Computer Lockup and Restarts- Bad Video Card (Again?)

MrPepka said:

Update:
Motorola USB Drivers (check in Snappy Driver Download)
NVIDIA Graphics Driver (NVIDIA DRIVERS GeForce Game Ready Driver WHQL)

Regarding the Motorola Drivers, I just installed those within the past week, trying to recover data off my old phone. I will uninstall those now.

RE the GeForce drivers, from what I understand I will have to use the GeForce Experience program because I've got the DCH drivers... when I tried to update to the latest driver from their website, the program simply stopped working. I'll give that a shot tomorrow morning.

@zbook
Sorry I'm skipping ahead, but your point about the BIOS (Steps 14-17) made me want to mess with mine again. I am on BIOS B, ver 1.30. I downloaded the update to 1.40. I flashed it onto BIOS A. BIOS A is now v 1.40. When I enter BIOS A, some functionality is not there. For instance, pressing F10 to save changes and exit.... it doesn't reboot the computer. Also, trying to enter the area to flash the BIOS, does nothing. I can enter the area on BIOS B 1.30 but when upgraded to 1.40 BIOS A, that area is not available. This makes me think either the BIOS is not flashing completely, or there is some area that is not being overwritten. I'm not sure but either way that sounds like it isn't normal behavior. I'm going to contact MSI and see about getting an RMA. I may try steps 1-13 too, just to see if something is wrong with my system/software. Thank you again for your help. Do you think my logic is correct?

- - - Updated - - -
@zbook
Answers for 1-9.
Also, had a random reboot this morning, about an hour ago. I was watching a streaming video site like youtube, and was streaming it through the Steamlink to my living room. No warning, just reboot. Ran the log collector and v2 as well, will post. (See attached)

Here's the results so far:
2)Attachment 236705
Attaching CBSLog.txt (File too large to attach, see: 2019-06-07 11:25:58, Info CBS TI: --- Initializing Trusted Installer ---
- PasteFS )
3)Attachment 236706
4)Attachment 236707
7a)Attachment 236708
7b)Attachment 236709

8) I've ran chkdsk on all drives except for C: drive I can't find the report for. Which is weird. I will try and run it now and post the results...

1) For startup and recovery system failure:
a) change active memory dump to automatic memory dump
b) reboot to maintain settings

2) Open administrative command prompt and copy and paste:
3) findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
4) sfc /scannow
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

6) find the new text report on the desktop > post a share link into the thread

7) For any comments from the manufacturer > update the thread

8) When available please post results for all disk drives: chkdsk, HD Tune, and Sea Tools results

9) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

zbook said:

1) For startup and recovery system failure:
a) change active memory dump to automatic memory dump
b) reboot to maintain settings

2) Open administrative command prompt and copy and paste:
3) findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
4) sfc /scannow
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

6) find the new text report on the desktop > post a share link into the thread

7) For any comments from the manufacturer > update the thread

8) When available please post results for all disk drives: chkdsk, HD Tune, and Sea Tools results

9) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

1) is done.

will do 2-6 when I return. Meanwhile, here was the chkdsk results, 8. Is HD Tune safe for SSDs? I admit I haven't gotten to it yet.

Code:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows 10 Pro x64.

A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
283392 file records processed.                                                         
File verification completed.
8238 large file records processed.                                    
0 bad file records processed.                                      

Stage 2: Examining file name linkage ...
369 reparse records processed.                                       
393692 index entries processed.                                                        
Index verification completed.
0 unindexed files scanned.                                         
0 unindexed files recovered to lost and found.                     
369 reparse records processed.                                       

Stage 3: Examining security descriptors ...
Cleaning up 14 unused index entries from index $SII of file 0x9.
Cleaning up 14 unused index entries from index $SDH of file 0x9.
Cleaning up 14 unused security descriptors.
Security descriptor verification completed.
55151 data files processed.                                            
CHKDSK is verifying Usn Journal...
37227136 USN bytes processed.                                                            
Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
283376 files processed.                                                                
File data verification completed.

