Bluescreen randomly when internet disconnected

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  1. rakyatmiskin
    Posts : 24
    Windows
       New #1

    Bluescreen randomly when internet disconnected


    Hello,

    I Have problem in my Laptop ASUS TUF A15 that now always bluescreen when internet disconnected or when I am in Zoom.

    I already do all of the usual check (memtest, chkdsk, driver verify, etc) no bad things found and I already clean install the OS 2 times but the problem still occured. A little note that when my NVIDIA driver is enabled the bluescreen will occurs more likely, so for now I disable the driver and only run in AMD GPU.

    I found in this forum you have process to put the files in here and I will put it in here and hope some people will help me to fix the problem.

    ASUSTUF-INFO.zip
      My Computer
    Quote Quote

  3. zbook
    Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    Whenever possible we would like to improve the website.

    How come the posting instructions were not seen or followed?

    What modifications if any would be useful?
      My Computer
    Quote Quote

  4. rakyatmiskin
    Posts : 24
    Windows
    Thread Starter
       New #3

    zbook said:
    Whenever possible we would like to improve the website.

    How come the posting instructions were not seen or followed?

    What modifications if any would be useful?
    Hi zbook sorry I think I followed the wrong thread when following the instruction.
    And sorry I want to edit my first post but not finding the button after several minutes so I put my Zip in this new post
    CANDRA-TUFA15-(2023-11-11_09-04-15).zip - Google Drive
      My Computer
    Quote Quote

  6. zbook
    Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       New #4

    Please perform the following steps:


    1) Run: Tuneup plus > post a share link into this thread using one drive, drop box, or google drive

    https://www.tenforums.com/attachment...p_plus_log.bat

    Batch files for use in BSOD debugging


    2) Open disk management > post a share link into this thread using one drive, drop box, or google drive

    How to Post a Screenshot of Disk Management



    3) Uninstall FortiClient

    Technical Tip: How to uninstall a managed FortiCli... - Fortinet Community


    4) Make sure Microsoft defender is on


    5) Reinstall:

    a) chipset drivers:

    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\XVDD.INF_AMD64_BD585F9493391B48\XVDD.SYS (10.0.25398.1648, 663.42 KB (679,344 bytes), 9/15/2023 10:49 AM)

    xvdd XVDD Port Driver c:\windows\system32\driverstore\filerepository\xvdd.inf_amd64_bd585f9493391b48\xvdd.sys


    b) rtwlane.sys

    Realtek 8822CE Wireless LAN




    Code:
    Name	[00000001] Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Adapter Type	Ethernet 802.3
Product Type	Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Installed	Yes
PNP Device ID	PCI\VEN_10EC&DEV_C822&SUBSYS_081011AD&REV_00\00E04CFFFEC8220100
Last Reset	11/11/2023 8:59 AM
Index	1
Service Name	RTWlanE
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANE.SYS (2024.10.228.4, 11.26 MB (11,808,592 bytes), 6/12/2020 1:33 AM)


    Code:
    rtwlane	Realtek Wireless LAN 802.11n PCI-E Network Adapter	c:\windows\system32\drivers\rtwlane.sys

    Code:
    Name	Xvdd SCSI Miniport
Manufacturer	Xbox
Status	OK
PNP Device ID	SWD\XVDDENUM\XVDDROOTDEVICE_INSTANCE
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\XVDD.INF_AMD64_BD585F9493391B48\XVDD.SYS (10.0.25398.1648, 663.42 KB (679,344 bytes), 9/15/2023 10:49 AM)
	
Name	Standard NVM Express Controller
Manufacturer	Standard NVM Express Controller
Status	OK
PNP Device ID	PCI\VEN_15B7&DEV_5009&SUBSYS_500915B7&REV_01\4&285E3208&0&0014
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\STORNVME.SYS (10.0.22621.2506, 245.47 KB (251,360 bytes), 10/27/2023 7:09 PM)

    Code:
    xvdd	XVDD Port Driver	c:\windows\system32\driverstore\filerepository\xvdd.inf_amd64_bd585f9493391b48\xvdd.sys
      My Computer
    Quote Quote

  7. zbook
    Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       New #5

    Make sure all drivers are installed from the computer manufacturer website.

