PC freezing for ~2 minutes, then restarts. happening often

Since moving with my computer to a new apartment (unsure if related but including all the details), it's been doing this strange thing where it freezes up, the cursor disappears, and after a minute or two it shuts off and restarts. There is no BSOD, but it's creating a memory dump and kernel power error which seems the same to me. (If there's somewhere more appropriate to post this, please let me know.) The place I am now is hotter, so maybe that could be related, but the temps all look normal (55c max) in HWMonitor. I built this PC to run games, but haven't played much and it hasn't happened while a game is running. It usually does it when I'm not doing much actually. Anyway, hope someone could help me get my computer to not crash again before my online classes start in a bit. Thanks!

Windows 10 64bit version 2004


- - - Updated - - -

Btw I'm fully aware I'm running a slightly older NVIDIA driver since the latest is incompatible with a game I play. (I don't think this is the issue since I was running it for ~3 weeks prior just fine.) I just went ahead and used DDU to completely uninstall in safe mode and installed the latest driver. I also uninstalled the latest updates (besides the security update since uninstall isn't an option for it) that installed on 8/11, the day after I moved. Going to keep using my computer like normal and see if it happens again. 🤞

idgat said:

Possible bumped during move? Disconnect/reconnect cables. Remove and re-seat memory modules.

(Don't attach zip files - most contributors to the forum won't download/open zip files from unknown sources)

Sorry I just tried to follow instructions

If it happens again I'll definitely open up the case and inspect but hoping the recent Windows updates I uninstalled have something to do with it.

Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)



The logs displayed recent BSOD.


Search for C:\Windows\memory.dmp > save to downloads folder > post a share link into the thread using one drive, drop box, or google drive

Code:

LastWriteTime        Size (MB) FullName             
-------------        --------- --------             
8/15/2020 8:00:50 PM    933.46 C:\WINDOWS\MEMORY.DMP

Please perform the following steps:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Make sure that there is no over clocking while troubleshooting

14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

15) download and install: Windows Performance Toolkit (WPR) Windows Performance Recorder
https://docs.microsoft.com/en-us/win...ed/adk-install
https://go.microsoft.com/fwlink/p/?LinkId=526740
https://developer.microsoft.com/en-U...indows-10-sdk/

16) Reboot

17) Open administrative command prompt and copy and paste then click enter

SET PATH=%PATH%;C:\Program Files (x86)\Windows Kits\10\Windows Performance Toolkit\

then copy and paste and click enter:

xperf -on DiagEasy

After a day or more, preferably after any performance issues, copy and paste and click enter:

xperf -d "%userprofile%\Desktop\trace.etl"

Post a share link into the thread for trace.etl using one drive, drop box, or google drive.


16) Read these links on Windows driver verifier:

a) learn how to use the Windows Recovery Environment (RE) commands: reset and bootmode to turn off the tool

b) do Not use the tool until it is communicated in the thread


Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983

Code:

8/15/2020 5:35 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff8032befa320
P5: 0
P6: 10_0_19041
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\081520-6000-01.dmp
\\?\C:\WINDOWS\TEMP\WER-17843-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER598B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER599C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59AB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A58.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_ebd43da8f4d382b18cf86f53b7972b37b19c791_00000000_cab_5350424b-557d-498a-91d5-00801c2d2f1f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 091781a4-eee3-4615-a030-cf9433650377
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
8/15/2020 5:35 PM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff8032befa320
P5: 0
P6: 10_0_19041
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\081520-6000-01.dmp
\\?\C:\WINDOWS\TEMP\WER-17843-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER598B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER599C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59AB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A58.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_ebd43da8f4d382b18cf86f53b7972b37b19c791_00000000_5350424b-557d-498a-91d5-00801c2d2f1f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 091781a4-eee3-4615-a030-cf9433650377
Report Status: 4
Hashed bucket: 
Cab Guid: 0
8/16/2020 3:01 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff8056a4fa320
P5: 0
P6: 10_0_19041
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\081520-5187-01.dmp
\\?\C:\WINDOWS\TEMP\WER-20046-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER618A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61AB.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61AA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62B4.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_84e8bda1687420201eb55d3c23b9ed9bbf2f63c_00000000_cab_976813d2-3361-4e1e-a4f6-d1e9dd75e168

Analysis symbol: 
Rechecking for solution: 0
Report Id: 168ffbf3-1ede-4538-ae22-bfcc6f795978
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
8/16/2020 3:01 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff8056a4fa320
P5: 0
P6: 10_0_19041
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\081520-5187-01.dmp
\\?\C:\WINDOWS\TEMP\WER-20046-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER618A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61AB.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61AA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62B4.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_84e8bda1687420201eb55d3c23b9ed9bbf2f63c_00000000_976813d2-3361-4e1e-a4f6-d1e9dd75e168

Analysis symbol: 
Rechecking for solution: 0
Report Id: 168ffbf3-1ede-4538-ae22-bfcc6f795978
Report Status: 4
Hashed bucket: 
Cab Guid: 0

dalchina said:

I guess you've seen this- is it applicable? You're running 204:
https://docs.microsoft.com/en-us/win...004#418msgdesc

Huh, my oldest update that's shown is from 7/30 and I don't see KB4568831 so I guess the patch never installed? That does seem applicable and makes sense why updating to the latest driver seems to have fixed it. But I'll give it a few more days to make sure.

- - - Updated - - -

I actually don't understand why it's working but I've had my computer on for the whole day and no problems. Upon reading that link again it says driver version 358.00 and below but the older drive I had was only from May, 446.14.

Well I think it's safe to say it's fixed. Reinstalled the updates I uninstalled when I started the thread and updated to the newer version of the NVIDIA driver. Must be a similar problem causing BSOD in those updates from 7/30 - 8/11 with slightly older drivers.