New
#1
System Service Exception
Windows 10 build 1909
I have had this BSOD on a kind of regular basis ever since Dell worked on my computer remotely to fix their Dell Support Assist app.
I don't know what I am doing wrong on this screenshot. I have rotated it but it won't stay that way. What it says is:
Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.
For more information about this issue and possible fixes, visit:
https://www.windows.com/stopcode. If you call a support person give them this info: Stop code: System_Service_Exception.
What failed? tcpip.sys
I want to add that it never completes the restart. When I get to the point where I have the big, white Dell logo on the black screen it just sits there, so when I reach that point I force a restart. It seems to be happening more frequently because it just happened two days ago and now again tonight.
I hesitate to have them work on it again. I hope someone here can offer me some help. Thank you.