Windows 10: BSOD BAD_POOL_HEADER Windows 10 Error Multiple times

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  1.    12 Aug 2015 #1

    BSOD BAD_POOL_HEADER Windows 10 Error Multiple times


    I am using Dell 14R laptop, upgraded from windows 7 home premium 64bit to Windows 10 64bit
    I had done a hard reset and installed all software again from start.
    Every thing was nice but one day my laptop showed BSOD with BAD_POOL_HEADER error.
    I think it is related with my usb DATA card (BSNL evdo ue 100 prithvi)
    Now when I start laptop either one of the two happens.


    (1) Blue screen boot menu (where I can select any other OS if I installed).It looks really nice and I think this is introduced in win 10.I have never seen this type of menu in windows 7)
    If this happens and when I select to boot in windows 10, it just boot within 7 sec (very Fast for me)
    Now when I connect my usb DATA card , it shows a new drive in "This PC", and then I can install software for my DATA card.
    Actually the software is already installed in laptop but it shows I have to install it again everytime I reboot my Laptop.I think some driver related issue.
    Now when I uninstall the software of DATA card (so that I can install it again), in the half way of uninstallation process , my laptop shows BSOD with BAD_POOL_HEADER error.
    This whole thing (which start from Blue screen boot menu to BSOD with BAD_POOL_HEADER error)
    happened more than 5 times and I think it will continue till it resolved.
    Note:- In win 7 , data card works fine, this problem starts in win 10


    (2) Black screen boot menu (where I can select any other OS if I installed).If this happens then it takes nearly 1-2 min to boot and does not show BSOD.I do not need to install or uninstall the software of DATA card. I just connect data card and is automatically installs drivers everytime I connect.
    I really like windows 10 and dont want to go back to win 7. Please help
    Also If you know, please tell me how can I install drivers of my Data card permanently in windows 10.


    I tried some options like
    1. Disconnected USB data card before I uninstall the Data card software , but still shows BSOD while uninstallation
    2. Disconnected any other things to USB like Laptop external fan plug , Logitech Keyboard and Mouse bluetooth adapter before uninstall , Still showed BSOD while uninstallation.

    NOTE:- BSOD occurs when "Fast Startup" is enabled (Power Setting->Choose what power button do->Turn on Fast startup)
    I Disabled it and since then no BSOD and also drivers installs automatically.
    But takes 1-3 minutes to start windows.

    How can I get both Fast Startup of windows 10 and No BSOD BAD_POOL_HEADER

    Suggestion for dm_log_collector.exe software:- Default desktop folder in this software is C:/User/XYZ/Desktop
    But Sometimes user change default desktop location to something like D:/Desktop in windows. So software should automatically detect the default desktop location.
      My System SpecsSystem Spec

  2.    12 Aug 2015 #2

    Ok i was getting the same Bluescreen but fast boot was not a problem for me. I have it on. I found Lots of ways to solve this error but i knew Restore point would work so i tried it first and thankfully i had made a restore point. Do you have Restore point ? then use it or else check this Fix "Bad_Pool_Header" Error in Windows 7/8/8.1 | Fix Errors there are many other ways to fix this problem.

    -RF
      My System SpecsSystem Spec

  3.    14 Aug 2015 #3

    Windows10users said: View Post
    Ok i was getting the same Bluescreen but fast boot was not a problem for me. I have it on. I found Lots of ways to solve this error but i knew Restore point would work so i tried it first and thankfully i had made a restore point. Do you have Restore point ? then use it or else check this Fix "Bad_Pool_Header" Error in Windows 7/8/8.1 | Fix Errors there are many other ways to fix this problem.

    -RF
    Not worked
      My System SpecsSystem Spec

  4.    21 Aug 2015 #4

    Aabhi021290 said: View Post
    Not worked
    What did you tried doing to solve the issue? Please let us know more in detail.

    I am assuming you do not have Restore point already created right ?
      My System SpecsSystem Spec

  5.    21 Aug 2015 #5

    Windows10users said: View Post
    What did you tried doing to solve the issue? Please let us know more in detail.