    ASUS TUF Gaming A15｜Laptops For Gaming｜ASUS USA

    Please do not use Driver easy.
      My Computer
    Quote Quote

  8. rakyatmiskin
    Posts : 24
    Windows
    Thread Starter
       New #6

    zbook said:
    Please perform the following steps:


    1) Run: Tuneup plus > post a share link into this thread using one drive, drop box, or google drive

    https://www.tenforums.com/attachment...p_plus_log.bat

    Batch files for use in BSOD debugging


    2) Open disk management > post a share link into this thread using one drive, drop box, or google drive

    How to Post a Screenshot of Disk Management



    3) Uninstall FortiClient

    Technical Tip: How to uninstall a managed FortiCli... - Fortinet Community


    4) Make sure Microsoft defender is on


    5) Reinstall:

    a) chipset drivers:

    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\XVDD.INF_AMD64_BD585F9493391B48\XVDD.SYS (10.0.25398.1648, 663.42 KB (679,344 bytes), 9/15/2023 10:49 AM)

    xvdd XVDD Port Driver c:\windows\system32\driverstore\filerepository\xvdd.inf_amd64_bd585f9493391b48\xvdd.sys


    b) rtwlane.sys

    Realtek 8822CE Wireless LAN




    Code:
    Name	[00000001] Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Adapter Type	Ethernet 802.3
Product Type	Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Installed	Yes
PNP Device ID	PCI\VEN_10EC&DEV_C822&SUBSYS_081011AD&REV_00\00E04CFFFEC8220100
Last Reset	11/11/2023 8:59 AM
Index	1
Service Name	RTWlanE
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANE.SYS (2024.10.228.4, 11.26 MB (11,808,592 bytes), 6/12/2020 1:33 AM)


    Code:
    rtwlane	Realtek Wireless LAN 802.11n PCI-E Network Adapter	c:\windows\system32\drivers\rtwlane.sys

    Code:
    Name	Xvdd SCSI Miniport
Manufacturer	Xbox
Status	OK
PNP Device ID	SWD\XVDDENUM\XVDDROOTDEVICE_INSTANCE
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\XVDD.INF_AMD64_BD585F9493391B48\XVDD.SYS (10.0.25398.1648, 663.42 KB (679,344 bytes), 9/15/2023 10:49 AM)
	
Name	Standard NVM Express Controller
Manufacturer	Standard NVM Express Controller
Status	OK
PNP Device ID	PCI\VEN_15B7&DEV_5009&SUBSYS_500915B7&REV_01\4&285E3208&0&0014
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\STORNVME.SYS (10.0.22621.2506, 245.47 KB (251,360 bytes), 10/27/2023 7:09 PM)

    Code:
    xvdd	XVDD Port Driver	c:\windows\system32\driverstore\filerepository\xvdd.inf_amd64_bd585f9493391b48\xvdd.sys
    Thank you for the response, here what I get following the instruction:

    1. Tuneup plus Result: Tuneup.log - Google Drive

    2. Screenshot Disk Management: Screenshot_32.png - Google Drive

    3. Uninstall Forticlient DONE

    4. Windows Defender is On DONE

    5. Reinstall :
    Chipset Driver -> I don't know how to do this as I search in the google I cannot find how to find the correct driver. Is that the driver for NVIDIA?

    Rtwlane.sys -> I reinstall it using the driver from the ASUS Website as you instructed.

    And yes, after the problem occured I use Driver Easy to update my driver because some site said I need to check the newest driver. But after the update the problem still occured.
      My Computer
    Quote Quote

  9. zbook
    Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       New #7

    Tuneup plus results were good.


    The recovery partition is disabled or not functioning.


    Run diskpar info > post a share link

    https://www.tenforums.com/attachment...iskparinfo.bat


    The best tested drivers are almost always displayed on the computer manufacturers website.

    Third party websites can install unknown files.


