Computer randomly crashes with no error log

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  1. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    In startup and recovery system failure:
    a) change write debugging information from small memory dump to automatic memory dump
    b) the directory should display memory dump and not mini dump
    c) reboot to maintain settings


    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer


  2. Posts : 16
    Windows 10
    Thread Starter
       #12

    Command Prompt Commands:

    Microsoft Windows [Version 10.0.17134.950]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some of them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1

    Image Version: 10.0.17134.950

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is WINDOWS.

    Stage 1: Examining basic file system structure ...
    433408 file records processed.
    File verification completed.
    37778 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    404 reparse records processed.
    565216 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    404 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    65905 data files processed.
    CHKDSK is verifying Usn Journal...
    36841344 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    242766744 KB total disk space.
    113577356 KB in 309124 files.
    197216 KB in 65906 indexes.
    0 KB in bad sectors.
    555112 KB in use by the system.
    65536 KB occupied by the log file.
    128437060 KB available on disk.

    4096 bytes in each allocation unit.
    60691686 total allocation units on disk.
    32109265 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-DUOIRF0\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor
    Capacity DeviceLocator FormFactor Manufacturer MemoryType PartNumber Speed
    8589934592 DIMM 0 8 Unknown 0 BLS8G4D240FSEK.8FBD 2400
    8589934592 DIMM 1 8 Unknown 0 BLS8G4D240FSEK.8FBD 2400
    8589934592 DIMM 0 8 Unknown 0 BLS8G4D240FSEK.8FBD 2400
    8589934592 DIMM 1 8 Unknown 0 BLS8G4D240FSB.16FBD 2400


    C:\WINDOWS\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\WINDOWS\system32>
    - - - Updated - - -

    Powershell:

    PS C:\WINDOWS\system32> $PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerNa
    me $Computername
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> Write-Host "Memore Modules:" -ForegroundColor Green
    Memore Modules:
    PS C:\WINDOWS\system32> $PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer
    ,PartNumber,Speed -AutoSize

    Tag BankLabel Capacity(GB) Manufacturer PartNumber Speed
    --- --------- ------------ ------------ ---------- -----
    Physical Memory 0 P0 CHANNEL A 8 Unknown BLS8G4D240FSEK.8FBD 2400
    Physical Memory 1 P0 CHANNEL A 8 Unknown BLS8G4D240FSEK.8FBD 2400
    Physical Memory 2 P0 CHANNEL B 8 Unknown BLS8G4D240FSEK.8FBD 2400
    Physical Memory 3 P0 CHANNEL B 8 Unknown BLS8G4D240FSB.16FBD 2400


    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> Write-Host "Total Memory:" -ForegroundColor Green
    Total Memory:
    PS C:\WINDOWS\system32> Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB"
    32GB
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> $TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -Comput
    erName $Computername).MemoryDevices | Measure-Object -Sum).Sum
    PS C:\WINDOWS\system32> Write-Host "`nTotal Memory Slots:" -ForegroundColor Green

    Total Memory Slots:
    PS C:\WINDOWS\system32> Write-Host $TotalSlots
    4
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> $UsedSlots = (($PysicalMemory) | Measure-Object).Count
    PS C:\WINDOWS\system32> Write-Host "`nUsed Memory Slots:" -ForegroundColor Green

    Used Memory Slots:
    PS C:\WINDOWS\system32> Write-Host $UsedSlots
    4
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> If($UsedSlots -eq $TotalSlots)
    >> {
    >> Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow
    >> }
      My Computer


  3. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Open administrative command prompt and copy and paste:

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    Look on the desktop for a new text file > post a share link into the thread using one drive, drop box, or google drive

    Search for: C:\Windows\Logs\CBS\CBS.log > post a share link into the thread using one drive, drop box, or google drive


    Open administrative command prompt and type or copy and paste:
    dism /online /cleanup-image /scanhealth
    dism /online /cleanup-image /restorehealth
    sfc /scannow
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My Computer


  4. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    For this PS command:
    (copy everything from [Cmdletbinding()] to ForegroundColor Yellow
    })

    Code:
    [Cmdletbinding()] 
    Param( 
        [string]$Computername = "localhost" 
    ) 
    cls 
    $PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerName $Computername 
     
    Write-Host "Memore Modules:" -ForegroundColor Green 
    $PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer,PartNumber,Speed -AutoSize 
     
    Write-Host "Total Memory:" -ForegroundColor Green 
    Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB" 
     
    $TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -ComputerName $Computername).MemoryDevices | Measure-Object -Sum).Sum 
    Write-Host "`nTotal Memory Slots:" -ForegroundColor Green 
    Write-Host $TotalSlots 
     
    $UsedSlots = (($PysicalMemory) | Measure-Object).Count  
    Write-Host "`nUsed Memory Slots:" -ForegroundColor Green 
    Write-Host $UsedSlots 
     
    If($UsedSlots -eq $TotalSlots) 
    { 
        Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow 
    }
      My Computer


  5. Posts : 16
    Windows 10
    Thread Starter
       #15
      My Computer


  6. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    The BSOD and upgrade failure troubleshooting can be performed simultaneously or in sequence.


