PC bluescreens and sometimes crashes without BSOD

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  1. Posts : 7
    Windows 10
       #1

    PC bluescreens and sometimes crashes without BSOD


    Hello.

    For quite a long time I've had a problem with my pc where it at random times crashes sometimes with and sometimes without BSOD. I've tried a lot of things and gotten advice from some people over at Tom's Hardware Forum, who also asked me to post here as they might've missed something.
    Here's a link to that thread: Question - PC bluescreens and sometimes crashes without BSOD | Tom's Hardware Forum

    My Windows version number is 1909.
    Here's the V2 Log collector file you asked for: RYZEN-(2021-01-16_14-39-37).zip - Google Drive

    -Vitus

    - - - Updated - - -

    Here's my latest BSOD. There's some new error codes I haven't seen before.
    Link: RYZEN-(2021-01-17_02-35-18).zip - Google Drive
      My Computer

  2. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    Hello VitusB,

    I'm afraid your WIndows installation does not have a valid license. We are therefore not able to help because of our Forum rules.
      My Computers


  3. Posts : 7
    Windows 10
    Thread Starter
       #3

    Ah okay I see.
    I've reinstalled Windows a couple times and must have forgotten to activate it this time - I'm sorry about that, I'll activate as soon as I can. Afterwards do you then need a new V2 log collector file, to confirm that I have a license?
      My Computer

  4. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #4

    Yes, we will need to see the new logfiles for confirmation.
      My Computers


  5. Posts : 7
    Windows 10
    Thread Starter
       #5

    Here's new files with activated Windows: RYZEN-(2021-01-17_15-36-56).zip - Google Drive
      My Computer

  6. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #6

    Thanks for the updated files which confirm you are correctly activated.

    The crashes seem to be associated with the graphics system and possible indicates the AMD driver installed (DriverVersion: 27.20.14501.28009) is not the best for your system.

    Can you try some older versions?

    Uninstall everything of AMD using Display Driver Uninstaller and install drivers from your Graphics card manufacturer. When you do this be sure the "clean install" box is checked and only install the Graphics driver for now.
      My Computers


  7. Posts : 7
    Windows 10
    Thread Starter
       #7

    I've tried this some time ago, but I can try again if it's necessary.
    Here's a post which sums up what we've tried so far: Question - PC bluescreens and sometimes crashes without BSOD | Tom's Hardware Forum
      My Computer

  8. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #8

    I will try and work through that thread - it may take me some time.
      My Computers


  9. Posts : 7
    Windows 10
    Thread Starter
       #9

    Colif from Tom's Hardware Forum wanted me to tell you that you can just read this post to get a general idea of what has been tried: Question - PC bluescreens and sometimes crashes without BSOD | Tom's Hardware Forum
      My Computer

  10. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #10

    VitusB said:
    Colif from Tom's Hardware Forum wanted me to tell you that you can just read this post to get a general idea of what has been tried: Question - PC bluescreens and sometimes crashes without BSOD | Tom's Hardware Forum
    That was helpful. You have already tried just about everything but a CPU replacement. It looks like the conventional approaches have not worked and possibly the hardware fault is not being picked up by diagnostic tests. Passing the CPU test is not always a reliable indicator. Is there anyway you can get hold of another CPU to test with? The graphics system and the CPU are inter-related so it kind of fits.
      My Computers


 
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