netflix forcing pc restart

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  1. Posts : 9,781
    Mac OS Catalina
       #11

    Netflix is not software. If it is the app from the Windows Store, then it id something from changes that you have made that are causing this or hardware issues. Dump logs do not lie.
      My Computer


  2. Posts : 402
    Windows 10 and Windows 11
       #12

    All the evidence points to a graphics problem, either with the driver or the card. In your position I would run a graphics stress test using something like FurMark to find out wether this is graphics instability - as the evidence suggests.
      My Computer


  3. Posts : 168
    windows 10
    Thread Starter
       #13

    ubuysa said:
    All the evidence points to a graphics problem, either with the driver or the card. In your position I would run a graphics stress test using something like FurMark to find out wether this is graphics instability - as the evidence suggests.
    why every game runs fine at ultra settings? prime video runs fine. Its only netflix
      My Computer


  4. Posts : 402
    Windows 10 and Windows 11
       #14

    Who knows? All we can tell you is where the hard evidence is pointing. Not only that, but graphics driver problems are amongst the commonest source of BSODs. I still suggest you run a stress test on your graphics card and driver.
      My Computer


  5. Posts : 885
    10 Pro/11 Pro Dual Boot
       #15

    tushar4544 said:
    why every game runs fine at ultra settings? prime video runs fine. Its only netflix
    are you using netflix the app or netflix in a browser?

    if the app, try the browser and send a bug report to netflix.

    if the browser, try the app and send a bug report to whatever browser maker you are using
      My Computers


  6. Posts : 168
    windows 10
    Thread Starter
       #16

    tomdsr said:
    video driver caused it, your video driver is from last year. the current one from feb of this year is here.

    relevant info highlighted below
    ok so i was browsing edge browser and suddenly after closing it, Pc hanged and then restarted. Here is v2 log file link

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My Computer


  7. Posts : 402
    Windows 10 and Windows 11
       #17

    The May 15th BSOD was caused when an exception occurred whilst handling a previous exception (an exception double-fault). This was also caused by your graphics driver nvlddmkm.sys...
    Code:
    1: kd> knL
     # Child-SP          RetAddr               Call Site
    00 ffffd281`de2cdd28 fffff805`4400fd29     nt!KeBugCheckEx
    01 ffffd281`de2cdd30 fffff805`4400a43d     nt!KiBugCheckDispatch+0x69
    02 ffffd281`de2cde70 fffff805`6f6e320b     nt!KiDoubleFaultAbort+0x2bd
    03 ffffb902`08e28e70 00000000`00000000     nvlddmkm+0x9320b
    I can see that you have updated the graphics driver since the last set of BSODs, which might suggest that the problem lies with the graphics card itself. However, in your system log I can see you installing the PunkBuster anti-cheat tool, a couple of seconds later there is a failure in the graphics card driver, followed by a series of error messages for nvlddmkm.sys.
    Code:
    Event[7365]:
      Log Name: System
      Source: Service Control Manager
      Date: 2023-05-11T18:43:25.6640000Z
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-LQSPC3M
      Description: 
    A service was installed in the system.
    
    Service Name:  PnkBstrB
    Service File Name:  C:\Windows\system32\PnkBstrB.exe
    Service Type:  user mode service
    Service Start Type:  auto start
    Service Account:  LocalSystem
    
    Event[7366]:
      Log Name: System
      Source: Display
      Date: 2023-05-11T18:45:49.3200000Z
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-LQSPC3M
      Description: 
    Display driver nvlddmkm stopped responding and has successfully recovered.
    
    Event[7367]:
      Log Name: System
      Source: nvlddmkm
      Date: 2023-05-11T18:45:48.4230000Z
      Event ID: 0
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-LQSPC3M
      Description: 
    N/A
    All anti-cheat tools have been observed causing BSODs. I would suggest that you uninstall PunkBuster and see whether these BSODs stop.

    This could potentially also be a problem with your graphics card. If uninstalling PunkBuster (an any other anti-cheat tools) doesn't stop the BSODs then try temporarily pluging your monitor into the motherboard and use the iGPU in your Intel processor. Graphics performance will be dire of course, but if there are no BSODs then it's your graphics card that's at fault.
      My Computer


  8. Posts : 168
    windows 10
    Thread Starter
       #18

    ubuysa said:
    The May 15th BSOD was caused when an exception occurred whilst handling a previous exception (an exception double-fault). This was also caused by your graphics driver nvlddmkm.sys...
    Code:
    1: kd> knL
     # Child-SP          RetAddr               Call Site
    00 ffffd281`de2cdd28 fffff805`4400fd29     nt!KeBugCheckEx
    01 ffffd281`de2cdd30 fffff805`4400a43d     nt!KiBugCheckDispatch+0x69
    02 ffffd281`de2cde70 fffff805`6f6e320b     nt!KiDoubleFaultAbort+0x2bd
    03 ffffb902`08e28e70 00000000`00000000     nvlddmkm+0x9320b
    I can see that you have updated the graphics driver since the last set of BSODs, which might suggest that the problem lies with the graphics card itself. However, in your system log I can see you installing the PunkBuster anti-cheat tool, a couple of seconds later there is a failure in the graphics card driver, followed by a series of error messages for nvlddmkm.sys.
    Code:
    Event[7365]:
      Log Name: System
      Source: Service Control Manager
      Date: 2023-05-11T18:43:25.6640000Z
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-LQSPC3M
      Description: 
    A service was installed in the system.
    
    Service Name:  PnkBstrB
    Service File Name:  C:\Windows\system32\PnkBstrB.exe
    Service Type:  user mode service
    Service Start Type:  auto start
    Service Account:  LocalSystem
    
    Event[7366]:
      Log Name: System
      Source: Display
      Date: 2023-05-11T18:45:49.3200000Z
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-LQSPC3M
      Description: 
    Display driver nvlddmkm stopped responding and has successfully recovered.
    
    Event[7367]:
      Log Name: System
      Source: nvlddmkm
      Date: 2023-05-11T18:45:48.4230000Z
      Event ID: 0
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-LQSPC3M
      Description: 
    N/A
    All anti-cheat tools have been observed causing BSODs. I would suggest that you uninstall PunkBuster and see whether these BSODs stop.

    This could potentially also be a problem with your graphics card. If uninstalling PunkBuster (an any other anti-cheat tools) doesn't stop the BSODs then try temporarily pluging your monitor into the motherboard and use the iGPU in your Intel processor. Graphics performance will be dire of course, but if there are no BSODs then it's your graphics card that's at fault.
    maybe gtx 1650 is not enough for 32 inch 4k 60hz monitor?
      My Computer


  9. Posts : 402
    Windows 10 and Windows 11
       #19

    The graphics card is perfectly adequate, that's not the problem.

    As I wrote above, PunkBuster is way more likely to be involved. Although it doesn't appear in the dump it does appear in the System log, two seconds later you get a graphics driver problem. That's a big clue right there.

    Perhaps I wasn't being very clear, I strongly suggest that you uninstall PunkBuster, and any other anti-cheat tools that you have installed, and then see how stable the system is. It's only if it continues to BSOD, with no anti-cheat tools installed, that you might suspect the graphics card.
      My Computer


  10. Posts : 168
    windows 10
    Thread Starter
       #20

    i play multiplayer games like battlefield 3 and 4, so punkbuster is necessary to be running
      My Computer


 

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