BSOD of new Laptop

Hi prizna ,

Welcome to the BSOD forum.


The log collector collected 4 dump files from 11/7 > 11/16

The misbehaving driver on 11/7 and 11/8 was:
rtwlanu.sys AC1300 MU-MIMO Wi-Fi USB Adapter

The misbehaving drivers on 11/16 were:
rtwlane.sys Realtek Wireless LAN 802.11n PCI-E Network Adapter
Multiple Kaspersky drivers


Please perform the following steps:


1) Run: Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.



2) Uninstall Kaspersky AV using the applicable uninstall tool:
https://support.kaspersky.com/common/uninstall/1464

3) Make sure Microsoft defender is on

4) Find replacement drivers for each:
rtwlanu.sys
rtwlane.sys

FX505DT | ASUS USA

https://answers.microsoft.com/en-us/...0-8d22254aa1c1


5) Kaspersky AV can be reinstalled after one week if there are no BSOD or unexpected shutdowns and restarts

6) Consider upgrading Windows 1909

7) Update the specs in the "My Computer" section:


System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

Code:

Name    [00000019] AC1300 MU-MIMO Wi-Fi USB Adapter
Adapter Type    Not Available
Product Type    AC1300 MU-MIMO Wi-Fi USB Adapter
Installed    Yes
PNP Device ID    Not Available
Last Reset    17/11/2020 1:16 PM
Index    19
Service Name    RtWlanu
IP Address    Not Available
IP Subnet    Not Available
Default IP Gateway    Not Available
DHCP Enabled    Yes
DHCP Server    Not Available
DHCP Lease Expires    Not Available
DHCP Lease Obtained    Not Available
MAC Address    Not Available

Code:

rtlwlanu    Realtek Wireless LAN 802.11n USB 2.0 Network Adapter    c:\windows\system32\drivers\rtwlanu.sys    Kernel Driver    No    Manual    Stopped    OK    Normal    No    No

Code:

Name    [00000003] Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Adapter Type    Ethernet 802.3
Product Type    Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Installed    Yes
PNP Device ID    PCI\VEN_10EC&DEV_C822&SUBSYS_37501A3B&REV_00\00E04CFFFEC8220100
Last Reset    17/11/2020 1:16 PM
Index    3
Service Name    RTWlanE
IP Address    192.168.0.29, fe80::800b:a110:1365:ad12, 2001:8003:30a2:c701:5447:385f:2b5d:1b48, 2001:8003:30a2:c701:800b:a110:1365:ad12
IP Subnet    255.255.255.0, 64, 128, 64
Default IP Gateway    192.168.0.1, fe80::be30:d9ff:fedd:1793
DHCP Enabled    Yes
DHCP Server    192.168.0.1
DHCP Lease Expires    18/11/2020 1:17 PM
DHCP Lease Obtained    17/11/2020 1:17 PM
MAC Address    ‪D8:C0:A6:0E:A9:91‬
I/O Port    0x0000DF00-0x0000DFFF
Memory Address    0xF77F0000-0xF77FFFFF
IRQ Channel    IRQ 4294967255
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANE.SYS (2024.0.10.119, 11.28 MB (11,825,760 bytes), 11/03/2020 9:33 PM)

Code:

rtwlane    Realtek Wireless LAN 802.11n PCI-E Network Adapter    c:\windows\system32\drivers\rtwlane.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes

Code:

rtwlanu.sys  Wed May 23 00:44:29 2018 (5B04FFBD)

Code:

rtwlane.sys  Sun May 17 20:14:53 2020 (5EC1FDAD)