Multiple BSOD over the last couple of days

jermur · 09 May 2023

I first had a kernel security check error. Ran sfc /scnnow, checked for driver updates, scanned for viruses, ran memory check and chkdsk and nothing showed. Then today I have had two IRQL_NOT_LESS_OR_EQUAL Errors. Here is the link to the log files from V2 2023-05-09_21-28-13.zip - Google Drive

Any ideas?

Thanks

ubuysa · 10 May 2023

Yep, I have an idea.

One of the dumps highlights the offending driver...

Code:

0: kd> knL
 # Child-SP          RetAddr               Call Site
00 fffff88e`f2c14de8 fffff801`6ae0e129     nt!KeBugCheckEx
01 fffff88e`f2c14df0 fffff801`6ae0d2fc     nt!KiBugCheckDispatch+0x69
02 fffff88e`f2c14f30 fffff801`6ae047ff     nt!KiSystemServiceHandler+0x7c
03 fffff88e`f2c14f70 fffff801`6acdfb47     nt!RtlpExecuteHandlerForException+0xf
04 fffff88e`f2c14fa0 fffff801`6acde746     nt!RtlDispatchException+0x297
05 fffff88e`f2c156c0 fffff801`6ae0e26c     nt!KiDispatchException+0x186
06 fffff88e`f2c15d80 fffff801`6ae06604     nt!KiExceptionDispatch+0x12c
07 fffff88e`f2c15f60 fffff801`a4d79bab     nt!KiDivideErrorFault+0x304
08 fffff88e`f2c160f0 00004007`00000000     igdkmd64+0x2c9bab
09 fffff88e`f2c160f8 ffffba8f`000000ff     0x00004007`00000000
0a fffff88e`f2c16100 00000000`00000000     0xffffba8f`000000ff

The igdkmd64.sys driver is an Intel graphics driver, the version you have installed is positively archaic, dating from 2015...

Code:

0: kd> lmvm igdkmd64
Browse full module list
start             end                 module name
fffff801`a4ab0000 fffff801`a525c000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Dec 16 05:22:48 2015 (5670D908)
    CheckSum:         007928A2
    ImageSize:        007AC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

If this is a laptop then go to the vendor's support site and install the Intel graphics driver from there. If it's a desktop you can also visit the vendor's support site for an updated Intel graphics driver, or you can run the Intel Driver & Support Assistant to look for updated Intel drivers.

jermur · 10 May 2023

Hi,

So I tried to update from the Acer website and I ran the installer from there the newest driver is the one I have from 2015!. I got another BSOD not long after this. I went on the Intel website tried their automatic updater and this said I had to go to my Laptop provider to update driver for my device so I tried manual installer and it also gave me error saying that this driver is locked by the device manufacturer and I must use their website.

So I'm not sure how to proceed. Is it possible to force my PC to only use my NVidia graphics card?

Thanks

hawkman · 10 May 2023

Hi

i can see that the Acer updater program is running...... have you not been updating
Bios is also way out of date and there are further core drivers updates

jermur · 10 May 2023

I downloaded Avast driver updater this morning and updated everything I could. Updated the BIOS this morning also. No crashes so far...