I was doing something and Got the Blue Screen


  1. Hoolm
    Posts : 425
    OS 10 64
       New #1

    I was doing something and Got the Blue Screen


    Code:
    <font face="Segoe UI, Arial" size="4"><b><hr>Welcome to WhoCrashed  (HOME EDITION)  v 6.65</b><hr></b></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000">This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution. <br><br>Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows a lot of system crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice. <br><br>This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems. <br></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000">To obtain technical support visit <a href="https://www.resplendence.com/support" target="_blank">www.resplendence.com/support</a><br><br></font>
<font face="Segoe UI,  Arial" size="2" color="000000"><a href="https://www.resplendence.com/bin/rspupdate.dll/checkforupdate?product=WhoCrashed&ver=66530701&os=ntoskrnl.exe&osver=12dcb470ab6000&pdbname=ntkrnlmp.pdb&pdb7=616A94E33A4827B451B0E19C14C037921&halpdbname=hal.pdb&halpdb7=909D0D31D679D01468B73FD375B4D1201&edition=home" target="_blank">Click here to check if you have the latest version or if an update is available. </a><br><br></font>
<font face="Segoe UI,  Arial" size="2" color="000000">Just click the Analyze button for a comprehensible report ...<br><br><br></font>
<font face="Segoe UI, Arial" size="4"><b><hr>Home Edition Notice</b><hr></b></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000">This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network. <br></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000">Please note that this version of WhoCrashed is not licensed for use by professional support engineers.<br></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000"><a href="https://www.resplendence.com/whocrashed_pro" target="_blank">Click here for more information on the professional edition.</a><br><a href="https://www.resplendence.com/buynow" target="_blank">Click here to buy the the professional edition of WhoCrashed.</a><br></font><br>
<font face="Segoe UI, Arial" size="4"><b><hr>System Information (local)</b><hr></b></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000">Computer name: DESKTOP-23VALPD<br>Windows version: Windows 10 , 10.0, build: 18363<br>Windows dir: C:\Windows<br>Hardware: ASUSTeK COMPUTER INC., PRIME H270-PRO<br>CPU: GenuineIntel Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz Intel8664, level: 6<br>8 logical processors, active mask: 255<br>RAM: 17044033536 bytes (15.9GB)<br><br><br></font><br>
<font face="Segoe UI, Arial" size="4"><b><hr>Crash Dump Analysis</b><hr></b></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000">Crash dumps are enabled on your computer. <br></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000"><b>Crash dump directories:</b> </font><br>
<font face="Segoe UI,  Arial" size="2" color="000000">    C:\Windows</font><br>
<font face="Segoe UI,  Arial" size="2" color="000000">    C:\Windows\Minidump</font><br>
<font face="Segoe UI,  Arial" size="2" color="000000"></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000"><b>On Thu 1/2/2020 4:09:20 PM your computer crashed or a problem was reported</b><br>crash dump file: C:\Windows\MEMORY.DMP<br>This was probably caused by the following module: <font face="Segoe UI,  Arial" size="2" color="000000"><a href="http://www.google.com/search?q=storport.sys" target="_blank">storport.sys</a></font>  (storport!memset+0x9AB4) <br>Bugcheck code: 0xC2 (0x62, 0x0, 0x0, 0x0)<br>Error: <font face="Segoe UI,  Arial" size="2" color="000000"><a href="http://www.google.com/search?q=MSDN+bugcheck+BAD_POOL_CALLER" target="_blank">BAD_POOL_CALLER</a></font><br>file path: C:\Windows\system32\drivers\storport.sys<br>product: <font face="Segoe UI,  Arial" size="2" color="000000"><a href="http://www.google.com/search?q=Microsoft� Windows� Operating System" target="_blank">Microsoft� Windows� Operating System</a></font><br>company: <font face="Segoe UI,  Arial" size="2" color="000000"><a href="http://www.google.com/search?q=Microsoft Corporation" target="_blank">Microsoft Corporation</a></font><br>description: Microsoft Storage Port Driver<br>Bug check description: This indicates that the current thread is making a bad pool request. <br>This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. <br>The crash took place in a storage driver or controller driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.<br><br><br></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000"></font><br>
<font face="Segoe UI, Arial" size="4"><b><hr>Conclusion</b><hr></b></font><br>
<font face="Segoe UI,  Arial" size="2" color="000000">One crash dump has been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. <br><br><br>Read the topic <a href="https://www.resplendence.com/whocrashed_troubleshooting" target="_blank">general suggestions for troubleshooting system crashes</a> for more information. <br><br>Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. <br><br><br><br></font><br>
    ///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

    Welcome to WhoCrashed (HOME EDITION) v 6.65
    --------------------------------------------------------------------------------

    This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.

    Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows a lot of system crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

    This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

    To obtain technical support visit Resplendence Software - Customer Support Form

    Click here to check if you have the latest version or if an update is available.

    Just click the Analyze button for a comprehensible report ...



    --------------------------------------------------------------------------------
    Home Edition Notice
    --------------------------------------------------------------------------------

    This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.

    Please note that this version of WhoCrashed is not licensed for use by professional support engineers.

    Click here for more information on the professional edition.
    Click here to buy the the professional edition of WhoCrashed.


    --------------------------------------------------------------------------------
    System Information (local)
    --------------------------------------------------------------------------------

    Computer name: DESKTOP-23VALPD
    Windows version: Windows 10 , 10.0, build: 18363
    Windows dir: C:\Windows
    Hardware: ASUSTeK COMPUTER INC., PRIME H270-PRO
    CPU: GenuineIntel Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz Intel8664, level: 6
    8 logical processors, active mask: 255
    RAM: 17044033536 bytes (15.9GB)




    --------------------------------------------------------------------------------
    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dumps are enabled on your computer.

    Crash dump directories:
    C:\Windows
    C:\Windows\Minidump

    On Thu 1/2/2020 4:09:20 PM your computer crashed or a problem was reported
    crash dump file: C:\Windows\MEMORY.DMP
    This was probably caused by the following module: storport.sys (storport!memset+0x9AB4)
    Bugcheck code: 0xC2 (0x62, 0x0, 0x0, 0x0)
    Error: BAD_POOL_CALLER
    file path: C:\Windows\system32\drivers\storport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Microsoft Storage Port Driver
    Bug check description: This indicates that the current thread is making a bad pool request.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a storage driver or controller driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.
      My Computer
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  3. z3r010
    Posts : 10,741
    Windows 11 Workstation x64
       New #2

    Have a look at the huge message at the top of the page.
      My Computers
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  4. Hoolm
    Posts : 425
    OS 10 64
    Thread Starter
       New #3

    Where did the outcome file go ?

    - - - Updated - - -

    z3r010 said:
    Have a look at the huge message at the top of the page.
    Thank you

    Sorry
      My Computer
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  6. z3r010
    Posts : 10,741
    Windows 11 Workstation x64
       New #4

    No, that is not what you are supposed to do, read here and try again - BSOD - Posting Instructions
      My Computers
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  7. Hoolm
    Posts : 425
    OS 10 64
    Thread Starter
       New #5

    I think I got it now

    Please Look
      My Computer
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  8. z3r010
    Posts : 10,741
    Windows 11 Workstation x64
       New #6

    Nope, lots of files missing and I think you used the wrong log collector program.

    Read the instructions again carefully.
      My Computers
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  9. zbook
    Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       New #7

    1) There are two log collectors: V2 and DM
    2) Please run V2 and upload results for each BSOD.

    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /scanhealth
    6) dism /online /cleanup-image /restorehealth
    7) sfc /scannow
    8) chkdsk /scan
    9) wmic recoveros set autoreboot = false
    10) wmic recoveros set DebugInfoType = 7
    11) wmic RECOVEROS get DebugInfoType
    12) bcdedit /enum {badmemory}

    13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    14) Make sure that there is no over clocking while troubleshooting.

    15) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    16) Create a brand new restore point.
    Create System Restore Point in Windows 10

    17) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    18) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    19) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    20) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    Seagate US
    How to use SeaTools for Windows | Seagate Support US

    21) Turn off Windows fast startup:

    Turn On or Off Fast Startup in Windows 10

    22) Read these links on Window driver verifier (learn how to use the reset and bootmode commands) (do not use the tool until it is communicated in the thread)


    Enable or Disable Driver Updates in Windows Update in Windows 10
    Prevent Windows Update from Updating Specific Device Driver


    23) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer
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  10. Hoolm
    Posts : 425
    OS 10 64
    Thread Starter
       New #8

    @zbook Thank u Sir

    - - - Updated - - -

    Well That was ONE Hell of a SD LOL

    i had to reinstall fresh windows to get up on my feel again

    so maybe next time I will get all the info correct
    and hopfully dont have to reinstall windows
      My Computer
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  12. zbook
    Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       New #9

    Please perform step #15 as it will come in handy for:

    malware
    ransomware
    corruption of the operating system
    corruption of the registry
    corruption of the component store
    corruption of the drive file system
    failure to boot
    drive failure
    etc.

    You're welcome.

    Steps #19 and #20 are also useful and can be performed overnight.
      My Computer
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