Windows 10 - 5 different BSODs in 3 days

suedely · 17 Oct 2020

I have a laptop that I'm trying to fix for a friend, but after I reinstalled Windows 10 home it just keeps BSOD'ing.

Windows 2004 build 19041.572

Here are 6 different BSODs almost all are unique errors: memory dumps - Google Drive

I went ahead and set the min/max page file statically at 1.5x the 6 GB of internal memory.

I've reseated the memory, HD, battery and wifi card.

I've patched completely. I've tried to run driververifier, but that resulted in a system restore.

Details from the machine are here:
Dell Inspiron 5566C:\Users\Admin>systeminfo
Host Name: DESKTOP-A975UA2OS
Name: Microsoft Windows 10 Home
OS Version: 10.0.19041 N/A Build 19041
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Admin
Registered Organization: N/A
Product ID: 00326-10104-21765-AA470
Original Install Date: 10/9/2020, 2:18:21 PM
System Boot Time: 10/17/2020, 12:04:55 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 5566
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed. [01]: Intel
64 Family 6 Model 142 Stepping 9 Genuine
Intel ~2400 Mhz
BIOS Version: Dell Inc. 1.11.0, 12/4/2019
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 6,043 MB
Available Physical Memory: 3,875 MB
Virtual Memory: Max Size: 15,259 MB
Virtual Memory: Available: 13,050 MB
Virtual Memory: In Use: 2,209 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DESKTOP-A975UA2
Hotfix(s): 6 Hotfix(s) Installed. [01]: KB4578968 [02]: KB4561600 [03]: KB4576754 [04]: KB4577266 [05]: KB4580325 [06]: KB4579311
Network Card(s): 2 NIC(s) Installed. [01]: Qualcomm QCA9565 802.11b/g/n
Wireless Adapter Connection Name: Wi-Fi DHCP Enabled: Yes DHCP Server: 10.0.0.1 IP address(es) [01]: 10.0.1.52 [02]: fe80::ad47:4b0a:8faa:1560 [02]: Realtek PCIe FE Family Controller Connection Name: Ethernet Status: Hardware not presentHyper-V Requirements: VM Monitor Mode Extensions: Yes Virtualization Enabled In Firmware: Yes Second Level Address Translation: Yes Data Execution Prevention Available: Yes

C:\WINDOWS\system32>fltmcFilter Name Num Instances Altitude Frame------------------------------ ------------- ------------ -----bindflt 1 409800 0
WdFilter 8 328010 0
storqosflt 0 244000 0
wcifs 1 189900 0
CldFlt 1 180451 0
FileCrypt 0 141100 0
luafv 1 135000 0
npsvctrig 1 46000 0
Wof 6 40700 0
FileInfo 8 40500 0

steve108 · 17 Oct 2020

Hello @suedely,

Check your Windows Update history.

I just saw this a little while ago. I wonder if uninstalling these updates is worth a try unless you know something else that changed which might be related to new BSODs like new game/software, etc.
https://www.windowslatest.com/2020/1...update-issues/

Learning how to make backups before the monthly updates is a good thing to know these days:
Backup and Restore with Macrium Reflect

- - - Updated - - -

Also the BSOD section is a better place for posting BSOD related issues: https://www.tenforums.com/bsod-crashes-debugging/

- - - Updated - - -
@suedely, Posting in the BSOD section requires collecting certain data first, so check that out, post the required data/files here, then @Brink can move the thread over later when you inform him.

suedely · 17 Oct 2020

Here is the attached windows collection zip logs.

zbook · 18 Oct 2020

1) Run: Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

2) Run: DiskParInfo.bat - Click here to go to the BSOD batch repository to download and run this batch file.

3) Run: GetMemoryConfiguration.bat - Click here to go to the BSOD batch repository to download and run this batch file.

4) Upgrade the BIOS: 1.11 > 1.12.1
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=fpmrx&oscode=wt64a&productcode=inspiron-15-5566-laptop

5) Replace:
a) Qualcomm QCA9565 802.11b/g/n Wireless Adapter

https://answers.microsoft.com/en-us/...0-8d22254aa1c1

b) Intel chipset drivers

6) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

7) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

8) Run Memtest86 version 8.4 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.

MemTest86 - Official Site of the x86 Memory Testing Tool

Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)

Memtest86 has a feature to produce a text report.
Please post this in addition to the images.

Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums

Code:

10/17/2020 7:38 AM	Windows Error Reporting	Fault bucket 0x133_DPC_athw10x!OS_SET_TIMER, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 821e0e21-29b2-4fe0-a96e-7683622bbf0a

Problem signature:
P1: 133
P2: 0
P3: 501
P4: 500
P5: fffff80213efb320
P6: 10_0_19041
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\101720-27312-01.dmp
\\?\C:\WINDOWS\TEMP\WER-49031-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E4.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8F5.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER971.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER981.tmp.txt
\\?\C:\Windows\Temp\WER4E7A.tmp.WERDataCollectionStatus.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_17a915caad36db9bddc9de7415f45311caecc_00000000_cab_d226f2d9-7734-4a13-9106-88d17a3d4aaf

Analysis symbol: 
Rechecking for solution: 0
Report Id: 463c407f-32df-4947-a108-1642be99ebeb
Report Status: 268435456
Hashed bucket: 
Cab Guid: 0

Code:

athr	Qualcomm Extensible Wireless LAN device driver	c:\windows\system32\drivers\athw10x.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes

Code:

Name	[00000001] Qualcomm QCA9565 802.11b/g/n Wireless AdapterAdapter Type	Ethernet 802.3Product Type	Qualcomm QCA9565 802.11b/g/n Wireless AdapterInstalled	YesPNP Device ID	PCI\VEN_168C&DEV_0036&SUBSYS_020E1028&REV_01\4&37CD44DB&0&00E0Last Reset	10/17/2020 8:09 PMIndex	1Service Name	athrIP Address	10.0.1.52, fe80::ad47:4b0a:8faa:1560IP Subnet	255.255.252.0, 64Default IP Gateway	10.0.0.1DHCP Enabled	YesDHCP Server	10.0.0.1DHCP Lease Expires	10/18/2020 8:09 PMDHCP Lease Obtained	10/17/2020 8:09 PMMAC Address	‪28:56:5A:10:CB:95‬Memory Address	0xD1180000-0xD11FFFFFIRQ Channel	IRQ 4294967288Driver	C:\WINDOWS\SYSTEM32\DRIVERS\ATHW10X.SYS (10.0.3.462, 4.12 MB (4,322,552 bytes), 10/13/2020 2:11 PM)

Code:

10/10/2020 7:51 AM	Windows Error Reporting	Fault bucket 0x133_DPC_athw10x!OS_SET_TIMER, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: a5f0c098-1c03-46de-be55-136c3ba93287

Problem signature:
P1: 133
P2: 0
P3: 501
P4: 500
P5: fffff803088fa320
P6: 10_0_19041
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\101020-23468-01.dmp
\\?\C:\WINDOWS\TEMP\WER-74015-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCEE4.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCF62.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD04B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD06B.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_14309f3e81ee7fe2da6fe9179b43f7be7706f56_00000000_cab_80617cb8-8b76-4764-8a64-3910ae5b3cf9

Analysis symbol: 
Rechecking for solution: 0
Report Id: 182c6c5b-e32e-40c1-ae4f-40eb2f1e8524
Report Status: 268435460
Hashed bucket: 
Cab Guid: 0

Code:

10/16/2020 11:44 AM	Windows Error Reporting	Fault bucket 0x139_3_CORRUPT_LIST_ENTRY_athw10x!MpLedThreadRoutine, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 632e7669-3ed1-4ceb-8166-db65678e6735

Problem signature:
P1: 139
P2: 3
P3: ffff890308037510
P4: ffff890308037468
P5: 0
P6: 10_0_19041
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\101620-30390-01.dmp
\\?\C:\WINDOWS\TEMP\WER-63484-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB26.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB37.tmp.txt
\\?\C:\Windows\Temp\WER5BB8.tmp.WERDataCollectionStatus.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_139_be953a1d1689a15fe86c63c98c9dcdb242f56a_00000000_cab_353f4175-52c1-4eed-8d8b-b53b8fb9a18b

Analysis symbol: 
Rechecking for solution: 0
Report Id: 445c3239-6a10-4e38-9743-34d9ea0b29e5
Report Status: 268435456
Hashed bucket: 
Cab Guid: 0

Code:

10/16/2020 7:35 AM	Windows Error Reporting	Fault bucket AV_athw10x!MpLedThreadRoutine, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 154b5823-2739-4050-88b4-15422d047b00

Problem signature:
P1: a
P2: 193
P3: 2
P4: 0
P5: fffff806582c50a7
P6: 10_0_19041
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\101620-31781-01.dmp
\\?\C:\WINDOWS\TEMP\WER-84203-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREE24.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREE53.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREF7B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREF9C.tmp.txt
\\?\C:\Windows\Temp\WER2C47.tmp.WERDataCollectionStatus.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_f163c5ae2f6b0725a4d16fc8c675799057a815_00000000_cab_2e1d015d-87b0-4412-9461-016ea51f3410

