Please perform the following steps:
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
13) Make sure that there is no over clocking while troubleshooting
14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
15) Uninstall or uninstall and reinstall: isodrv64.sys
https://answers.microsoft.com/en-us/...0-8d22254aa1c1
Code:
isodrive ISO DVD/CD-ROM Device Driver \??\c:\program files (x86)\ultraiso\drivers\isodrv64.sys File System Driver Yes System Running OK Ignore No Yes
Code:
ISODrv64.sys ISO CD-ROM Device Driver - ISODrive http://www.ezbsystems.com/download.htm
16) Uninstall Norton/Symantec using the applicable uninstall tool:
Download and run the Norton Remove and Reinstall tool
Download the CleanWipe removal tool to uninstall Endpoint Protection
Code:
bhdrvx64 BHDrvx64 \??\c:\program files\norton security\nortondata\22.17.3.50\definitions\bashdefs\20200330.001\bhdrvx64.sys Kernel Driver Yes Disabled Running OK Normal No No
Code:
srtspx Symantec Real Time Storage Protection (PEL) x64 c:\windows\system32\drivers\ngcx64\1614010.045\srtspx64.sys Kernel Driver Yes Disabled Running OK Normal No Yes
17) Make sure Microsoft defender is on
18) Norton Symantec can be reinstalled one week after the last BSOD or you can continue using Microsoft defender
19) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
20) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
21) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
22) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
23) These steps can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /r /v
Code:
02/04/2020 14:18 Windows Error Reporting Fault bucket 0xc4_2000_ISODrv64!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: c7b5c228-de61-415a-9f3b-541d24b7f019
Problem signature:
P1: c4
P2: 2000
P3: fffff8042d5fac27
P4: 0
P5: 444f5349
P6: 10_0_18363
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\040220-44375-01.dmp
\\?\C:\WINDOWS\TEMP\WER-45968-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5C20.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5C6F.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5DF5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E53.tmp.txt
\\?\C:\Windows\Temp\WER47D9.tmp.WERDataCollectionStatus.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_20984a4bf1effef3745158a5e4f6a0c439114d_00000000_cab_af17b341-7096-45d7-a57b-e47c6373dc8c
Analysis symbol:
Rechecking for solution: 0
Report Id: e4e92397-9915-4d4e-a2f9-1d251b2fc880
Report Status: 2147483648
Hashed bucket:
Cab Guid: 0
Code:
02/04/2020 05:44 Windows Error Reporting Fault bucket AV_BHDrvx64!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 1f267d90-efb5-4101-b48b-8c68f4cf1380
Problem signature:
P1: a
P2: 48
P3: 2
P4: 0
P5: fffff805284458c5
P6: 10_0_18363
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\040220-39984-01.dmp
\\?\C:\WINDOWS\TEMP\WER-60906-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D93.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2DC3.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E6D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E9D.tmp.txt
\\?\C:\Windows\Temp\WER5F71.tmp.WERDataCollectionStatus.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_63cc93cf9aececd2e6bc6c99c1d671320d91f83_00000000_cab_ff6db10e-e2ba-4dab-a09e-68e1e2f3e343
Analysis symbol:
Rechecking for solution: 0
Report Id: cbdbed94-8d2c-4ff9-959c-12d5306878d6
Report Status: 268435456
Hashed bucket:
Cab Guid: 0
Code:
ISODrv64.sys Wed Nov 20 19:22:28 2013 (528D6054)
Code:
SRTSPX64.SYS Mon Dec 30 22:26:28 2019 (5E0ACDF4)
Code:
BHDrvx64.sys Thu Sep 26 03:19:52 2019 (5D8C74A8)