Stage 5: Looking for bad, free clusters ...
32127882 free clusters processed.                                                        
Free space verification is complete.

Windows has scanned the file system and found no problems.
No further action is required.

226496508 KB total disk space.
97455780 KB in 201421 files.
132508 KB in 55152 indexes.
0 KB in bad sectors.
396692 KB in use by the system.
65536 KB occupied by the log file.
128511528 KB available on disk.

4096 bytes in each allocation unit.
56624127 total allocation units on disk.
32127882 allocation units available on disk.


Checking file system on D:
The type of the file system is NTFS.
Volume label is Burst.

A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
15360 file records processed.                                                         
File verification completed.
1 large file records processed.                                    
0 bad file records processed.                                      

Stage 2: Examining file name linkage ...
10 reparse records processed.                                       
16506 index entries processed.                                                        
Index verification completed.
0 unindexed files scanned.                                         
0 unindexed files recovered to lost and found.                     
10 reparse records processed.                                       

Stage 3: Examining security descriptors ...
Cleaning up 1 unused index entries from index $SII of file 0x9.
Cleaning up 1 unused index entries from index $SDH of file 0x9.
Cleaning up 1 unused security descriptors.
Security descriptor verification completed.
574 data files processed.                                            
CHKDSK is verifying Usn Journal...
100527688 USN bytes processed.                                                            
Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
15344 files processed.                                                                
File data verification completed.

Stage 5: Looking for bad, free clusters ...
33179195 free clusters processed.                                                        
Free space verification is complete.

Windows has scanned the file system and found no problems.
No further action is required.

226496508 KB total disk space.
93591924 KB in 3098 files.
1176 KB in 575 indexes.
0 KB in bad sectors.
186628 KB in use by the system.
65536 KB occupied by the log file.
132716780 KB available on disk.

4096 bytes in each allocation unit.
56624127 total allocation units on disk.
33179195 allocation units available on disk.

Chkdsk was executed in read/write mode.  

Checking file system on E:
The type of the file system is NTFS.
Volume label is HyperX.

Stage 1: Examining basic file system structure ...


5120 file records processed.                                                         File verification completed.


0 large file records processed.                                                                                                                           

0 bad file records processed.                                      
Stage 2: Examining file name linkage ...


76 reparse records processed.                                                                                                                              

5778 index entries processed.                                                        Index verification completed.


0 unindexed files scanned.                                                                                                                                

0 unindexed files recovered to lost and found.                                                                                                            

76 reparse records processed.                                       
Stage 3: Examining security descriptors ...
Cleaning up 11 unused index entries from index $SII of file 9.
Cleaning up 11 unused index entries from index $SDH of file 9.
Cleaning up 11 unused security descriptors.
Security descriptor verification completed.


330 data files processed.                                            CHKDSK is verifying Usn Journal...


17642368 USN bytes processed.                                                            Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...


5104 files processed.                                                                File data verification completed.

Stage 5: Looking for bad, free clusters ...


28816764 free clusters processed.                                                        Free space verification is complete.

Windows has scanned the file system and found no problems.
No further action is required.

226496508 KB total disk space.
111132788 KB in 3957 files.
1264 KB in 331 indexes.
0 KB in bad sectors.
95396 KB in use by the system.
65536 KB occupied by the log file.
115267060 KB available on disk.

4096 bytes in each allocation unit.
56624127 total allocation units on disk.
28816765 allocation units available on disk.


Chkdsk was executed in read/write mode.  

Checking file system on F:
The type of the file system is NTFS.
Volume label is Kingston.

Stage 1: Examining basic file system structure ...


49920 file records processed.                                                         File verification completed.


0 large file records processed.                                                                                                                           

0 bad file records processed.                                      
Stage 2: Examining file name linkage ...


1 reparse records processed.                                                                                                                              

50638 index entries processed.                                                        Index verification completed.