    Code:
    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:
    
    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors
    
    
    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor
    
    Any of these that have been done in the past week are not necessary to repeat:
    
    
    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 
    
    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    
    5) update windows (have all recommended updates installed) and reboot after updates
    
    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)
    
    7) List and uninstall all non-Microsoft firewall software
    
    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software
    
    If the drive is encrypted and installation failed in the SAFE_OS phase with an error during BOOT operation > decrypt the drive
    https://www.ghacks.net/2015/11/19/fix-the-instalboot-operation/
    
    9) Run disk cleanup to clean temporary and system files
    
    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)
    
    11) Place the computer in clean boot:
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
    https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html
    
    
    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)
    
    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    The RAM modules are mismatched.
    When was each module installed?
    See if you can find the motherboards QVL.
    Are the modules on the Qualified Vendor List (QVL)?
      My Computer


  7. Posts : 16
    Windows 10
    Thread Starter
       #17

    Updated Commands

    Microsoft Windows [Version 10.0.17134.950]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1

    Image Version: 10.0.17134.950

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1

    Image Version: 10.0.17134.950

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\WINDOWS\system32>
    - - - Updated - - -

    Updated Powershell
    PS C:\WINDOWS\system32> $PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerNa
    me $Computername
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> Write-Host "Memore Modules:" -ForegroundColor Green
    Memore Modules:
    PS C:\WINDOWS\system32> $PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer
    ,PartNumber,Speed -AutoSize

    Tag BankLabel Capacity(GB) Manufacturer PartNumber Speed
    --- --------- ------------ ------------ ---------- -----
    Physical Memory 0 P0 CHANNEL A 8 Unknown BLS8G4D240FSEK.8FBD 2400
    Physical Memory 1 P0 CHANNEL A 8 Unknown BLS8G4D240FSEK.8FBD 2400
    Physical Memory 2 P0 CHANNEL B 8 Unknown BLS8G4D240FSEK.8FBD 2400
    Physical Memory 3 P0 CHANNEL B 8 Unknown BLS8G4D240FSB.16FBD 2400


    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> Write-Host "Total Memory:" -ForegroundColor Green
    Total Memory:
    PS C:\WINDOWS\system32> Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB"
    32GB
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> $TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -Comput
    erName $Computername).MemoryDevices | Measure-Object -Sum).Sum
    PS C:\WINDOWS\system32> Write-Host "`nTotal Memory Slots:" -ForegroundColor Green

    Total Memory Slots:
    PS C:\WINDOWS\system32> Write-Host $TotalSlots
    4
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> $UsedSlots = (($PysicalMemory) | Measure-Object).Count
    PS C:\WINDOWS\system32> Write-Host "`nUsed Memory Slots:" -ForegroundColor Green

    Used Memory Slots:
    PS C:\WINDOWS\system32> Write-Host $UsedSlots
    4
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> If($UsedSlots -eq $TotalSlots)
    >> {
    >> Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow
    >> }
    All memory slots are filled up, none is empty!
    PS C:\WINDOWS\system32>
      My Computer


  8. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    The first scannow displayed:

    Code:
    Windows Resource Protection found corrupt files but was unable to fix some of them.

    The second scannow dispayed:

    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.
      My Computer


  9. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Run through the windows upgrade checklist.

    If there are any BSOD immediately run V2 and post a memory.dmp share link.

    When available comment on the date of installation of the RAM modules and whether they are or are not on the QVL.
      My Computer


  10. Posts : 16
    Windows 10
    Thread Starter
       #20

    I did see that.

    Ram:

    One dim stick was installed back in May of 2018. I did not have issues with it then with the reboots. However maybe two months later I started having issues. (ALOT)

    In May of 2019 I was gifted three more dim sticks. (This reduced my reboots down a lot)
    I am going to take the sticks out to check QVL once my update is finished installing. (Currently at 93% installed)

    - - - Updated - - -

    Ram:

    1x8GB - Installed May of 2018 - 8GB Ballistix Sport by Micron 2400 (#323085 / BLS8G4D240FSB.16FBD)
    3x8GB - Installed May of 2019 - 8GB Ballistix Sport by Micron 2400 (#323547 / BLS8G4D240FSEK.8FBD)

    From pcpartpicker.com it does not seem to be compatible/tested but I am still looking around.

    The update was successful.

    - - - Updated - - -

    I found the official list on the manufacturers website. The ram I am using was not tested. They have a similar one test fine, however not an identical match.
      My Computer


 

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