Computer randomly crashes with no error log

Please be patient with me as this was my first build, and I have been experiencing problems for the past 5 months and am not able to figure it out on my own.

My computer will randomly crash, sometimes it will last a few hours, sometimes it will last 5 minutes. This is always after "video playback" either from Youtube or video games. Sometimes during playback, but mostly right after I close the application.

I have linked two different event id's, either of them is a lot of help--to me.
Event 161 - Volmgr - Dump file creation failed due to error during dump creation.
Event 41 - Kernal Power - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

When it crashes, the screen either goes completely white, blue, or green. Sometimes audio will playback through for a few seconds and then it freezes, other times the audio "stutters" and then freezes as well. Forcing me to hard reset it.

Attachment 239076

Event ID 41 is simply the system saying that the system shut down unexpectedly.
Event ID 161 is the system saying that it couldn't capture the dump file - it requires troubleshooting to figure out why.

What you describe sounds like a video issue - but it could either be hardware or software.
I'd suggest checking your video card temps.
Also, I'd suggest that you:
- download a fresh set of the latest video drivers for your video card
- uninstall the current video drivers
- install the freshly downloaded video drivers and see if that helps.

If the problems continue, please post the BSOD logs requested in this topic (even if you're not experiencing BSOD's): BSOD - Posting Instructions

I am currently downloading a fresh set of drivers for my video card. During so my computer crashed again. Had Youtube playing in the background.

After the crash I did find this event. The event does appear more than the crashes, but the time stamps do appear the same times as when the crashes happen as well.

Attachment 239165

Application Event errors generally don't cause System level errors (crashes/freezes/hangs).

But instead of just dismissing them out of hand, I'd like to have a look at your Event Viewer - Administrative log file (it's just a summary of all error events in Event Viewer):
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Did you monitor your video card temps? If so, what were they?

I have successfully removed the drivers and reinstalled them with a fresh set. Here is a copy of that file you asked for. Attachment 239171

OK, lot's of application errors - and they all seem to be related to your video card
AUEPMaster.exe
RadeonSettings.exe
AMDRSServ.exe

See if the new driver installation has stopped them.
While application errors usually don't generate system problems - system problems can also cause application errors.

- - - Updated - - -

Headed out for the night - will try to check tomorrow AM (US Eastern Time)

Please see posting instructions:

BSOD - Posting Instructions

I am still having the same issues. I gave my pc to a friend and he was unable to get it working correctly.

Here is the logs.

Also run the DM log collector and upload results into this thread.

The computer had a recent BSOD with bugcheck 9F.
However there were no dump files collected.


Uninstall Driver Booster 6 using the applicable uninstall tool:
COMPLETELY remove IOBit - IObit.Com Forums

The computer operating system is 17134 or 1803.
Were there upgrade failures or had you blocked upgrades?
Did you want to upgrade to 1903 or 1809?
https://support.microsoft.com/en-us/...cle-fact-sheet

In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


The RAM modules are mismatched.
When was each module installed?
Are the modules on the Qualified Vendor List (QVL)?

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) wmic recoveros set autoreboot = false
6) wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor
7) bcdedit /enum {badmemory}

8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


Open administrative powershell and copy and paste:

Code:

[Cmdletbinding()] 
Param( 
    [string]$Computername = "localhost" 
) 
cls 
$PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerName $Computername 
 
Write-Host "Memore Modules:" -ForegroundColor Green 
$PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer,PartNumber,Speed -AutoSize 
 
Write-Host "Total Memory:" -ForegroundColor Green 
Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB" 
 
$TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -ComputerName $Computername).MemoryDevices | Measure-Object -Sum).Sum 
Write-Host "`nTotal Memory Slots:" -ForegroundColor Green 
Write-Host $TotalSlots 
 
$UsedSlots = (($PysicalMemory) | Measure-Object).Count  
Write-Host "`nUsed Memory Slots:" -ForegroundColor Green 
Write-Host $UsedSlots 
 
If($UsedSlots -eq $TotalSlots) 
{ 
    Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow 
}

When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Okay I am currently completing your list. Below is the DM Logger, the screenshot of my advanced start up settings and my advanced VM settings. I have also uninstalled Driver Booster with the program you advised me to. My auto updates have been failing, however I am doing a manual update as of this time. Lastely I am currently running the command prompt codes and will keep you posted when everything else completes.

Thank you.