Randoms BSOD

CoralZeus · 05 Jul 2023

Hi , sry for my english ( I am from Argentina ) and recently i have 1/2 BSOD day to day while browsing or gaming for example...

My windows version is Windows 10 V22H2 and for example yesterday i have a WHEA UNCORRECTABLE ERROR bsod and then my pc wont boot ( say that i dont have a proper boot media or something ) and i have to power off the case and power on and then boot fine ... I upload the Collector Log . Thanks for all

ZEUSDRAKEN-(2023-07-05_21-14-28).zip

ubuysa · 06 Jul 2023

There are no dumps in that upload, but the System log indicates that they weren't created due to an error, but there are no BSODs indicated in that log either. That said, your System log covers only a 15 minutes interval. Are you deleting your logs? If so, please don't delete them, the history we can see in a log going back several days is very useful.

You have seen at least one WHEA_UNCORRECTABLE_ERROR BSOD and you've had problems booting, in addition to other BSODs. To me, and based on the limited information we have, my first suspect would be your WD Blue NVMe SSD. That's your system drive, so any problems there would cause all sorts of issues - including no dump files.

THE FIRST THING YOU SHOULD DO IS TO BACKUP ALL USER DATA THAT YOU HAVE ON THAT DRIVE. When an SSD fails it fails suddenly and is unrecoverable.

Sometimes with M.2 drives just re-seating the drive can solve these problems, so try removing the drive and then replace it again ensuring it's firmly seated.

If that doesn't help you might try looking on the WD downloads website for updated firmware or a driver for that SSD.

CoralZeus · 06 Jul 2023

Thanks. I dont delete the logs. Is weird... I have the last firmware. You say that I have to open the case and disconnect the SSD and reconnect it?

ubuysa · 06 Jul 2023

Yes. There will be a small screw at one end, remove that and slide the drive out. Make sure to drive contacts look clean and then re-insert it fully, then replace the screw.

CoralZeus · 06 Jul 2023

Done ! I download CrystalDiskInfo and all seems goods ... What more i can do ? thanks

ubuysa · 06 Jul 2023

See whether it still BSODs. If it does, upload a new V2 log.

zbook · 06 Jul 2023

Windows reported drive problems.

During the troubleshooting please change the default language to English so that log files can be scanned and read.

Add, Remove, and Change Display Language in Windows 10

Change Display Language in Windows 10

Please run in sequence:

1) Sea Tools for Windows long generic test (test all drives):

https://www.seagate.com/content/dam/...00869623_B.pdf

https://www.seagate.com/content/dam/...-installer.exe

Post images or share links for the long generic test results.

2) HD Tune (free or trial version)(test all drives):

HD Tune website

Post images or share link for result on these tabs:
a) Health
b) Benchmark
c) Full error scan

3) Download and install:

Samsung Magician Software Download | Samsung Semiconductor Global

Run on the applicable drive and post images or share links for results on these tabs:

drive details
update software / firmware
diagnostic scan > full scan
performance benchmark
over provisioning
performance optimization

4) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run on all drives using the syntax chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type Y

Reboot as needed.

Code:

      Drive: C:
 Free Space: 215.8 GB
Total Space: 953.2 GB
File System: NTFS
      Model: WDC WDS100T2B0C-00PXH0

      Drive: D:
 Free Space: 725.6 GB
Total Space: 953.9 GB
File System: NTFS
      Model: WDC WD10EZEX-00KUWA0

      Drive: E:
 Free Space: 343.8 GB
Total Space: 476.8 GB
File System: NTFS
      Model: Samsung SSD 850 EVO 500GB

Code:

Event[2735]:
  Log Name: System
  Source: disk
  Date: 2023-06-24T19:54:50.5520000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Clßsico
  User: N/A
  User Name: N/A
  Computer: ZeusDraken
  Description: 
El dispositivo, \Device\Harddisk2\DR2, tiene un bloque defectuoso.

CoralZeus · 07 Jul 2023

Well , i start the long generic test at Step 1 and BSOD comes when SeaTools running about 1 minute ( BSOD say WHEA Uncorrectable Error ) ... Here is the V2 log collector after the BSOD , i dont know which SSD/HHD is the problem ?

Should i continue with step 2 or repeat step 1 ? Thanks zbook

ZEUSDRAKEN-(2023-07-07_12-45-09).zip

- - - Updated - - -

I scan again the 3 devices with Sea again and another BSOD happens and then the PC not reboot and say Not Proper Boot Device and I power off and power on to start

zbook · 07 Jul 2023

Please place the computer into safe mode to see whether the tests can or cannot run.

Boot into Safe Mode on Windows 10

If the tests cannot run in safe mode then find a flash drive that you can format (> or = 8 GB)

Create a bootable sea tools flash drive.

SeaTools Bootable | Seagate US

https://www.seagate.com/content/dam/...lsBootable.zip

Run the sea tools bootable long generic test > take pictures > post images or share links into this thread

CoralZeus · 07 Jul 2023

Cant boot from USB. Here is the video
From Safe mode have the same BSOD

7 de julio de 2023 - YouTube

- - - Updated - - -

Well i have the bad idea to execute chkdsk /b /v on C Drive , about 2 hours my screen go all black and dont have signal so i reboot pc , then chkdsk start it again at phase 4 , about 30 minutes the pc restart itself and appears the Windows Logo and Recovery Mode i think ( is was all black and says that windows try reparations ) , after that chkdsk come again but at 100% and Windows run fine...