BSOD while sitting in a discord voice call after long Fortnite session

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  1. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    There appears to be an E: drive or drive connection problem(s).



    Detach the drive continuously for three days.

    Monitor the computer for stability / instability.

    Post a new V2 share link after three days.



    If the computer becomes stable then plan:

    a) test another drive using the same port

    b) test the Samsung SSD 980 PRO 1TB in another computer
      My Computer


  2. Posts : 106
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #12

    zbook said:
    There appears to be an E: drive or drive connection problem(s).



    Detach the drive continuously for three days.

    Monitor the computer for stability / instability.

    Post a new V2 share link after three days.



    If the computer becomes stable then plan:

    a) test another drive using the same port

    b) test the Samsung SSD 980 PRO 1TB in another computer
    I disconnected the E:\ drive and yet still got 2 blue screens within 20 minutes. I was playing the new Palworld game when it happened. Attached is the V2 output.
    BSOD while sitting in a discord voice call after long Fortnite session Attached Files
      My Computer


  3. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    The logs reported recurrent WHEA 124.

    With the E: drive disconnected this rules out this drive.

    There are third party software that can be used to stress test hardware.

    Unfortunately identifying malfunctioning often requires hardware swap testing.

    These are links for stress testing:

    Temperature monitoring (choose one)
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer

    Run prime 95 for 3 hours (see warnings)
    Prime95 - Stress Test Your CPU

    Run Furmark for 30 minutes (see warnings)
    FurMark - GPU Stress Test

    Run Memtest86+ for 8 or more passes
    MemTest86+ - Test RAM
    Memtest86+ | The Open-Source Memory Testing Tool


    Post images / share links for tests.

    Record continuous testing time and maximum temperature for Prime95 and Furmark.


    Code:
    Event[1323]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2024-01-08T00:29:09.4910000Z
      Event ID: 1
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: WHEA Error Event Logs
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UK88SFT
      Description: 
    A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

    Code:
    Event[6524]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2024-01-16T16:42:43.1890000Z
      Event ID: 1
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: WHEA Error Event Logs
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UK88SFT
      Description: 
    A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

    Code:
    Event[9694]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2024-01-17T16:58:15.5630000Z
      Event ID: 1
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: WHEA Error Event Logs
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UK88SFT
      Description: 
    A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

    Code:
    Event[10037]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2024-01-17T18:37:28.9510000Z
      Event ID: 1
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: WHEA Error Event Logs
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UK88SFT
      Description: 
    A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

    Code:
    Event[11467]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2024-01-17T18:53:08.6910000Z
      Event ID: 1
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: WHEA Error Event Logs
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UK88SFT
      Description: 
    A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

    Code:
    Event[12735]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2024-01-18T17:38:25.5720000Z
      Event ID: 1
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: WHEA Error Event Logs
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UK88SFT
      Description: 
    A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.
    Last edited by zbook; 20 Jan 2024 at 04:04.
      My Computer


  4. Posts : 106
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #14

    zbook said:
    The logs reported recurrent WHEA 124.

    With the E: drive disconnected this rules out this drive.

    There are third party software that can be used to stress test hardware.

    Unfortunately identifying malfunctioning often requires hardware swap testing.

    These are links for stress testing:

    Temperature monitoring (choose one)
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer

    Run prime 95 for 3 hours (see warnings)
    Prime95 - Stress Test Your CPU

    Run Furmark for 30 minutes (see warnings)
    FurMark - GPU Stress Test

    Run Memtest86+ for 8 or more passes
    MemTest86+ - Test RAM
    Memtest86+ | The Open-Source Memory Testing Tool


    Post images / share links for tests.

    Record continuous testing time and maximum temperature for Prime95 and Furmark.
    Prime95 ran at 34C with no issues. Ran for 3 hours.

    Furmark ran with no issues, highest temp was 76C. Ran for 30 minutes

    Memtest has now done 8 passes and there are 0 errors. Hopefully 8 passes is enough for 32GB of RAM? Shoukd I stop it now or wait longer?

    It's not letting me upload a screenshot of memtest on mobile for some reason
      My Computer


  5. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Please post share links for all test results.

    For Memtest86+ the longer the continuous testing duration the better the testing conditions.
      My Computer


  6. Posts : 106
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #16

    zbook said:
    Please post share links for all test results.

    For Memtest86+ the longer the continuous testing duration the better the testing conditions.
    Please see attached. This is the only one I can share right now because to get the results of the other stuff I would have to stop Memtest (I saved the pics on the BSOD PC). Should I stop Memtest to get the other results? If not, how much longer should I keep it running? It's been running for 16 hours so far.
    Attached Thumbnails Attached Thumbnails BSOD while sitting in a discord voice call after long Fortnite session-capture11.png  
      My Computer


  7. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    8 passes in most cases is sufficient however there are cases where it took passes in the 20s to find malfunctioning RAM.

    The testing can be ended now.



    In most cases swap testing is required.
      My Computer


  8. Posts : 106
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #18

    zbook said:
    8 passes in most cases is sufficient however there are cases where it took passes in the 20s to find malfunctioning RAM.

    The testing can be ended now.



    In most cases swap testing is required.
    Ok so I stopped Memtest and it finished doing 12 passes with 0 error. The current pass was on 77% when I stopped it.

    I don't remember if Furmark told me where the output file, if any, was going to be stored. Hopefully the file I attached is the output file.

    For Prime95, the program's folder has this "results" file in it
    BSOD while sitting in a discord voice call after long Fortnite session Attached Files
      My Computer


  9. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    OCCT has multiple 1 hour tests.

    OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

    Run them to see if any software used to stress hardware can identify a malfunctioning component.

    If the stress testing software fails to identify a malfunctioning component then plan to swap test components or service in a local computer store.
      My Computer


  10. Posts : 106
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #20

    zbook said:
    OCCT has multiple 1 hour tests.

    OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

    Run them to see if any software used to stress hardware can identify a malfunctioning component.

    If the stress testing software fails to identify a malfunctioning component then plan to swap test components or service in a local computer store.
    CPU test and memory test ran fine with no errors.

    3D Adaptive test caused a blue screen with the same error code: WHEA_UNCORRECTABLE_ERROR. I've attached images of the screen that shows the last status before the crash. It's in 2 pictures because I had to scroll down in the middle section. I also removed all the filters for the graphs (at the top) for everything except GPU. The only thing I changed for this test was to change the default upper limit of 60% to 80% to stress it even more than normal.
    Attached Thumbnails Attached Thumbnails BSOD while sitting in a discord voice call after long Fortnite session-occt-crash-result_1.png   BSOD while sitting in a discord voice call after long Fortnite session-occt-crash-result_2.png  
      My Computer


 

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