Unexpected store exception

It just happened again, please help!

The crash dump you sent, however, indicates problems with the disk (wiring?):

Code:

ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

Check wires from disk, test disk with SeaTools (SeaTools for DOS - Hard Drive Diagnostic)

"A device which does not exist was specified." -> Can I Know if the problem is drive E or C?

Check wires from disk -> you mean the physical wires? E is USB, maybe something with that?

It took 2 days for the problem to happen again, so if I will check now with your tool, it might say everything is OK, no?

Also, I don't have a cd, is there another way or tool to run such/similar tool without the need of a cd?

Thanks

Code:

Adding 1 bad clusters to the Bad Clusters File.

Windows has made corrections to the file system.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) bcdedit /enum {badmemory}

10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

11) Make sure that there is no over clocking while troubleshooting.

12) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free
Backup and Restore with Macrium Reflect

13) Save the backup image to another disk drive or the cloud

14) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


15) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

16) Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

I started the tests but it's late here so I will continue tomorrow and post here the outcome.

Most likely this is HD related so why do I need to run so many unrelated tests?

Does the dump or other collected files report whether it is drive C or E?

I read elsewhere that it might be related to HD overheating. If this is the case, as long as the heating is fine, the tests won't show anything, would they? and when the heating is not fine, it will be too late as I will get BSOD.

I wonder why the error causes a BSOD instead of just popups an error...
Thanks

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1-10 (chkdsk of drive E you have in the original post, below is of drive c)

Microsoft Windows [Version 10.0.18363.476]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.476

[==========================100.0%==========================] The component store is repairable.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.476

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
1517312 file records processed.
File verification completed.
19065 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
67152 reparse records processed.
1920080 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
67152 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
201385 data files processed.
CHKDSK is verifying Usn Journal...
40266816 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

487268581 KB total disk space.
351857100 KB in 847163 files.
478212 KB in 201386 indexes.
0 KB in bad sectors.
1649413 KB in use by the system.
65536 KB occupied by the log file.
133283856 KB available on disk.

4096 bytes in each allocation unit.
121817145 total allocation units on disk.
33320964 allocation units available on disk.

C:\WINDOWS\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-K0H9K1I\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\DESKTOP-K0H9K1I\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.

C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier {badmemory}

C:\WINDOWS\system32>

These tests can be run overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test.

The tests have different algorithms.
One of the tests will display current and maximum temperatures.

Backup images are useful in case there is unexpected:

malware
ransomware
corruption of the registry
corruption of the operating system
failure to boot
drive failure
etc.

Hi

I still don't understand why it causes a BSOD and not a simple popup with the error. Also, does the dump say if the problem is drive C or drive E?

I run the tests and post the results as they come... If you see a problem along the way let me know.
I'm now waiting for the full error scan of Drive E to finish and I will post all the images of 14.

When there are BSOD dump files may be created.
We use Microsoft Windbg for debugging the dump files.
The debugging can find misbehaving software and hardware drivers and malfunctioning hardware.
When there is malfunctioning hardware tests are ran to test the hardware components.

So you are now testing each drive for SMART, error or surface scans, benchmarks, temperature, etc.

All drives need to be tested.

Some testing may need to be repeated.

Here are the images for point 14

Attachment 256356

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15

--------------- SeaTools for Windows v1.4.0.7 ---------------
Model Number: WDC WD5000AAKX-0
Serial Number: WD-WCC2E1PHXLZK
Firmware Revision: 1H19
Long Generic - Started 23/11/2019 14:35:37
Long Generic - Pass 23/11/2019 16:08:13

--------------- SeaTools for Windows v1.4.0.7 ---------------
Model: Elements 1023
Serial: WXU1EA0KCDF2
Firmware: 2005
Long Generic - Started 23/11/2019 14:35:38
Long Generic - FAIL 23/11/2019 17:17:31

I didn't find a way to see a more generic log of the failure.

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16

Attachment 256382Attachment 256383Attachment 256384Attachment 256385

Let me know if I forgot something