ntoskrnl.exe+25ad71 HP Computer BSOD Windows 10 1909 Build 18363.836

I have had BSODs now every few minutes. I have updated BIOS and all drivers.

Can you help?

Thanks

Attachment 278832

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tctc1 said:

I have had BSODs now every few minutes. I have updated BIOS and all drivers.

Can you help?

Thanks

Attachment 278832

Adding a few things I have done:

1. HP tests all ok
2. Updated all drivers from device manager all ok
3. Updated for latest BIOS and graphics cards from HP/Intel
4. Created a place for dumps to go
5. Downloaded bluescreenview to show the error which is per the subject
6. I initially tried a undo from the latest updates, the crashes are happening every 10 minutes

tctc1 said:

I have had BSODs now every few minutes. I have updated BIOS and all drivers.

Can you help?

Thanks

Attachment 278832

Adding a few things I have done:

1. HP tests all ok
2. Updated all drivers from device manager all ok
3. Updated for latest BIOS and graphics cards from HP/Intel
4. Created a place for dumps to go
5. Downloaded bluescreenview to show the error which is per the subject
6. I initially tried a undo from the latest updates, the crashes are happening every 10 minutes
7. Before updating the graphics drivers, when the crash happened it was the same on both displays. Now when the crash happens I get the BSOD on one monitor, on the other the current display freezes. The computer wont restart and I have to force it to shutdown. (auto restart is still on)

Let me know what other info I can provide.

BIOS/UEFI version F.25 dates from November of 2019.
Please check the HP support website for your model for any available updates (yes, I know you checked earlier - but sometimes HP does strange things with their updates)

Please check to ensure that you have ALL available Windows Updates
Please run the HP Support Assistant software and let it update all available HP software (this won't necessarily update the BIOS/UEFI - so it's an additional step).

Open Hardware Monitor's driver dates from 2008. Please uninstall it immediately!

Duet Display software's drivers date from 2017. Please update the software. If no updates are available, please uninstall the software (temporarily - while we're troubleshooting).

NordVPN driver dates from 2018. Please check for updates and update it.

All 5 uploaded memory dumps are STOP 0x1E BSOD's and blame the kernel (core) of the OS.
If the kernel was actually to blame, you'd have many more problems other than the BSOD's
In most cases, this sort of thing is caused by a 3rd party driver interfering in the memory space that's assigned to the kernel.

So, to help figure this out, please run Driver Verifier according to these instructions: Enable and Disable Driver Verifier in Windows 10
If it crashes quickly (or you can cause it to crash), please let it crash at least 3 times (that'll give us more memory dumps to look at) - but we can work with only 1 if that's all that we have (so don't wait unnecessarily)

jdc1 said:

BIOS/UEFI version F.25 dates from November of 2019.
Please check the HP support website for your model for any available updates (yes, I know you checked earlier - but sometimes HP does strange things with their updates)

Please check to ensure that you have ALL available Windows Updates
Please run the HP Support Assistant software and let it update all available HP software (this won't necessarily update the BIOS/UEFI - so it's an additional step).

Open Hardware Monitor's driver dates from 2008. Please uninstall it immediately!

Duet Display software's drivers date from 2017. Please update the software. If no updates are available, please uninstall the software (temporarily - while we're troubleshooting).

NordVPN driver dates from 2018. Please check for updates and update it.

All 5 uploaded memory dumps are STOP 0x1E BSOD's and blame the kernel (core) of the OS.
If the kernel was actually to blame, you'd have many more problems other than the BSOD's
In most cases, this sort of thing is caused by a 3rd party driver interfering in the memory space that's assigned to the kernel.

So, to help figure this out, please run Driver Verifier according to these instructions: Enable and Disable Driver Verifier in Windows 10
If it crashes quickly (or you can cause it to crash), please let it crash at least 3 times (that'll give us more memory dumps to look at) - but we can work with only 1 if that's all that we have (so don't wait unnecessarily)

Thank you very much for this. I switched it off yesterday and came back to it to try and fix it this morning. For the whole day so far I haven't had a crash. It was happening every 10 minutes previously.

Should I still do the things you suggested above, or leave it be?

P.S. The only file that was called openhardwaremonitor was in the HPCommRecover folder - "HP Connection Optimizer is a background service which monitors the status of Ethernet, WiFi and Broadband devices." Should I try and remove this?

Update BIOS - https://support.hp.com/gb-en/drivers...eries/23302709
Update Intel chipset driver - Intel Chipset Device Software Version 10.1.18295.8201 WHQL

"If it's not broken, don't fix it."
If the problems come back, then we can start with the steps that I asked you to do.

In searching through your reports for the info on OpenHardware... I also found the WinRing libraries - which are also known to cause BSOD's in some systems. They were in associated with either HP Analytics, HP Touchpoint Analytics, or the HP Touchpoint Analytics Service.

- Check to see if you have the HP Touchpoint Analytics and the HP Connection Optimizer in your Settings...Apps...Apps and Features (don't uninstall them, just let us know if you do.)
- check to see if you can download the HP Touchpoint Analytics and the HP Connection Optimizer for your system from the HP Support site for your system (no need to actually download it just yet)
- The point of doing this is that some services will be loaded early in the boot process - and then will be disabled later on. This leaves parts of the program in memory and it can still cause problems. I'm asking you to look so we can (if needed) uninstall those 2 programs (to see if they're to blame for the BSOD's) - yet still be able to get them back on your computer if they're not (or if an update will fix them).

Then try:
- setting a System Restore point
- disable the HP Touchpoint Analytics service and HP Connection Optimizer service (in services.msc)
- reboot and see if that stops the BSOD's.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Make sure that there is no over clocking while troubleshooting

14) Uninstall Driver Easy 5.6.14 and any drivers installed by this softwre

15) Download and install HP Support Assistant

16) Run the software > update any drivers / BIOS as needed

17) Download and install HP UEFI hardware diagnostics version 7.6:
https://www8.hp.com/us/en/campaigns/.../pc-diags.html

18) Power on the computer and repetitively click F2

19) Run the HP UEFI hardware diagnostics overnight > system > extensive > loop until error > the next day if it has made two or more loops > click esc > run component tests as needed > take pictures with a camera or smartphone camera > post images into the thread

Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums

Code:

Event[3264]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2020-05-06T17:50:22.574
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-AHQMCBF
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x3:0x0:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_10EC&DEV_B822&SUBSYS_831B103C&REV_00
Secondary Device Name:

Thanks all. Sat down to work this morning and it crashed after being fine all day saturday and being on througout sunday. I’ll work on the suggestions above and update when I have more information.


—-now it wont start at all past the bsod?

For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

it now only boots to the BSOD, third try it let me get to the log in screen then straight to bsod - what “see advanced repair options” should i choose? I dont want to lose any logs if I refresh?

Boot into safe mode:

Boot into Safe Mode on Windows 10