0 unindexed files scanned.                                                                                                                                

0 unindexed files recovered to lost and found.                                                                                                            

1 reparse records processed.                                       
Stage 3: Examining security descriptors ...
Cleaning up 6 unused index entries from index $SII of file 9.
Cleaning up 6 unused index entries from index $SDH of file 9.
Cleaning up 6 unused security descriptors.
Security descriptor verification completed.


360 data files processed.                                            CHKDSK is verifying Usn Journal...


24025944 USN bytes processed.                                                            Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...


49904 files processed.                                                                File data verification completed.

Stage 5: Looking for bad, free clusters ...


11692700 free clusters processed.                                                        Free space verification is complete.

Windows has scanned the file system and found no problems.
No further action is required.

113250303 KB total disk space.
66327248 KB in 49457 files.
9364 KB in 361 indexes.
0 KB in bad sectors.
142887 KB in use by the system.
65536 KB occupied by the log file.
46770804 KB available on disk.

4096 bytes in each allocation unit.
28312575 total allocation units on disk.
11692701 allocation units available on disk.

HD Tune is regularly run on SSD in or forum.
Sometimes we may use Crystal disk, HD Sentinel, Macrorit etc.

Chkdsk displayed cleaning on the drives.

zbook said:

HD Tune is regularly run on SSD in or forum.
Sometimes we may use Crystal disk, HD Sentinel, Macrorit etc.

Chkdsk displayed cleaning on the drives.

Microsoft Windows [Version 10.0.17763.503]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Nate>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

C:\Users\Nate>
C:\Users\Nate>sfc /scannow

Beginning system scan. This process will take some time.
Beginning verification phase of system scan.

I will obtain HD Tune and run it tonight.

When available post a share link for the new txt file on the desktop and post the results for scannow.

zbook said:

When available post a share link for the new txt file on the desktop and post the results for scannow.

Th textfile was completely blank, and the scannow said nothing found/nothing changed. Did you want me to run dism again?

zbook said:

If scannow displayed no integrity violations then it was fixed.
Please post current results.

Code:

2019-06-07 15:16:29, Info                  CSI    000048cb [SR] Repairing corrupted file \??\C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\\OneDrive.lnk from store

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Will do! I work 10-hour days for the next few weeks but I will do this when I get home. I also got HD Tune and ran a transfer speed test but couldn't figure out how to run the other tests on all drives (it was very late at night though). I will post all here tonight after they've run.

- - - Updated - - -

I arrived home around 6:00pm. Brought the pizza into the living room with the wife. Started the computer in the bedroom. Started the steamlink in the living room. Within 5 minutes, the computer locked up.

I don't actually know it is blue screening. What happens is I go to check on it, and there is no video output. The keyboard is unresponsive (num lock stays lit, but caps and scroll lock don't respond). It is in a weird power state since I don't have to hold down the power button, I just tap it and the system turns off.

After I reboot it, there is usually no more issues for this session. (Current uptime says 1 hr 26mins).

Here are what you are asking for, I believe. And still, I don't seem to have any new crash dumps.

Code:

Microsoft Windows [Version 10.0.17763.503]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Nate>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

C:\Users\Nate>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Users\Nate>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1

Image Version: 10.0.17763.503

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Users\Nate>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

C:\Users\Nate>

SFCDetails.txt attached

V2 and DM log collector attached

HDTUNE:
Attachment 236836Attachment 236837Attachment 236838Attachment 236839Attachment 236840Attachment 236841Attachment 236842Attachment 236843Attachment 236844Attachment 236845Attachment 236846Attachment 236847Attachment 236848Attachment 236849Attachment 236850Attachment 236851Attachment 236852Attachment 236853

My apologies if it's difficult to read I'm not a very well versed forum-er.

Please let me know if there is anything else I can provide or anything else you may suspect.

Thank you again for your help.

Edit: I just realized the pictures say ATA-100 and SATA II... Shouldn't this board be running SATA 3? Should I buy some new sata cables or is it somewhere in the BIOS settings? Or am I mistaken? Specification for X99A GAMING PRO CARBON | Motherboard - The world leader in motherboard design | MSI USA