Multiple BSOD over the last couple of days  


  1. Posts : 3
    windows 10 personal
       #1

    Multiple BSOD over the last couple of days


    I first had a kernel security check error. Ran sfc /scnnow, checked for driver updates, scanned for viruses, ran memory check and chkdsk and nothing showed. Then today I have had two IRQL_NOT_LESS_OR_EQUAL Errors. Here is the link to the log files from V2 2023-05-09_21-28-13.zip - Google Drive

    Any ideas?

    Thanks
      My Computer


  2. Posts : 402
    Windows 10 and Windows 11
       #2

    Yep, I have an idea.

    One of the dumps highlights the offending driver...
    Code:
    0: kd> knL
     # Child-SP          RetAddr               Call Site
    00 fffff88e`f2c14de8 fffff801`6ae0e129     nt!KeBugCheckEx
    01 fffff88e`f2c14df0 fffff801`6ae0d2fc     nt!KiBugCheckDispatch+0x69
    02 fffff88e`f2c14f30 fffff801`6ae047ff     nt!KiSystemServiceHandler+0x7c
    03 fffff88e`f2c14f70 fffff801`6acdfb47     nt!RtlpExecuteHandlerForException+0xf
    04 fffff88e`f2c14fa0 fffff801`6acde746     nt!RtlDispatchException+0x297
    05 fffff88e`f2c156c0 fffff801`6ae0e26c     nt!KiDispatchException+0x186
    06 fffff88e`f2c15d80 fffff801`6ae06604     nt!KiExceptionDispatch+0x12c
    07 fffff88e`f2c15f60 fffff801`a4d79bab     nt!KiDivideErrorFault+0x304
    08 fffff88e`f2c160f0 00004007`00000000     igdkmd64+0x2c9bab
    09 fffff88e`f2c160f8 ffffba8f`000000ff     0x00004007`00000000
    0a fffff88e`f2c16100 00000000`00000000     0xffffba8f`000000ff
    The igdkmd64.sys driver is an Intel graphics driver, the version you have installed is positively archaic, dating from 2015...
    Code:
    0: kd> lmvm igdkmd64
    Browse full module list
    start             end                 module name
    fffff801`a4ab0000 fffff801`a525c000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Dec 16 05:22:48 2015 (5670D908)
        CheckSum:         007928A2
        ImageSize:        007AC000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    If this is a laptop then go to the vendor's support site and install the Intel graphics driver from there. If it's a desktop you can also visit the vendor's support site for an updated Intel graphics driver, or you can run the Intel Driver & Support Assistant to look for updated Intel drivers.
      My Computer


  3. Posts : 3
    windows 10 personal
    Thread Starter
       #3

    Hi,

    So I tried to update from the Acer website and I ran the installer from there the newest driver is the one I have from 2015!. I got another BSOD not long after this. I went on the Intel website tried their automatic updater and this said I had to go to my Laptop provider to update driver for my device so I tried manual installer and it also gave me error saying that this driver is locked by the device manufacturer and I must use their website.

    So I'm not sure how to proceed. Is it possible to force my PC to only use my NVidia graphics card?

    Thanks
    Last edited by jermur; 10 May 2023 at 04:57.
      My Computer


  4. Posts : 659
    10 preview 64bit
       #4

    Hi

    i can see that the Acer updater program is running...... have you not been updating
    Bios is also way out of date and there are further core drivers updates
      My Computer


  5. Posts : 3
    windows 10 personal
    Thread Starter
       #5

    I downloaded Avast driver updater this morning and updated everything I could. Updated the BIOS this morning also. No crashes so far...
      My Computer


 

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