BSOD when coming out of sleep, multiple error codes

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  1. sakilo1990
    Posts : 7
    windows 10
       New #1

    BSOD when coming out of sleep, multiple error codes


    Hi,

    When coming out of sleep with this new laptop I sometimes get BSOD errors. So far I have gotten the following error codes:

    0x0000010E VIDEO_MEMORY_MANAGEMENT_INTERNAL

    At this point, I re-installed my Nvidia driver shooting in the dark hoping that it would fix the issue.
    I then got the following error on the next one:

    0x0000009F DRIVER_POWER_STATE_FAILURE

    A few days later, I got the following error:

    0x00000119 VIDEO_SCHEDULER_INTERNAL_ERROR

    Would really appreciate some help looking into this so thanks in advance. I have updated the zip of the logs for assistance.

    Attachment 236889
      My Computer
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  3. MrPepka
    Posts : 1,538
    Windows 8.1 Enterprise x64
       New #2

    Zip does not contain crash dump files so:
    1. Press the Win+R keys to open Run, type SystemPropertiesAdvanced.exe, and click/tap on OK to open advanced System Properties.
    2. Click/tap on the Settings button under Startup and Recovery.
    3. Uncheck option "Disable automatic deletion of memory dumps when disk space is low"
    If you using programs to cleaning disk like CCleaner uncheck in the program options like "Delete memory dumps" etc
      My Computer
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  4. sakilo1990
    Posts : 7
    windows 10
    Thread Starter
       New #3

    Cool thanks, will make the change now. Does that mean I need to wait for another crash to happen before we can proceed?

    - - - Updated - - -

    Looks like the setting was already unchecked. Write debugging information is set to automatic memory dump. Should I set that to something else?
      My Computer
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  6. MrPepka
    Posts : 1,538
    Windows 8.1 Enterprise x64
       New #4

    In that case, wait for the next crash and insert minidumps and the full memory dump
      My Computer
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  7. MrPepka
    Posts : 1,538
    Windows 8.1 Enterprise x64
       New #5

    In the crash dump settings, the option "disable automatic deletion of memory dumps" should be checked. Sorry for the mistake
      My Computer
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  8. sakilo1990
    Posts : 7
    windows 10
    Thread Starter
       New #6

    Ok cool let me fix that thanks
      My Computer
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  9. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #7

    1) The BIOS: Version/Date Dell Inc. 1.9.0, 2019/02/11
    Upgrade the BIOS: 1.9.0 > 1.10.0, 1.10.0 19 Apr 2019

    Access Denied

    2) Run the DM log collector and upload results into the thread.
    BSOD - Posting Instructions

    3) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    4) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread
    Last edited by zbook; 11 Jun 2019 at 12:39.
      My Computer
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  10. sakilo1990
    Posts : 7
    windows 10
    Thread Starter
       New #8

    Hey guys, looks like I've finally got another BSOD. Hopefully these new logs give us more insight into the problemAttachment 237903Attachment 237904
      My Computer
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  12. sakilo1990
    Posts : 7
    windows 10
    Thread Starter
       New #9

    Still having this problem
      My Computer
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  13. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #10

    Try reinstalling the nvidia driver again but this time completely uninstall using DDU first.

    The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your Graphics card manufacturer or from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
      My Computers
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