BSOD - SECURE_KERNEL_ERROR on new Lenovo Legion 5

Hi,
I have a new (2 weeks old) Lenovo Legion 5 that just blue screened. I'm running Windows 10 x64, v2004 (Build 19041.388). Here is a link to the requested log files: Dropbox - JBP-LAPTOP-2020-(2020-08-05_18-13-18).zip - Simplify your life

The BSOD occurred as I tried to restart my computer. I was having trouble scanning a doc with an HP 8710 OfficeJet (it said there was a communication error with the computer), so I removed the printer and was attempting to restart the computer so I could reinstall the printer. As soon as I clicked Restart, the BSOD occurred. Not sure if it's related to the printer or not. I think it was my first attempt to use the printer/scanner on this computer.

Please let me know if you have any questions or if there's any additional information you need from me. Any help would be appreciated.

Thanks,
Jon B

Download and install: Everything
voidtools

Launch the application and search for:
LiveKernelReports\UcmUcsiCx.sys-20200802-0105.dmp
C:\WINDOWS\MEMORY.DMP

Post separate share links for each.

As Ztruker commented contact Lenovo for Return Merchandise Authhorization (RMA).

Code:

LastWriteTime       Size (MB) FullName                                                    
-------------       --------- --------                                                    
8/2/2020 1:05:25 AM    730.79 C:\WINDOWS\LiveKernelReports\UcmUcsiCx.sys-20200802-0105.dmp

Code:

LastWriteTime       Size (MB) FullName             
-------------       --------- --------             
8/5/2020 5:46:12 PM   1700.27 C:\WINDOWS\MEMORY.DMP

Thank you both for responding so quickly. Here are links to the files requested by zbook:
Dropbox - UcmUcsiCx.sys-20200802-0105.zip - Simplify your life
Dropbox - MEMORY.zip - Simplify your life

I have a couple of questions about your response, ztruker:
- It looks like the errors are on "harddisk2" - does that correspond to the disk numbering in Disk Management? The system drives are numbered disk 0 (C: / SSD) and disk 1 (D: / standard HDD), and disk 2 is a removable HDD, which I think (but am not 100% certain) was plugged in at the time of the BSOD. If so, that suggests the problem is with the removable drive, not the laptop itself. Is that right?
- Does the error message mean there are errors with the hard drive itself or the controller (I don't know enough to know what that is - is it a device, a driver, or something else)?
- I ran CHKDSK on both the D: drive and the removable drive and it found no errors on either. Are there other diagnostic tools I can run to identify the specific problem? I feel like I should have more specific information if I'm going to ask Lenovo for an RMA.

JonB

Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US


Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
For each drive post images of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums



These tests can be ran overnight:
HD Tune full error scan
Sea Tools for Windows long generic test

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


13) Uninstall Malwarebytes using the applicable uninstall tool:
https://downloads.malwarebytes.com/file/mb_clean

Code:

Event[1833]:
  Log Name: System
  Source: Service Control Manager
  Date: 2020-08-05T17:46:18.0710000Z
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: JBP-LAPTOP-2020
  Description: 
A service was installed in the system.

Service Name:  MBAMFarflt
Service File Name:  system32\DRIVERS\farflt.sys
Service Type:  kernel mode driver
Service Start Type:  demand start
Service Account:  

Event[1834]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2020-08-05T17:46:18.6680000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JBP-LAPTOP-2020
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000018b (0x0000000000000050, 0xffff988041c28000, 0x0000000000000000, 0xffff90000a499920). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4eb133b2-4427-491c-8517-ae807d569806.

Thank you for the detailed instructions. I'm working on all the tests (including the external hard drive in question) and will post results when finished. Nothing of note so far.

- - - Updated - - -

I've run all the diagnostics on the two built in drives (C: = disk 0 / SSD & D: = disk 1/ HDD) as well as the external HDD (Y: = disk 2 / 4TB G-Drive), except that HD Tune is still running the error check on the G-Drive. I've also run the CMD prompt commands and uninstalled Malwarebytes. Unless HD Tune finds something on the G-Drive, all tests have passed. SFC, DISM and CHKDSK also did not find any errors. I also ran the built in Lenovo Diagnostics (just the quick tests so far), and all passed.

I've put all the results in this Dropbox folder: Dropbox - Diagnostics - Simplify your life
I hope that's okay; please let me know if you need me to actually paste everything into the thread, and I will do that. I will also share the HD Tune error checking results on the G-Drive when it finishes.

If I understand these results correctly, it suggests that the hardware is all fine, which means the BSOD was caused by something else (Malwarebytes?). Is that right? Also, if so, does that also mean that the controller errors that Ztruker spotted were unrelated? And does that mean there is a second problem to fix?

I appreciate your help, and look forward to hearing your thoughts.

JonB

Please run: https://downloads.malwarebytes.com/file/mb3_check