Many different BSODs after RAM upgrade

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  1. DLz
    Posts : 9
    Windows 10 Home
       #1

    Many different BSODs after RAM upgrade


    Hi,
    I have a GL 702ZC laptop which comes with 16 GB of DDR4 2400mhz Samsung PC4-19200. I decided to install another 16 GB of RAM: the Ballistix Sport LT DDR4-2666 PC4-21300 listed as compatible with the notebook as You can see here: RAM SSD Upgrades | ASUS ROG Strix GL702ZC | Crucial EU.
    After installing the new RAM, i updated the BIOS to the last version and began to test the 32 GB of RAM to be sure that everything was fine.
    I did: 16 sessions of HCI-memtest, 32 GB of RAM tested, 400% pass on each session got 0 errors on all the sessions, Windows 10 memory test, got 0 errors, 4 pass on memtest86 got 0 errors, 2 h of Prime95 both blend and small FFT, got 0 problems, Cinbench R15 multiple runs and 0 problems, Heaven and Superposition benchmarks (multiple runs) and got 0 problems. So I was happy with the new RAM. Until 7 days ago, when my laptop began to crash after few minutes in Windows and sometimes at the log in page (so sometimes I can't even log in). After few crashes, the system suddenly stop to have problems and let me work in peace even when I use CAD or FEM softwares with intense workloads. The crashes only occurs on cold boot (the laptop has been off for a night for example).

    The BSODs I got are:
    APC_INDEX_MISMATCH
    SYSTEM_SERVICE_EXCEPTION
    KMODE_EXCEPTION_NOT_HANDLED
    PAGE_FAULT_IN_NONPAGED_AREA (fastfat.SYS)
    PAGE_FAULT_IN_NONPAGED_AREA (Ntfs.sys)
    PAGE_FAULT_IN_NONPAGED_AREA
    SYSTEM_SERVICE_EXCEPTION (aswbidsdriver.sys)
    SYSTEM_SERVICE_EXCEPTION (win32kfull.sys)
    MEMORY_MANAGEMENT
    PAGE_FAULT_IN_NONPAGED_AREA (atikmdag.sys)

    Until now I have tried:
    the error check (right click on the C unit->Properties->Instruments) and got 0 errors
    the sfc /scannow command in the Command Prompt (run as Admin) and got 0 errors.
    Uninstalled the external antivirus, and uninstalled the AMD software with the amdcleanuputility and reinstalled the drivers.

    But I still get these BSODs.

    Please help.

    Thanks.

    Attachment 232501
    Last edited by DLz; 03 May 2019 at 09:33.
      My Computer


  2. Posts : 14,903
    Windows 10 Pro
       #2
      My Computers


  3. DLz
    Posts : 9
    Windows 10 Home
    Thread Starter
       #3

    I did, and I attached the log. I used the DM Log collector. Should I use the Beta one?
    Thanks
      My Computer


  4. Posts : 14,903
    Windows 10 Pro
       #4

    The Beta version has been developed to ultimately replace the DM Log Collector for different reasons, including that it didn't always, for unknown reasons, created all files it was supposed to. Please download the Beta version and run it a next time if another BSOD occurs.

    Could you remove the RAM module that was already present and seat the new module in the slot the old module uses, I would like to ensure the added memory doesn't cause issues by checking the compatibility, used slot and such manually. Manually, because in the end the best test with memory is to do it physically yourself.
      My Computers


  5. DLz
    Posts : 9
    Windows 10 Home
    Thread Starter
       #5

    Yesterday night, I made the swap you are suggesting and right now the new module is in the slot that was used by the samsung module and the Samsung module is in the second slot but still I got those BSODs when today I booted the laptop. If you think is necessary, I can remove the samsung module and just use the crucial one.
      My Computer


  6. Posts : 14,903
    Windows 10 Pro
       #6

    Please remove the samsung module.
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  7. DLz
    Posts : 9
    Windows 10 Home
    Thread Starter
       #7

    Ok, I'm going to and also I will do some tests. I will let you know is other BSODs occurs and if they do, I will post them using the Beta version.
    Thanks
      My Computer


  8. Posts : 14,903
    Windows 10 Pro
       #8

      My Computers


  9. DLz
    Posts : 9
    Windows 10 Home
    Thread Starter
       #9

    Ok, I removed the Samsung module and then did this: 30-40 mins of system in idle (not a software was opened, but the ones that autostart), then I opened Firefox (latest version) and began to surf the web, meanwhile I noticed cortana wasn't working so I closed the process in the task manager (to reboot Cortana) and it worked (Cortana came back). After 2 minutes I got a BSOD:

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (atikmdag.sys)

    Then the system rebooted, I used the Beta log collector, opened Firefox, but got another BSOD:

    PAGE_FAULT_IN_NONPAGED_AREA (wdiwifi.sys)

    System rebooted, I used again the beta collcetor, opened firefox again but this time I got this error (the one with the red circle and the white "X"):
    firefox.exe:

    Can't find the entry point RtlAllocateHekp of the procedure in the dynamic-link library C:\Windows\System32\sechost.dll.

    So, I decided to open paint to take a screenshot of the error but I got the same error as the one for Firefox, but for paint:
    mspaint.exe:

    Can't find the entry point RtlAllocateHekp of the procedure in the dynamic-link library C:\Windows\System32\sechost.dll.

    Note that in both these cases, it was Hekp and no Heap (don't know if is a typo or not though).
    I closed these erorr messages and got another BSOD:

    Code of interruption: 0xc0000139

    I rebooted the laptop and again used the beta log collector.

    Here are the 3 log files:
    Attachment 232541
    Attachment 232542
    Attachment 232543
      My Computer


  10. Posts : 1,538
    Windows 8.1 Enterprise x64
       #10

    Update:
    Realtek LAN Driver (Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - 瑞昱半導體)
    Realtek WLAN Driver (check updates in Snappy Driver Download)
    NetFilter 2 SDK driver (Download NetFilter SDK components)
    Uninstall:
    SuperAntiSPYWARE (because you have Avast that has similar functions)
      My Computer


 

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