Computer has had BSOD problems for months and I don't know why


  1. Posts : 3
    Windows 10
       #1

    Computer has had BSOD problems for months and I don't know why


    I got a new computer in August. It ran fine for a while, but since early February it has had nearly daily blue screens. It started happening out of nowhere. It got to the point where I couldn't use it for more than 5 minutes without it crashing. I took it to two places and they "didn't find anything". I really don't have the time to try to take it in again I need the computer daily for school, so if anyone here could somehow find the source of the problem that would be much appreciated. There's a possibility there could be some hardware malfunctions, in which case I'd be pissed since it was new AND expensive, and I really want to try everything before having to do part replacements since it sounds even more expensive.

    It crashes with the DPC_WATCHDOG_VIOLATION code. I already tried the generic fixes listed when searching for the error. When I check the event viewer it shows an error right before the crashes listed as an SCEP error. In the task scheduler I tried to disable the task that causes the SCEP to run but it just gets replaced with other errors causing it to crash.

    My computer is fully updated. I used the windows media creation tool to reinstall windows. Nothing worked. Worst piece of junk computer I've ever had in my life.

    Attachment 363306
      My Computer


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    MrPepka said:
    Okay, I installed the update. I'll use it for a while to see if it fixes the problem. But I couldn't install the update you linked to because the download button on the page doesn't work. The update I installed is from Lenovo's page when I search for the driver. It appears they were different versions, so I'm not sure if that will make a difference.

    - - - Updated - - -

    MrPepka said:
    Sigh. It just crashed. Guess that didn't work.

    - - - Updated - - -

    Dump files with the additional BSOD, if that can help at all...

    Attachment 363400

    Is there something wrong with the hardware if updating the drivers doesn't fix it?
    Last edited by fmliwantodie; 30 Mar 2022 at 21:32.
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    The 3-30-2022 9:56PM dump indicates a problem with rtwlane6.sys. This is part of the driver for your Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter.
    You didn't give the full model number, it will be similar to the following: Lenovo Legion 5-15ARH05. Provide that and I can help look for an updated driver or you can check the Lenovo support site yourself.

    If there is no newer driver, check the Driver tab of Device Manager and see if the driver was updated around the time the BSODs started happening. If yes, use the Rollback function to go back to the previous driver, see if that helps.

    Note   Note
    All the dumps are the same and point to the same rtwlane6.sys as the cause of the failure.
      My Computers


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    Ztruker said:
    The 3-30-2022 9:56PM dump indicates a problem with rtwlane6.sys. This is part of the driver for your Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter.
    You didn't give the full model number, it will be similar to the following: Lenovo Legion 5-15ARH05. Provide that and I can help look for an updated driver or you can check the Lenovo support site yourself.

    If there is no newer driver, check the Driver tab of Device Manager and see if the driver was updated around the time the BSODs started happening. If yes, use the Rollback function to go back to the previous driver, see if that helps.

    Note   Note
    All the dumps are the same and point to the same rtwlane6.sys as the cause of the failure.
    I uninstalled the driver and found another newer version of the driver to reinstall. I think it's working now. I haven't had any crashes and I'll keep using it. Hopefully everything will keep going good. Thanks.
      My Computer


  6. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #6

    Glad to hear it, good luck.
      My Computers


  7. Posts : 1
    Windows
       #7

    Hi
    I have the same issue on legion 5. Please help me. how did you fix it?
      My Computer


  8. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #8

    Kaylo said:
    Hi
    I have the same issue on legion 5. Please help me. how did you fix it?
    Before posting here, please read these instructions: Blue Screen of Death (BSOD) Posting Instructions
      My Computers


 

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