Random BSOD while working

Blazincgo · 15 Dec 2020

Edition Windows 10 Pro
Version 20H2
Installed on ‎5/‎27/‎2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0

I experienced this strange issue while working yesterday. I was on the phone with a client via VOIP, using RingCentral, when my computer just froze and then restarted after a few seconds. I didn't see any BSOD or anything, just restarted right away. I got bluescreenviewer and found a minidump. Something about watchdog.sys and dxgmms1.sys.

Any ideas?

Ztruker · 15 Dec 2020

Definite Video problem.

Code:

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 0000000000000026, The subtype of the bugcheck:
Arg2: ffffb80fbaeaa8e0
Arg3: 0000000000000000
Arg4: 0000000000000000

Code:

STACK_TEXT:  
ffffd08c`8c9be1c8 fffff804`2e053ad0 : 00000000`0000010e 00000000`00000026 ffffb80f`baeaa8e0 00000000`00000000 : nt!KeBugCheckEx
ffffd08c`8c9be1d0 fffff804`2f7bf629 : ffffb80f`baeaa8e0 00000000`00000000 ffffe28c`67789080 ffffe28c`67106410 : watchdog!WdLogEvent5_WdCriticalError+0xe0
ffffd08c`8c9be210 fffff804`2f7be781 : 00000000`00000000 ffffe28c`60203160 ffffe28c`5b284000 ffffe28c`60203178 : dxgmms1!VIDMM_GLOBAL::CloseLocalAllocation+0x159
ffffd08c`8c9be290 fffff804`2f7ceea1 : ffffb80f`e18bc5d0 ffffb80f`c0002f40 00000288`9b040000 00000000`80003b40 : dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+0x131
ffffd08c`8c9be470 fffff804`2f794d55 : 00000000`00000000 ffffd08c`8c9be600 ffffb80f`bae86800 00000000`00000001 : dxgmms1!VIDMM_GLOBAL::CloseAllocation+0xa1
ffffd08c`8c9be4c0 fffff804`2dd8e849 : 00000000`00000000 ffffd08c`8c9be600 ffffb80f`bae86800 fffff804`2dd9af75 : dxgmms1!VidMmCloseAllocation+0x15
ffffd08c`8c9be500 fffff804`2dd8e34e : 00000000`00000000 ffffb80f`a659d820 00000000`00000000 fffff804`00000000 : dxgkrnl!DXGDEVICE::DestroyAllocations+0x4c5
ffffd08c`8c9be6a0 fffff804`2dd7ad01 : ffffb80f`a659d820 ffffd08c`8c9be7f0 ffffb80f`a659da01 fffff804`2dca43c9 : dxgkrnl!DXGDEVICE::DestroyResource+0x5e
ffffd08c`8c9be6e0 fffff804`2dd79f60 : ffffb80f`a659d820 ffffb80f`a659da01 ffffd08c`8c9be7f0 ffffb80f`a659da00 : dxgkrnl!DXGDEVICE::DrainResources+0x71
ffffd08c`8c9be730 fffff804`2dd7979c : ffffb80f`a659d820 ffffb80f`a4d059b0 ffffd08c`00000000 00000000`00000000 : dxgkrnl!DXGDEVICE::DestroyAllDeviceState+0x140
ffffd08c`8c9be770 fffff804`2dd79443 : ffffb80f`a659d820 ffffe28c`5b2095c0 ffffb80f`a659d820 fffff804`23b411e0 : dxgkrnl!ADAPTER_RENDER::DestroyDevice+0xd8
ffffd08c`8c9be7a0 fffff804`2dd793ab : ffffb80f`a659d820 ffffd08c`00000005 ffffb80f`a659d820 ffffb80f`a659d820 : dxgkrnl!ADAPTER_RENDER::DestroyDeviceNoLocksInternal+0x83
ffffd08c`8c9be8b0 fffff804`2deef935 : ffffb80f`a659d820 ffffd08c`8c9be9e0 ffffe28c`67807000 ffffb80f`a21e4820 : dxgkrnl!ADAPTER_RENDER::DestroyDeviceNoLocks+0x15b
ffffd08c`8c9be8e0 fffff804`2de842f8 : ffffb80f`a21e4820 ffffe28c`67807000 ffffb80f`a21e4820 00000000`00000000 : dxgkrnl!DxgkReleaseVidPnSourceOwnerAndRestartCdds+0x445
ffffd08c`8c9bec90 fffff804`2df21813 : ffffb80f`a14eddb0 ffffffff`ffffffff ffffffff`ffffffff 00000000`00000000 : dxgkrnl!DXGPROCESS::ReleaseVidPnSourceOwners+0x90f70
ffffd08c`8c9beda0 ffffc964`d1b5837e : 1b3856d2`00000002 00000000`00000000 ffff98a6`8f9fe054 ffffd08c`8c9bedc0 : dxgkrnl!DxgkReleaseProcessVidPnSourceOwners+0x103

