netflix forcing pc restart

If you uninstall all anti cheat tools and it's still not stable then we can look elsewhere. But we (I) can't really do any further troubleshooting with PunkBuster installed. Those System log entries strongly suggest that it may well be having an impact.

I'm only suggesting a temporary uninstall, just to determine whether it is contributing to the problem. If it turns out not to be doing so then you can safely reinstall it. That's cheaper than buying a new graphics card to test.

ubuysa said:

If you uninstall all anti cheat tools and it's still not stable then we can look elsewhere. But we (I) can't really do any further troubleshooting with PunkBuster installed. Those System log entries strongly suggest that it may well be having an impact.

I'm only suggesting a temporary uninstall, just to determine whether it is contributing to the problem. If it turns out not to be doing so then you can safely reinstall it. That's cheaper than buying a new graphics card to test.

today on 19th may 2023, pc hanged two times and restarted. Can you confirm if it is still nvidia?
Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

The two BSODs from 19th May occur for different reasons, but the failing driver in both is the Nvidia graphics driver...

051923-6765-01.dmp...

Code:

1: kd> knL
 # Child-SP          RetAddr               Call Site
00 ffff8b80`07ccdd28 fffff803`2120fd29     nt!KeBugCheckEx
01 ffff8b80`07ccdd30 fffff803`2120a43d     nt!KiBugCheckDispatch+0x69
02 ffff8b80`07ccde70 fffff803`2100e3ac     nt!KiDoubleFaultAbort+0x2bd
03 fffff984`61228fb0 fffff803`2100e252     nt!EtwpEventWriteFull+0xac
04 fffff984`61229320 fffff803`2100e05c     nt!EtwWriteEx+0x1a2
05 fffff984`61229440 fffff803`4b3ccaef     nt!EtwWrite+0x2c
06 fffff984`61229490 00000000`00000001     nvlddmkm+0xacaef
07 fffff984`61229498 fffff984`61229670     0x1
08 fffff984`612294a0 0003f7e9`64674eea     0xfffff984`61229670
09 fffff984`612294a8 00000000`000004e7     0x0003f7e9`64674eea
0a fffff984`612294b0 fffff984`612294f0     0x4e7
0b fffff984`612294b8 c0040113`a05f0f21     0xfffff984`612294f0
0c fffff984`612294c0 00000000`0000000e     0xc0040113`a05f0f21
0d fffff984`612294c8 fffff803`4b3cccfc     0xe
0e fffff984`612294d0 00000000`00000010     nvlddmkm+0xaccfc
0f fffff984`612294d8 fffff803`4b3cb95a     0x10
10 fffff984`612294e0 fffff984`61229620     nvlddmkm+0xab95a
11 fffff984`612294e8 00000000`00000000     0xfffff984`61229620

051923-6562-01.dmp

Code:

1: kd> knL
 # Child-SP          RetAddr               Call Site
00 ffffbf80`69cb8c88 fffff801`7dc43790     nt!KeBugCheckEx
01 ffffbf80`69cb8c90 fffff801`7da86e3d     nt!KeAccumulateTicks+0x1bfb70
02 ffffbf80`69cb8cf0 fffff801`7da7dec1     nt!KiUpdateRunTime+0x5d
03 ffffbf80`69cb8d40 fffff801`7da81253     nt!KiUpdateTime+0x4a1
04 ffffbf80`69cb8e80 fffff801`7da88ae2     nt!KeClockInterruptNotify+0x2e3
05 ffffbf80`69cb8f30 fffff801`7db3e965     nt!HalpTimerClockInterrupt+0xe2
06 ffffbf80`69cb8f60 fffff801`7dbfdc3a     nt!KiCallInterruptServiceRoutine+0xa5
07 ffffbf80`69cb8fb0 fffff801`7dbfe407     nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
08 fffffb03`43a2e5e0 fffff801`a66b307c     nt!KiInterruptDispatchNoLockNoEtw+0x37
09 fffffb03`43a2e770 00000000`00000000     nvlddmkm+0x70307c

You're still running PunkBuster and that is always going to be a suspect.....

I see that you have the Nvidia Audio driver installed (nvvad_waveextensible.sys), and I have seen occasions in the past where this has caused problems. If you don't actually need Nvidia audio I would suggest that you uninstall it. It's my opinion that the best way to remove this driver is to uninstall the entire Nvidia graphics driver with DDU, and then reinstall the driver - taking care to unselect the Nvidia audio component (it is selected by default). See whether that helps?

ubuysa said:

The two BSODs from 19th May occur for different reasons, but the failing driver in both is the Nvidia graphics driver...

051923-6765-01.dmp...

