Multiple BSOD throughout the day -- The Return

zbook · 26 Oct 2019

Find an alternative computer to use.

See if you can run Memtest86+ version 5.01 for many passes.
It sometimes takes passes into the 20s to find malfunctioning RAM.

This would be additional confirmation of the Windows reporting data.

If there are errors then it confirms malfunctioning RAM.

If one RAM module is not soldered to the motherboard it can be removed.
And if it is the malfunctioning RAM then either replacement or using one RAM module produces a stable computer environment.

Please communicate with Samsung so you have information on the chasis/ RAM.

Ztruker · 26 Oct 2019

Well, this is your thread from last time. Multiple BSOD throughout the day; usually CRITICAL_PROCESS_DIED

You never posted back after I told you how to run SFC and DISM. That was in June so I'm guessing you ran those commands and had no more problems until now.

Did you run SFC and DISM again as you did last time?

danagal · 26 Oct 2019

zbook: I will communicate with Samsung to see if they can provide more help with this.

Ztruker: My apologies for not posting back afterwards. I did run those commands and had no problems for a while, which was great. I did not run SFC and DISM again, so I will try that for now.

Thank you so much again for your help so far.

Ztruker · 26 Oct 2019

I agree with Zbook that your problem is most likely tied to RAM but there is no decisive way to test for it. Pull half and run for awhile. If it BSODs, swap pulled and installed and test more.

danagal · 26 Oct 2019

Okay. I'll get back to you after locating the RAM that isn't soldered to the motherboard.

Ztruker · 27 Oct 2019

Oh crud. I forgot about that already. Old age (hopefully not dementia) is creeping up on me it seems.

If you can remove the add-on 8GB and test with the built-in 8GB that would be great. If problems occur, then what? Maybe time to contact Samsung and ask them how you replace defective RAM in your computer.

danagal · 07 Nov 2019

Dear all,

I finally got in touch with a Samsung technician in Korea (since this machine was purchased in Korea). They expressed that I should not try to remove the RAM by myself, but rather bring it in to them for further inspection -- this may be difficult in my case, since I am in the states.

On a brighter note, the system has not had a single BSOD in the past week...which is great! I believe that it will just have short bursts of instability for a few days and be normal for a while. Even then, I think my best option is to consider a new laptop, especially since Black Friday is around the corner.

I guess this issue is resolved to an extent? Please let me know if you have any further suggestions.

Again, thank you so much for your help.