New
#1
Internal power issue - black screen, no keyboard or mouse input
Hey guys,
I bought a new computer, ryzen 1700, gtx 1070, x370 crosshair and 3200mhz ram gskill but more often than not after putting the computer to sleep or after shutting it down I will go through a bit of a boot looping issue.
Twice I would get monitor input and I saw that I had a BSOD saying internal power issue but more often than not I get no monitor input and my keyboard and mouse won't turn on (no lights). After a bunch of resets (holding power button) sometimes my PC will start up normally but most of the time I have to turn off the PSU unplug the cable, hold the power button, turn on psu, plug in, restart.
so far I have done the following steps.
Updated AMD chipset + bios
fresh windows 10 install
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) bcdedit /enum {badmemory}
10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
11) Make sure that there is no over clocking while troubleshooting.
12) The BIOS: Version/Date American Megatrends Inc. 1401, 11/9/2016
Upgrade the BIOS to the most up to date non-beta BIOS: 1401 > 1802
X99-DELUXE II Driver & Tools | Motherboards | ASUS USA
13) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
14) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
15) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
16) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
17) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10.
Here are my results
results.txt
I tried to update my MX500 ssd but neither the software worked nor the USB uefi option even though it went through the install process then said completed, shutdown my PC went through 8 boot attempts got in, check version and it was still the one from before.
If anyone has any thoughts or suggestions it would be greatly appreciated.
also in game my fps is terrible, CSGO barely hits 140fps when it is normal to see around 400 with a setup like this.
Last edited by Bubblewrappin; 19 Sep 2021 at 23:49.