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#11
Netflix is not software. If it is the app from the Windows Store, then it id something from changes that you have made that are causing this or hardware issues. Dump logs do not lie.
Netflix is not software. If it is the app from the Windows Store, then it id something from changes that you have made that are causing this or hardware issues. Dump logs do not lie.
Who knows? All we can tell you is where the hard evidence is pointing. Not only that, but graphics driver problems are amongst the commonest source of BSODs. I still suggest you run a stress test on your graphics card and driver.
ok so i was browsing edge browser and suddenly after closing it, Pc hanged and then restarted. Here is v2 log file link
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The May 15th BSOD was caused when an exception occurred whilst handling a previous exception (an exception double-fault). This was also caused by your graphics driver nvlddmkm.sys...
I can see that you have updated the graphics driver since the last set of BSODs, which might suggest that the problem lies with the graphics card itself. However, in your system log I can see you installing the PunkBuster anti-cheat tool, a couple of seconds later there is a failure in the graphics card driver, followed by a series of error messages for nvlddmkm.sys.Code:1: kd> knL # Child-SP RetAddr Call Site 00 ffffd281`de2cdd28 fffff805`4400fd29 nt!KeBugCheckEx 01 ffffd281`de2cdd30 fffff805`4400a43d nt!KiBugCheckDispatch+0x69 02 ffffd281`de2cde70 fffff805`6f6e320b nt!KiDoubleFaultAbort+0x2bd 03 ffffb902`08e28e70 00000000`00000000 nvlddmkm+0x9320b
All anti-cheat tools have been observed causing BSODs. I would suggest that you uninstall PunkBuster and see whether these BSODs stop.Code:Event[7365]: Log Name: System Source: Service Control Manager Date: 2023-05-11T18:43:25.6640000Z Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LQSPC3M Description: A service was installed in the system. Service Name: PnkBstrB Service File Name: C:\Windows\system32\PnkBstrB.exe Service Type: user mode service Service Start Type: auto start Service Account: LocalSystem Event[7366]: Log Name: System Source: Display Date: 2023-05-11T18:45:49.3200000Z Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-LQSPC3M Description: Display driver nvlddmkm stopped responding and has successfully recovered. Event[7367]: Log Name: System Source: nvlddmkm Date: 2023-05-11T18:45:48.4230000Z Event ID: 0 Task: N/A Level: Error Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-LQSPC3M Description: N/A
This could potentially also be a problem with your graphics card. If uninstalling PunkBuster (an any other anti-cheat tools) doesn't stop the BSODs then try temporarily pluging your monitor into the motherboard and use the iGPU in your Intel processor. Graphics performance will be dire of course, but if there are no BSODs then it's your graphics card that's at fault.
The graphics card is perfectly adequate, that's not the problem.
As I wrote above, PunkBuster is way more likely to be involved. Although it doesn't appear in the dump it does appear in the System log, two seconds later you get a graphics driver problem. That's a big clue right there.
Perhaps I wasn't being very clear, I strongly suggest that you uninstall PunkBuster, and any other anti-cheat tools that you have installed, and then see how stable the system is. It's only if it continues to BSOD, with no anti-cheat tools installed, that you might suspect the graphics card.
i play multiplayer games like battlefield 3 and 4, so punkbuster is necessary to be running