Code:

1: kd> knL
 # Child-SP          RetAddr               Call Site
00 ffff8b80`07ccdd28 fffff803`2120fd29     nt!KeBugCheckEx
01 ffff8b80`07ccdd30 fffff803`2120a43d     nt!KiBugCheckDispatch+0x69
02 ffff8b80`07ccde70 fffff803`2100e3ac     nt!KiDoubleFaultAbort+0x2bd
03 fffff984`61228fb0 fffff803`2100e252     nt!EtwpEventWriteFull+0xac
04 fffff984`61229320 fffff803`2100e05c     nt!EtwWriteEx+0x1a2
05 fffff984`61229440 fffff803`4b3ccaef     nt!EtwWrite+0x2c
06 fffff984`61229490 00000000`00000001     nvlddmkm+0xacaef
07 fffff984`61229498 fffff984`61229670     0x1
08 fffff984`612294a0 0003f7e9`64674eea     0xfffff984`61229670
09 fffff984`612294a8 00000000`000004e7     0x0003f7e9`64674eea
0a fffff984`612294b0 fffff984`612294f0     0x4e7
0b fffff984`612294b8 c0040113`a05f0f21     0xfffff984`612294f0
0c fffff984`612294c0 00000000`0000000e     0xc0040113`a05f0f21
0d fffff984`612294c8 fffff803`4b3cccfc     0xe
0e fffff984`612294d0 00000000`00000010     nvlddmkm+0xaccfc
0f fffff984`612294d8 fffff803`4b3cb95a     0x10
10 fffff984`612294e0 fffff984`61229620     nvlddmkm+0xab95a
11 fffff984`612294e8 00000000`00000000     0xfffff984`61229620

051923-6562-01.dmp

Code:

1: kd> knL
 # Child-SP          RetAddr               Call Site
00 ffffbf80`69cb8c88 fffff801`7dc43790     nt!KeBugCheckEx
01 ffffbf80`69cb8c90 fffff801`7da86e3d     nt!KeAccumulateTicks+0x1bfb70
02 ffffbf80`69cb8cf0 fffff801`7da7dec1     nt!KiUpdateRunTime+0x5d
03 ffffbf80`69cb8d40 fffff801`7da81253     nt!KiUpdateTime+0x4a1
04 ffffbf80`69cb8e80 fffff801`7da88ae2     nt!KeClockInterruptNotify+0x2e3
05 ffffbf80`69cb8f30 fffff801`7db3e965     nt!HalpTimerClockInterrupt+0xe2
06 ffffbf80`69cb8f60 fffff801`7dbfdc3a     nt!KiCallInterruptServiceRoutine+0xa5
07 ffffbf80`69cb8fb0 fffff801`7dbfe407     nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
08 fffffb03`43a2e5e0 fffff801`a66b307c     nt!KiInterruptDispatchNoLockNoEtw+0x37
09 fffffb03`43a2e770 00000000`00000000     nvlddmkm+0x70307c

You're still running PunkBuster and that is always going to be a suspect.....

I see that you have the Nvidia Audio driver installed (nvvad_waveextensible.sys), and I have seen occasions in the past where this has caused problems. If you don't actually need Nvidia audio I would suggest that you uninstall it. It's my opinion that the best way to remove this driver is to uninstall the entire Nvidia graphics driver with DDU, and then reinstall the driver - taking care to unselect the Nvidia audio component (it is selected by default). See whether that helps?

i never select nvidia audio, if it is still installed how do i prevent it?

It's typically selected by default, so you have to manually deselect it.

@tushar4544 - It was suggested you update your motherboard BIOS to the latest version from here but you haven't according to the most recent dump file. The latest version is 7C80v1C (1.C0) and your motherboard is currently using 7C80v18 (1.80). It's quite possible these crashes are caused by a compatibilty/stability bug that may have been fixed in BIOS updates since 1.80.

Perhaps more importantly, your memory is running quite a bit beyond its supported settings and well beyond what is officially supported by Intel for your CPU. Do the crashes stop if you run the memory at DDR4-3600? Just because a computer is able to boot with a memory overclock setting doesn't mean it will be stable.

Are you using edge as browser, what software is being used to watch netflix? its important as there is two supported DRM in use for netflix, one of them is much more intrusive than the other and can cause instability.

Chrysalis said:

Are you using edge as browser, what software is being used to watch netflix? its important as there is two supported DRM in use for netflix, one of them is much more intrusive than the other and can cause instability.

i use netflix app only and this time it is not netflix i was using excel file and when i suddenly closed it, pc hanged and restarted while edge was open but iw as using excel file

- - - Updated - - -

cwsink said:

@tushar4544 - It was suggested you update your motherboard BIOS to the latest version from here but you haven't according to the most recent dump file. The latest version is 7C80v1C (1.C0) and your motherboard is currently using 7C80v18 (1.80). It's quite possible these crashes are caused by a compatibilty/stability bug that may have been fixed in BIOS updates since 1.80.

Perhaps more importantly, your memory is running quite a bit beyond its supported settings and well beyond what is officially supported by Intel for your CPU. Do the crashes stop if you run the memory at DDR4-3600? Just because a computer is able to boot with a memory overclock setting doesn't mean it will be stable.

sorry i updated my bios in 2022 and it bricked my board and i had to submit for rma. So, i wont take that risk and also i tested my ram in OCCT stress and no errors found

- - - Updated - - -

ubuysa said:

It's typically selected by default, so you have to manually deselect it.

i have uninstalled in device manager. lets see now how it goes

Ok well if you using excel and it crashed you might have a wider instability issue, however since you using the app, I do have a suggestion.

The app and Edge use PlayReady DRM, this can be unstable and intrusive on the operating system in some configurations. Especially when using older graphics drivers.

Edge can be configured to use Widevine instead, Firefox and Chrome will always use Widevine, the downside being Widevine as its weaker will max out at 720p resolution. But for now you could try using Firefox or Chrome for Netflix to see if stops the pc reboots. Just as a means of testing this problem.

I do suggest you follow the other suggestions given to you as well as most likely you do have a wider system issue.

It would be wise to follow the advice here and see whether that helps.