

Unfortunately still crashes during game launches. Now no BSOD seen. Instead, it freezes, and then either it auto reboots or requires a manual reboot via the power button.

I'm also considering the possibility of a hardware issue. However, it would help if we could narrow down which part. Am trying to avoid the struggle to bring the whole PC down to a shop for diagnosis. (Regretting my case & part choices here)

I did initially think it could be the CPU overheating (as temps do reach 100 celcius during game startups), however, no BSOD or crash was faced during the CPU stress test in CPU-Z or Furmark (even though temps reach 100 here as well) or at other points where I've seen it reach similar temps. No issues in running Cinebench benchmarking as well.

Will now leave it to run MemTest86+ and update again.

zbook · 09 Dec 2023

Tuneup plus results were unremarkable.

Please make sure that Memtest86+ runs for 8 or more passes.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to find malfunctioning RAM.

Just 1 error is a test fail and testing can be aborted.

Take pictures > post share links into the newest post

ubuysa · 10 Dec 2023

Could you please upload your System and Application logs?

Enter the command eventvwr into the Run command box. The Event Viewer will open.
Locate the Windows Logs folder in the left hand pane and expand it by clicking on the arrow (>) to the left of it.
Right-click on the Application entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Application' (an .evtx suffix will be added automatically).
Right-click on the System entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'System' (an .evtx suffix will be added automatically).
Upload the System.evtx and Application.evtx files with a link to them here.

BillionJothi · 11 Dec 2023

Apologies for the delayed response. My screen had gone on stand-by during the metest and I had lost the results. Had to re-run it.

Take pictures > post share links into the newest post

Memtest results:

BSOD during any/all games-memtest86-results-121223.jpg

Could you please upload your System and Application logs?

System.evtx & Application.evtx

Re-tested post the memtest. Crash is still reproducible and consistent during load screens.

zbook · 11 Dec 2023

Back in September there was a drive with bad blocks.
Was the drive replaced?

Run: (abort testing as needed per the tutorial warnings)
Prime95 for 3hrs
Furmark for 30 min
OCCT multiple one hour tests

Post share links displaying max temperatures and continuous testing time.

HWMONITOR | Softwares | CPUID
Download Speccy | Find your computer specs, free!
SpeedFan - Access temperature sensor in your computer

Prime95 - Stress Test Your CPU
FurMark - GPU Stress Test
OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

ubuysa · 12 Dec 2023

Looking through your System log (which goes back a nice long time!) there are several messages that give serious cause for concern...

The first are old, dating back to September where you had a problem with a drive (probably your System drive)...

Code:

Log Name:      System
Source:        disk
Date:          27/09/2023 07:58:55
Event ID:      7
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-FRACTAL-TITAN
Description:
The device, \Device\Harddisk0\DR0, has a bad block.

There were a huge number of these messages, but then they stopped. Did you fix this drive issue, and if so, how?

There are also a great many error messages for your AX200 WiFi adapter...

Code:

Log Name:      System
Source:        Netwtw10
Date:          09/12/2023 21:08:42
Event ID:      5010
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-FRACTAL-TITAN
Description:
Intel(R) Wi-Fi 6 AX200 160MHz : The network adapter has returned an invalid value to the driver.

Log Name:      System
Source:        Netwtw10
Date:          09/12/2023 18:33:51
Event ID:      5002
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-FRACTAL-TITAN
Description:
Intel(R) Wi-Fi 6 AX200 160MHz : Has determined that the network adapter is not functioning properly.

Log Name:      System
Source:        Netwtw10
Date:          09/12/2023 18:33:51
Event ID:      5005
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-FRACTAL-TITAN
Description:
Intel(R) Wi-Fi 6 AX200 160MHz : Has encountered an internal error and has failed.

These stop on 9th December, so did you fix that issue? If so, how?

More worryingly, and more recently, you've been getting some sort of hardware error...

Code:

Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          09/12/2023 22:34:41
Event ID:      1
Task Category: None
Level:         Error
Keywords:      WHEA Error Event Logs
User:          LOCAL SERVICE
Computer:      DESKTOP-FRACTAL-TITAN
Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          09/12/2023 22:34:46
Event ID:      19
Task Category: None
Level:         Warning
Keywords:      
User:          LOCAL SERVICE
Computer:      DESKTOP-FRACTAL-TITAN
Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: Cache Hierarchy Error
Processor APIC ID: 16

The details view of this entry contains further information.

The Cache Hierarchy Error reported is typically either a RAM problem or a CPU problem. In your position I would now download and run Prime95, this will stress test your CPU and RAM (in a couple of tests). This will make your CPU run hot, so you'll also need to run a temperature monitor (like CoreTemp).

Run all three Prime95 tests (Small FFTs, Large FFTs, and Blend) one after the other and for at l;east an hour each test. If Prime95 generates errors, if the system crashes or BSODs, or if your CPU temp exceeds 60C* then stop testing and let us know what happened.

*The max operating temp of your FX-8350 is 61°C (source https://www.amd.com/en/support/cpu/a...essors/fx-8350)

sliding · 08 Jan 2024

Windows 10 is running on my PC for many years without problems such as BSOD's. But about 8 months ago problems started to happen. Most of the time the system freezes, nothing works anymore. Pressing the power button is the only remedy. It seems that the system was put into sleeping mode, because Windows automatically restarts (not a reboot) Then BSOD's may occur. Sometimes "Collecting sytem information" remain at 0% or only the blue screen appears (freeze) or after collecting and restaring this might happen repeatedly.
I have Avast running, which means that it reloads everytime upon the restart. The BSOD screen often reports different .sys files failing.

Running the Windows checking options such as memory check, sfc /scannow etc. are always reporting no problems

These errors happen a different number of days after another, then for weeks everything is working without any problems.
I suspect Avast is causing these problems may be in relation with other software that is connecting the internet such as Adobe checking my subscription. Clearly this may cause delay on Windows loading it's system files at the same time.
If a driver would be corrupted, then it cannot be in good order after the BSOD's do not happen foor weeks after.

When booting the system and leaving it for a while before logging in, things are working fine most of the time during "Problem Days"
Next problem period I will uninstall Avast completely and see what happens using Window's utilities