    If you had used Driver Easy recently then uninstall the software and reinstall drivers from the Asus website.


    https://answers.microsoft.com/en-us/...0-8d22254aa1c1



    Code:
    AMD Graphics, Chipset Driver
Version V26.20.14048.2
484.92 MB
2020/05/27
Improve System Stability
"How to install AMD chipset driver SOP
Link: https://www.asus.com/US/support/FAQ/1039816"



    ASUS TUF Gaming A15｜Laptops For Gaming｜ASUS USA

    https://dlcdnets.asus.com/pub/ASUS/G...?model=FA506IV

    [Gaming NB] Installation Procedure for AMD Chipset Drivers | Official Support | ASUS USA



    If there are any unexpected shutdowns and restarts including BSOD after completing all of the above steps then:

    a) post a new V2 share link into the newest post

    b) plan to run Memtest86+ for eight or more passes
    Memtest86+ | The Open-Source Memory Testing Tool
    MemTest86+ - Test RAM
    (Make sure that images or share links are posted into this thread)
      My Computer
    Quote Quote

  10. rakyatmiskin
    Posts : 24
    Windows
    Thread Starter
       New #8

    zbook said:
    Tuneup plus results were good.


    The recovery partition is disabled or not functioning.


    Run diskpar info > post a share link

    https://www.tenforums.com/attachment...iskparinfo.bat


    The best tested drivers are almost always displayed on the computer manufacturers website.

    Third party websites can install unknown files.


    If you had used Driver Easy recently then uninstall the software and reinstall drivers from the Asus website.


    https://answers.microsoft.com/en-us/...0-8d22254aa1c1



    Code:
    AMD Graphics, Chipset Driver
Version V26.20.14048.2
484.92 MB
2020/05/27
Improve System Stability
"How to install AMD chipset driver SOP
Link: https://www.asus.com/US/support/FAQ/1039816"



    ASUS TUF Gaming A15｜Laptops For Gaming｜ASUS USA

    https://dlcdnets.asus.com/pub/ASUS/G...?model=FA506IV

    [Gaming NB] Installation Procedure for AMD Chipset Drivers | Official Support | ASUS USA



    If there are any unexpected shutdowns and restarts including BSOD after completing all of the above steps then:

    a) post a new V2 share link into the newest post

    b) plan to run Memtest86+ for eight or more passes
    Memtest86+ | The Open-Source Memory Testing Tool
    MemTest86+ - Test RAM
    (Make sure that images or share links are posted into this thread)
    Thank you will post again the V2 Log if the bluescreen still occured.
    About the memtest86+, if I already done that 8 or more passes did I need to the log from that?

    - - - Updated - - -

    Sorry I just realize you said I need to run diskpar info. Here is the result:
    DiskParInfo.log - Google Drive

    For the recovery partition I think it was disabled after I reinstall the windows some times ago

    And I have some issues that appear since last Saturday, because of this regular bluescreen occured, now my OS startup takes longer times. Usually only need to be 10-20 seconds or less, now it need to wait around 2 minutes or more in the ASUS logo
      My Computer
    Quote Quote

  12. zbook
    Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       New #9

    The disk drive has 6 partitions.
    There are 2 RAW partitions that have the size of recovery partitions.
    So there is no working recovery partition.


    1) Find a flash drive that you can format (> or = 8 GB).

    2) Create a bootable Windows 10 Media Creation Tool (MCT) (Windows iso):

    Download Windows 10 ISO File

    Download Windows 10 (microsoft.com)

    https://www.microsoft.com/en-us/soft...d/windows10%20


    3) Open task manager > click startup tab > view the full window > post a share link into this thread
      My Computer
    Quote Quote

  13. rakyatmiskin
    Posts : 24
    Windows
    Thread Starter
       New #10

    zbook said:
    The disk drive has 6 partitions.
    There are 2 RAW partitions that have the size of recovery partitions.
    So there is no working recovery partition.


    1) Find a flash drive that you can format (> or = 8 GB).

    2) Create a bootable Windows 10 Media Creation Tool (MCT) (Windows iso):

    Download Windows 10 ISO File

    Download Windows 10 (microsoft.com)

    https://www.microsoft.com/en-us/soft...d/windows10%20


    3) Open task manager > click startup tab > view the full window > post a share link into this thread
    I don't get any bluescreen but freeze appear that make all the display green
    Here the v2 log: CANDRA-TUFA15-(2023-11-11_14-29-17).zip - Google Drive

    The Startup Apps here: Screenshot_1.png - Google Drive

    About the bootable things. I use windows 11, did I need to find the bootable for it or I need to use the Win10?

    Btw I do have USB bootable ready with windows 10.
    Did I need to do the memtest first?
      My Computer
    Quote Quote

 

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