1) Uninstall and reinstall: e1d68x64.sys
Intel(R) Ethernet Connection (2) I219-V
https://answers.microsoft.com/en-us/...0-8d22254aa1c1
2) Uninstall Norton AV using the applicable uninstall tool:
Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool
3) Make sure Windows defender is on
4) Norton AV can be reinstalled after one week of computer stability (no BSOD or unexpected shutdowns/restarts)
2) For any BSOD:
a) run the V2 log collector to collect new log files
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
Code:
Name [00000002] Intel(R) Ethernet Connection (2) I219-V
Adapter Type Ethernet 802.3
Product Type Intel(R) Ethernet Connection (2) I219-V
Installed Yes
PNP Device ID PCI\VEN_8086&DEV_15B8&SUBSYS_86721043&REV_00\3&11583659&0&FE
Last Reset 07/07/2019 21:33
Index 2
Service Name e1dexpress
IP Address 192.168.1.8, fe80::294a:ab0f:8f35:dfd9
IP Subnet 255.255.255.0, 64
Default IP Gateway 192.168.1.1
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 2C:FD:A1:71:4F:26
Memory Address 0xF7F00000-0xF7F1FFFF
IRQ Channel IRQ 4294967260
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\E1D68X64.INF_AMD64_0D0901F66B76DC48\E1D68X64.SYS (12.18.9.8, 584.09 KB (598,112 bytes), 27/06/2019 01:42)
Code:
e1dexpress Intel(R) PRO/1000 PCI Express Network Connection Driver D c:\windows\system32\driverstore\filerepository\e1d68x64.inf_amd64_0d0901f66b76dc48\e1d68x64.sys Kernel Driver No Manual Stopped OK Normal No No
Code:
e1d68x64.sys Thu Jun 6 10:01:51 2019 (5CF92ADF)
Code:
idsvia64 IDSVia64 \??\c:\program files\norton security\nortondata\22.17.3.50\definitions\ipsdefs\20190705.061\idsvia64.sys Kernel Driver Yes System Running OK Normal No Yes
Code:
ccset_ngc NGC Settings Manager c:\windows\system32\drivers\ngcx64\1611030.032\ccsetx64.sys Kernel Driver Yes System Running OK Normal No Yes