MODULE_NAME: dxgmms1
IMAGE_NAME: dxgmms1.sys

dxgmms1.sys

Name dxgmms1.sys
Info DirectX Graphics MMS

Not sure which adapter is causing the problem though.

Microsoft Remote Display Adapter or NVIDIA GeForce 8400GS

Since you were connected to a remote client I'm thinking it's the Microsoft Remote Display Adapter.
You have the latest version available: 10.0.19041.662 dated 6/20/2006 5:00:00 PM

Is there a rollback version available in Device Manager?

You also have the latest Nvidia driver available, 342.01. You could try this:

Remove and install latest Nvidia drivers:

Get the latest driver for your Nvidia card here: NVIDIA Driver Downloads
Completely uninstall the current Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

Then do a custom install of only the Nvidia Graphics and PhysX driver.

See if that gets rid of the problem.

One last thing, check the voltages in BIOS/UEFI setup. Post results here if you can.

Blazingcgo · 15 Dec 2020

Ztruker said:

a

Thanks for the quick response!

The rollback option for Microsoft Remote Display Adapter is grayed out unfortunately.

I actually had everything in my gaming rig but decided to take some older hardware and swap it out. (mainly wanted to separate gaming and office/plex) So I took 1 SSD, 3 HDD and also USB adapters for bluetooth headset, wireless m/kb then put into an old mini atx build w/ 2500k and 8gb of ram. I got brand new 550w PSU for it. Corsair. O/S is on the SSD. I also ran DDU in safe mode when moving over. (nvidia drivers)

I also had this issue while it was in the gaming PC but never got any dump files as I believe I had incorrect settings but fixed them once moving into this one. The worst part is it already happened once on my 5 day old brand new gaming rig, but no dump file. New O/S on M2 drive so I forgot dump file settings, but put them in now and will make new thread for that rig if it happens again. New rig has everything new except I re-used RTX 3080 and CPU cooler + case fans. Also a brand new Corsair PSU.

I think the only thing linking these two builds is Corsair brand PSU... maybe Corsair PSUs aren't great but I would think this would be a much more widespread issue. Another thing I'm thinking of is that it might be my battery backup but everything else plugged in seems fine, including PS5 and C9 TV. APC BR1500MS Back-UPS Pro Tower UPS. Also I'm pretty sure I unplugged my old gaming rig from UPS a few months back and it still happened.

One last little thing is that these random freeze/reboots never happened during gaming. It was usually idle, when I was asleep, or a few minutes after starting to use the computer after a long idle. This mini build is the first time that it's happened while actually working with an average/small load.

Sorry for the wall of text, I just thought I should mention all this in-case some sort of link between these systems stands out.

I am planning on moving the SSD/3 HDD and the MB/ram of my old gaming rig and putting it into a new case that should arrive later today. The only reason I didn't do this from the beginning was because my existing case is a mini atx one and I needed something for work/plex server.

Do you think any of this info makes sense at all? Maybe I should just avoid Corsair PSU from now on? lol

EDIT: Also which voltage info did you need? Should I just screenshot everything and post here?

p.s. Sorry for posting with a new acc - had some account issues but Brink helped me out!

Ztruker · 16 Dec 2020

Pics of all voltages in BIOS/UEFI setup would be good.

How to fill out System Specs for tenforums.

See here: System Specs - Fill in at Ten Forums

Fill out as much as you can, look at mine for an example of what can be included. The more information the better.
Full PSU info also please.

You could try uninstalling Microsoft Remote Display Adapter in Device Manager then reboot and let Windows detect and reinstall it, see if that makes any difference.

zbook · 16 Dec 2020

The logs displayed drive problems.

Computer: DESKTOP-P7CMON6
Computer: KayOffice
Was the computer name recently changed?

Some of the drives are very large.

Please test all drives and run the tests overnight as needed.

Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10

Code:

Event[4494]:
  Log Name: System
  Source: disk
  Date: 2020-12-11T07:34:45.4240000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: KayOffice
  Description: 
The device, \Device\Harddisk2\DR2, has a bad block.

Code:

Event[1684]:
  Log Name: System
  Source: disk
  Date: 2020-11-27T02:51:22.9010000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-P7CMON6
  Description: 
The device, \Device\Harddisk1\DR1, has a bad block.

Code:

Description	Disk drive
Manufacturer	(Standard disk drives)
Model	WDC WD80EFZX-68UW8N0
Bytes/Sector	512
Media Loaded	Yes
Media Type	Fixed hard disk
Partitions	1
SCSI Bus	1
SCSI Logical Unit	0
SCSI Port	0
SCSI Target ID	0
Sectors/Track	63
Size	7.28 TB (8,001,560,609,280 bytes)
Total Cylinders	972,801
Total Sectors	15,628,048,065
Total Tracks	248,064,255
Tracks/Cylinder	255
Partition	Disk #1, Partition #0
Partition Size	7.28 TB (8,001,560,772,608 bytes)
Partition Starting Offset	1,048,576 bytes
	
Description	Disk drive
Manufacturer	(Standard disk drives)
Model	Samsung SSD 850 EVO 500GB
Bytes/Sector	512
Media Loaded	Yes
Media Type	Fixed hard disk
Partitions	3
SCSI Bus	0
SCSI Logical Unit	0
SCSI Port	0
SCSI Target ID	0
Sectors/Track	63
Size	465.76 GB (500,105,249,280 bytes)
Total Cylinders	60,801
Total Sectors	976,768,065
Total Tracks	15,504,255
Tracks/Cylinder	255
Partition	Disk #0, Partition #0
Partition Size	529.00 MB (554,696,704 bytes)
Partition Starting Offset	135,266,304 bytes
Partition	Disk #0, Partition #1
Partition Size	100.00 MB (104,857,600 bytes)
Partition Starting Offset	689,963,008 bytes
Partition	Disk #0, Partition #2
Partition Size	465.02 GB (499,313,016,832 bytes)
Partition Starting Offset	794,820,608 bytes
	
Description	Disk drive
Manufacturer	(Standard disk drives)
Model	WDC WD30EZRZ-00WN9B0
Bytes/Sector	512
Media Loaded	Yes
Media Type	Fixed hard disk
Partitions	1
SCSI Bus	4
SCSI Logical Unit	0
SCSI Port	0
SCSI Target ID	0
Sectors/Track	63
Size	2.73 TB (3,000,590,369,280 bytes)
Total Cylinders	364,801
Total Sectors	5,860,528,065
Total Tracks	93,024,255
Tracks/Cylinder	255
Partition	Disk #2, Partition #0
Partition Size	2.73 TB (3,000,457,232,384 bytes)
Partition Starting Offset	135,266,304 bytes
	
Description	Disk drive
Manufacturer	(Standard disk drives)
Model	WDC WD80EMAZ-00WJTA0
Bytes/Sector	512
Media Loaded	Yes
Media Type	Fixed hard disk
Partitions	1
SCSI Bus	5
SCSI Logical Unit	0
SCSI Port	0
SCSI Target ID	0
Sectors/Track	63
Size	7.28 TB (8,001,560,609,280 bytes)
Total Cylinders	972,801
Total Sectors	15,628,048,065
Total Tracks	248,064,255
Tracks/Cylinder	255
Partition	Disk #3, Partition #0
Partition Size	7.28 TB (8,001,527,218,176 bytes)
Partition Starting Offset	1,048,576 bytes

Paul Black · 21 Dec 2020

Hello @Ztruker,

Ztruker said:

Completely uninstall the current Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

I don't know if you use a file to keep the most used information for a reply in a post, and then just Copy & Paste it into a reply, but if you do, you might want to update the above to . . .

Wagnardsoft Website => Display Driver Uninstaller (DDU) V18.0.3.5
Direct DDU Download => Official Download Here

I hope this helps.

Ztruker · 22 Dec 2020

Absolutely, thanks Paul. Earning that new gold star I see

I keep a lot of my responses in the Manage Post templates section.

Attachment 311802 Attachment 311803

Just updated my NVIDIA one to the new info you provided.

Paul Black · 22 Dec 2020

Ztruker said:

Absolutely, thanks Paul.

Just updated my NVIDIA one to the new info you provided.

You are VERY welcome Rich.