Random restarts, need help!

Hello All!

A few weeks ago I began to experience random BSOD / random power loss...usually while PC is idle but has happened when gaming. Thinking it was PSU related, swapped two additional units (Seasonic and EVGA) and still ran into this issue. From there reinstalled the OS (Win10 20H2 OS Build 19042.685) , tried different RAM kits (with and without XMP enabled), and recently tried a new GPU...still the same issue. I believe I ran everything per specifications, but I am at wits end and could use some assistance (please and thank you!). PBO is currently disabled, but still getting random crashes.

Logs can be found here: Attachment 311376

Macboatmaster said:

An initial examination of the logs shows there is no dump file.
The reason for that is in the system event log


Check please that you have the settings correct for the dumps and the page file of correct size - - system managed on C is the best setting


HOWEVER first try these
There are a number of apparent errors with
Log Name: Application
Source: OVRServiceLauncher

This will be related to your Oculus Headset or the like
Oculus Setup: Rift S, Rift, Quest & Go | Oculus

Uninstall your Oculus software


ALSO CHECK that driver verifier is NOT running. You did at one time have it running
Enable and Disable Driver Verifier in Windows 10

as per part 3 disable.

As at sometime you have had it set to verify drivers

Hi Macboatmaster,

Thanks for the response! I uninstalled the Oculus software, and made sure that Driver Verifier is not running. Regarding the dump file, the file location never existed. I had to manually create a folder and point the dumps to it, so I guess now we wait. I have HWinfo in the background logging, currently going to let the PC idle and see if a restart happens. After that, I'll re-run V2 Log collector and hopefully windows generates the file this tine >.<

Macboatmaster said:

You do NOT have to manually create the folder
You commission the dump file ability as here
Configure Windows 10 to Create Minidump on BSOD

automatic memory dump is the recognised setting for 10 and see post 17 for actual settings
Have you checked the paging file is on C drive and set system managed.

Dump location returned back to default (%SystemRoot%\MEMORY.DMP), and the paging file is on the C (primary)...and it is set to system managed.

Macboatmaster said:

Cheers
Was Verifier running = please

If I understood correctly verifier needs to be running (for up to 48 hour) and if I get the BSOD/failure restart, stop verifier, run V2 Log collector, and post results...correct?

Macboatmaster said:

Please do not have Driver Verifier running.
I know you posted

but when I then asked -


and now you have replied -


I am not now sure if you have turned verifier on again.
It is NOT necessary or indeed appropriate to run Verifier at this stage.

There are IMHO more pressing issues to address
1. You have installed a BETA BIOS
SMBIOSBIOSVersion : F31e
F31e was a Beta BIOS - Beta BIOS versions are not meant for installation on your main computer
They are released for testing purposes, as with any other BETA driver.

It is not something you should feel bad about as unless you know that a BIOS with a letter after it - on your motherboard site is a BETA version - as with the latest F31o -
X570 AORUS XTREME (rev. 1.1) Support | Motherboard - GIGABYTE Global

as far as I can see Gigabyte do not make it clear in that regard
However please be assured that it is.

Also I think you have windows installed in legacy bios version and NOT in UEFI
I am NOT suggesting that is the cause of the problems, but there is no benefit to running that system on traditional BIOS - legacy rather than UEFI.

Ok, glad we are on the same page (driver verifier NOT running). Regarding the BIOS version, I had these random restart issues on F30 as well...and thought I'd have a Ryzen 5000 series cpu in hand close to launch (HA!). Regarding Windows, must have selected the wrong option when re-installing the OS. Previous install was done vis UEFI, and if that ends up being part of the solution I'll reinstall.