    I am assuming you do not have Restore point already created right ?
    https://answers.microsoft.com/en-us/...5713b26&auth=1
      My System SpecsSystem Spec

  6.    21 Aug 2015 #6

    I see, so Unticking Fast Boot helped you for Windows 10.

    I wonder any other sure sort solution for Windows 7/8/8.1 users.
      My System SpecsSystem Spec

  7. axe0's Avatar
    Posts : 11,191
    Windows 10 Pro
       23 Aug 2015 #7

    Hi Aabhi021290,

    I'm sorry for the delay, I've just started with helping on this forum.
    Do you still require help regarding the crashes?
      My System SpecsSystem Spec

  8.    24 Aug 2015 #8

    axe0 said: View Post
    Hi Aabhi021290,

    I'm sorry for the delay, I've just started with helping on this forum.
    Do you still require help regarding the crashes?
    Yes _ Please help axe0. I hope you had read the whole thing posted in the start and in https://answers.microsoft.com/en-us/...5713b26&auth=1
    Currently my laptop is working fine with "fast startup disabled".But there is a problem which I like to discuss.
    Whenever I restart/ start my laptop , I find that my data card not detected , even if it is connected to usb port .I checked with other PC on windows 8.1 , it is working fine.No hardware issue.Now I uninstall datacard software and reinstall it. I works good but the same problem comes again on restart.I think it is related to its drivers. Also every time I connect datacard, drivers installs automatically with Different COM numbers.If drivers do not installs automatically then I have to uninstall and reinstall the software.
    Also How can I keep "Fast startup on" as well as My data card running with No BSOD ?
    Thank you for you time
      My System SpecsSystem Spec

  9. axe0's Avatar
    Posts : 11,191
    Windows 10 Pro
       24 Aug 2015 #9

    A quick question, I can't find your answer but could be I have not seen it yet.
    Have you tried to uninstall datacard software and enable fast startup and then start your pc? If so, what was the result?

    Note, uninstall the datacard software and reboot before you enable fast startup to avoid the bluescreen.
    For extra information, I'm suspecting that Datacard might not be 100% working with windows 10.
      My System SpecsSystem Spec

  10.    26 Aug 2015 #10

    axe0 said: View Post
    A quick question, I can't find your answer but could be I have not seen it yet.
    Have you tried to uninstall datacard software and enable fast startup and then start your pc? If so, what was the result?

    Note, uninstall the datacard software and reboot before you enable fast startup to avoid the bluescreen.
    For extra information, I'm suspecting that Datacard might not be 100% working with windows 10.
    I uninstalled datacard software and then enable fast startup and then I start my laptop.
    Now I connected the datacard and installed the software.Data card works good.I can connect to internet now.
    But when I restarted my computer, it does not detect and now it ask to install the software again (But the software is installed already). When I double click on software exe to install, nothing happens. (also tried to run as admin). So Only thing I can do now is to uninstall the software and reinstall it.
    So I go to "Uninstall or change a program " and uninstall the Data card software. In the middle of uninstallation BSOD occurs ( I tried uninstallation when data card is connected with laptop and when data card is not connected, both time BSOD)

    Now the whole thing I explained above happens when "Fast startup is enabled"

    Now I will tell you what happens when "Fast startup is not enabled"
    I start my laptop, (it takes 2-3 min since fast startup is not enabled), Now I connect my data card , I does not detected by my laptop and ask to install software (By "not detected" I mean its software does not detect it )
    I double click (run as admin) on software and nothing happens . So I uninstall the software to reinstall it again. But now No BSOD occurs while uninstallation and I can now install the software and my datacards works fine till next reboot.

    axe0 said: View Post
    A quick question, I can't find your answer but could be I have not seen it yet.
    If you are talking about my answer on https://answers.microsoft.com/en-us/...5713b26&auth=1
    Actually I am the one who posted the question and this link is the whole conversation between one MVP and me.
      My System SpecsSystem Spec


 
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