Analysis symbol: 
Rechecking for solution: 0
Report Id: 6766d1ff-3893-4b25-814a-ffb5cbad1fb8
Report Status: 268435456
Hashed bucket: 
Cab Guid: 0

Code:

Name	Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller
Manufacturer	Intel Corporation
Status	OK
PNP Device ID	PCI\VEN_8086&DEV_9D03&SUBSYS_07DE1028&REV_21\3&11583659&0&B8
Memory Address	0xD1228000-0xD1229FFF
Memory Address	0xD122C000-0xD122C0FF
I/O Port	0x0000F090-0x0000F097
I/O Port	0x0000F080-0x0000F083
I/O Port	0x0000F060-0x0000F07F
Memory Address	0xD122B000-0xD122B7FF
IRQ Channel	IRQ 4294967292
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\IASTORAC.SYS (16.8.3.1003, 1.05 MB (1,096,192 bytes), 8/12/2019 7:46 AM)

Code:

iastorac	Intel(R) Chipset SATA/PCIe RST Premium Controller	c:\windows\system32\drivers\iastorac.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes

Code:

athw10x.sys  Mon Apr 22 01:35:39 2019 (5CBD60BB)

Code:

iaStorAC.sys Mon Jul 15 03:21:32 2019 (5D2C378C)

suedely · 21 Oct 2020

Here is most of the data that you requested. I have already run a memory test app from hirens boot disk and it came clean with no errors.

I can't find the chipset driver/device to remove from device manager.

zbook · 21 Oct 2020

Did you run: Tuneup.bat

If not, please run again.

The results appear to be from running Tuneup1.bat

Download and install chipset drivers displayed on the computer or motherboard manufacturer's website.
(Often they do not need to be removed first but have the option to remove during the install)

When available update the progress with HD tune full error scan, and Sea Tools for Windows long generic test.

Approximately when were each of the RAM modules installed?
Please run Memtest86 overnight > two tests of 4 passes each.

suedely · 23 Oct 2020

Here is the tuneup bat output! I'm also updating the following drivers:
Intel-Serial-IO-Driver_RXDJM_WIN_30.100.1725.1_A05
Realtek-Memory-Card-Reader-Driver_66CVW_WIN_10.0.18362.31252_A03_02
Intel-Management-Engine-Interface-Driver_5RMDW_WIN_2014.14.0.1540_A04
Intel-Chipset-Device-Software_9NNTR_WIN_10.1.18019.8144_A08_03

- - - Updated - - -

Running memtest86 now!

- - - Updated - - -

1st memtest86 pass of memory was fine!

- - - Updated - - -

HD Tune Pro: WDC WD10JPVX-75JC3T0 Error ScanScanned data : 999 gBDamaged Blocks : 0.0 %Elapsed Time : 3:18:111 Error at 126021 MB (LBA 258092736)

Attachment 303152

- - - Updated - - -

What am I supposed to discern from this HD error?

Attachment 303160

zbook · 23 Oct 2020

The drive failed the Sea Tools long generic test and the drive displayed a bad block.

Please backup important data and replace the drive.

Crucial System Scanner

suedely · 29 Oct 2020

MEMORY_new1.DMP - Google Drive

This isn't a full dump, but the next one will be. This is the last straw with this laptop, before I toss in the towel. But I wanted to say I really appreciate this forum and y'alls help.

- - - Updated - - -

So I removed the network device completely from device manager. Rebooted and then also disabled the bluetooth device to see if that helped. The NIC now shows up as DELL Wireless instead of Qualcom.

- - - Updated - - -

Here is the full memory dump: MEMORY_newFULL.DMP - Google Drive

I've now disabled the NIC and bluetooth and it still BSOD'd.

So just for kicks, I removed the 2 GB DIMM from the system and moved the 4 GB DIMM to slot A. Waiting to see if it BSODs again.

zbook · 29 Oct 2020

For any BSOD run the V2 log collector to collect new log files.

Do not upload memory dumps > 1.5 GB

Code:

MEMORY_newFULL.DMP (5.8G)

Windows 10 - 5 different BSODs in 3 days

Windows 10 - 5 different BSODs in 3 days

BSOD post based on the log collector as requested by tenforums

Replaced HD (with SSD) reinstalled Windows from scratch - more BSODs