BSOD/Crash on Cold Boot and at Random Times

zbook said:

1) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums | Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


2) The logs started on 3/23/2019.
3) There were no mini or memory dump files collected.
4) There were no BSOD in the logs.

5) There were approximately 60 abnormal shutdown/restarts during the same time period.

6) This forum will troubleshoot BSOD.

7) There are other forum rooms within Ten Forums to address malfunctioning hardware.
So the thread will be moved to another forum.
If there are any BSOD they can be troubleshooted by posting a BETA zip and memory.dmp file zip share link (one drive, drop box, google drive)

8) Please indicate the hardware components that are under warranty.

9) List the hardware components available for swap testing.

10) What is the overclocking history?

11) Make sure that there is no overclocking during the troubleshooting process.

12) Open administrative command prompt and type or copy and paste:
13) sfc /scannow
14) dism /online /cleanup-image /restorehealth
15) chkdsk /scan
16) wmic recoveros set autoreboot = false
17) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

18) Open the startup and recovery system failure settings > change settings from small memory dump to automatic memory dump > the dump file should change to memory.dmp

19) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Download Speccy | Find your computer specs, free!
Download Speccy | Find your computer specs, free!
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer

@zbook

I've updated my specs. The only thing connected to my computer is a wired mouse and wireless keyboard, both through USB. I have two monitors, one of which is a tablet monitor connected through DVI to HDMI.

How is it that the log goes back to March when I just freshly installed windows again?

Regarding the memory dump, the setting was already "automatic."

I've used Speccy recently as I was ruling out overheating, but the temps were fine.

Here is the CMD data:

Microsoft Windows [Version 10.0.17763.437]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1

Image Version: 10.0.17763.437

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
265984 file records processed.
File verification completed.
7941 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
194 reparse records processed.
383298 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
194 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
58658 data files processed.
CHKDSK is verifying Usn Journal...
40576792 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

244196351 KB total disk space.
77130864 KB in 199183 files.
150120 KB in 58659 indexes.
0 KB in bad sectors.
382655 KB in use by the system.
65536 KB occupied by the log file.
166532712 KB available on disk.

4096 bytes in each allocation unit.
61049087 total allocation units on disk.
41633178 allocation units available on disk.

C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-LHC2JG1\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk1\\Partition1"'
Property(s) update successful.

The logs in the opening post had the 30 day data.
The files displayed no BSOD.
There were a very large number of unexpected shutdowns and restarts.

These can come from:

malfunctioning hardware
manual power offs
electrical outages
overclocking
overheating
etc.

If there are BSOD then immediately run the BETA log collector and zip the memory.dmp


In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


Please comment on steps #8 - #11 in the prior post.

In the specs please include information on PSU.