If you uninstall all anti cheat tools and it's still not stable then we can look elsewhere. But we (I) can't really do any further troubleshooting with PunkBuster installed. Those System log entries strongly suggest that it may well be having an impact.
I'm only suggesting a temporary uninstall, just to determine whether it is contributing to the problem. If it turns out not to be doing so then you can safely reinstall it. That's cheaper than buying a new graphics card to test.
today on 19th may 2023, pc hanged two times and restarted. Can you confirm if it is still nvidia?
Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
The two BSODs from 19th May occur for different reasons, but the failing driver in both is the Nvidia graphics driver...
051923-6765-01.dmp...
051923-6562-01.dmpCode:1: kd> knL # Child-SP RetAddr Call Site 00 ffff8b80`07ccdd28 fffff803`2120fd29 nt!KeBugCheckEx 01 ffff8b80`07ccdd30 fffff803`2120a43d nt!KiBugCheckDispatch+0x69 02 ffff8b80`07ccde70 fffff803`2100e3ac nt!KiDoubleFaultAbort+0x2bd 03 fffff984`61228fb0 fffff803`2100e252 nt!EtwpEventWriteFull+0xac 04 fffff984`61229320 fffff803`2100e05c nt!EtwWriteEx+0x1a2 05 fffff984`61229440 fffff803`4b3ccaef nt!EtwWrite+0x2c 06 fffff984`61229490 00000000`00000001 nvlddmkm+0xacaef 07 fffff984`61229498 fffff984`61229670 0x1 08 fffff984`612294a0 0003f7e9`64674eea 0xfffff984`61229670 09 fffff984`612294a8 00000000`000004e7 0x0003f7e9`64674eea 0a fffff984`612294b0 fffff984`612294f0 0x4e7 0b fffff984`612294b8 c0040113`a05f0f21 0xfffff984`612294f0 0c fffff984`612294c0 00000000`0000000e 0xc0040113`a05f0f21 0d fffff984`612294c8 fffff803`4b3cccfc 0xe 0e fffff984`612294d0 00000000`00000010 nvlddmkm+0xaccfc 0f fffff984`612294d8 fffff803`4b3cb95a 0x10 10 fffff984`612294e0 fffff984`61229620 nvlddmkm+0xab95a 11 fffff984`612294e8 00000000`00000000 0xfffff984`61229620
You're still running PunkBuster and that is always going to be a suspect.....Code:1: kd> knL # Child-SP RetAddr Call Site 00 ffffbf80`69cb8c88 fffff801`7dc43790 nt!KeBugCheckEx 01 ffffbf80`69cb8c90 fffff801`7da86e3d nt!KeAccumulateTicks+0x1bfb70 02 ffffbf80`69cb8cf0 fffff801`7da7dec1 nt!KiUpdateRunTime+0x5d 03 ffffbf80`69cb8d40 fffff801`7da81253 nt!KiUpdateTime+0x4a1 04 ffffbf80`69cb8e80 fffff801`7da88ae2 nt!KeClockInterruptNotify+0x2e3 05 ffffbf80`69cb8f30 fffff801`7db3e965 nt!HalpTimerClockInterrupt+0xe2 06 ffffbf80`69cb8f60 fffff801`7dbfdc3a nt!KiCallInterruptServiceRoutine+0xa5 07 ffffbf80`69cb8fb0 fffff801`7dbfe407 nt!KiInterruptSubDispatchNoLockNoEtw+0xfa 08 fffffb03`43a2e5e0 fffff801`a66b307c nt!KiInterruptDispatchNoLockNoEtw+0x37 09 fffffb03`43a2e770 00000000`00000000 nvlddmkm+0x70307c
I see that you have the Nvidia Audio driver installed (nvvad_waveextensible.sys), and I have seen occasions in the past where this has caused problems. If you don't actually need Nvidia audio I would suggest that you uninstall it. It's my opinion that the best way to remove this driver is to uninstall the entire Nvidia graphics driver with DDU, and then reinstall the driver - taking care to unselect the Nvidia audio component (it is selected by default). See whether that helps?
It's typically selected by default, so you have to manually deselect it.
@tushar4544 - It was suggested you update your motherboard BIOS to the latest version from here but you haven't according to the most recent dump file. The latest version is 7C80v1C (1.C0) and your motherboard is currently using 7C80v18 (1.80). It's quite possible these crashes are caused by a compatibilty/stability bug that may have been fixed in BIOS updates since 1.80.
Perhaps more importantly, your memory is running quite a bit beyond its supported settings and well beyond what is officially supported by Intel for your CPU. Do the crashes stop if you run the memory at DDR4-3600? Just because a computer is able to boot with a memory overclock setting doesn't mean it will be stable.
Are you using edge as browser, what software is being used to watch netflix? its important as there is two supported DRM in use for netflix, one of them is much more intrusive than the other and can cause instability.
i use netflix app only and this time it is not netflix i was using excel file and when i suddenly closed it, pc hanged and restarted while edge was open but iw as using excel file
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sorry i updated my bios in 2022 and it bricked my board and i had to submit for rma. So, i wont take that risk and also i tested my ram in OCCT stress and no errors found
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i have uninstalled in device manager. lets see now how it goes
Ok well if you using excel and it crashed you might have a wider instability issue, however since you using the app, I do have a suggestion.
The app and Edge use PlayReady DRM, this can be unstable and intrusive on the operating system in some configurations. Especially when using older graphics drivers.
Edge can be configured to use Widevine instead, Firefox and Chrome will always use Widevine, the downside being Widevine as its weaker will max out at 720p resolution. But for now you could try using Firefox or Chrome for Netflix to see if stops the pc reboots. Just as a means of testing this problem.
I do suggest you follow the other suggestions given to you as well as most likely you do have a wider system issue.
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