Randomly BSOD (kernel-power ID 41)

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  1. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    For any BSOD
    a) Run the BETA log collector and post a new zip into the thread
    b) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into the thread using one drive, drop box, or google drive.
      My Computer


  2. Posts : 11
    Win10
    Thread Starter
       #22

    zbook said:
    For any BSOD
    a) Run the BETA log collector and post a new zip into the thread
    b) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into the thread using one drive, drop box, or google drive.
    Into the 7z file there is the beta log collector and the memory.dmp
      My Computer


  3. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    The memory dump takes a long time to download.
    Posting the BETA zip directly into thread allows it to be viewed while the memory dump downloads.

    There were no misbehaving seen in latest BSOD with bugcheck 1A.

    The event viewer displayed an unknown warning for the ethernet driver.

    Uninstall and reinstall: e1d68x64.sys

    Updating a driver. - Microsoft Community

    Code:
    Name	[00000009] Intel(R) Ethernet Connection (7) I219-V
    Adapter Type	Ethernet 802.3
    Product Type	Intel(R) Ethernet Connection (7) I219-V
    Installed	Yes
    PNP Device ID	PCI\VEN_8086&DEV_15BC&SUBSYS_E0001458&REV_10\3&11583659&0&FE
    Last Reset	4/29/2019 7:50 PM
    Index	9
    Service Name	e1dexpress
    IP Address	192.168.15.10, fe80::407b:7e0b:aaf8:b402, 2804:431:b700:4c1:99ac:cd11:f5be:1047, 2804:431:b700:4c1:407b:7e0b:aaf8:b402
    IP Subnet	255.255.255.0, 64, 128, 64
    Default IP Gateway	192.168.15.1, fe80::aec6:62ff:feb6:6a5f
    DHCP Enabled	Yes
    DHCP Server	192.168.15.1
    DHCP Lease Expires	7/21/1932 12:12 AM
    DHCP Lease Obtained	7/20/1932 12:12 PM
    MAC Address	‪E0:D5:5E:F4:BE:F3‬
    Memory Address	0xA3200000-0xA321FFFF
    IRQ Channel	IRQ 4294967293
    Driver	c:\windows\system32\driverstore\filerepository\e1d68x64.inf_amd64_9b64147bed2d44a1\e1d68x64.sys (12.18.8.9, 554.56 KB (567,872 bytes), 2/11/2019 2:26 PM)
    Code:
    e1dexpress	Intel(R) PRO/1000 PCI Express Network Connection Driver D	c:\windows\system32\driverstore\filerepository\e1d68x64.inf_amd64_9b64147bed2d44a1\e1d68x64.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No
    Code:
    Event[1361]:
      Log Name: System
      Source: e1dexpress
      Date: 2019-04-24T22:24:15.346
      Event ID: 27
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-K8KS3I6
      Description: 
    N/A
      My Computer


  4. Posts : 11
    Win10
    Thread Starter
       #24

    Not using computer for some days (little vacations). Today just after startup and checking chrome got KERNEL SECURITY CHECK FAILURE:
    Log collector: Microsoft services
    Memory DMP: Microsoft services
      My Computer


  5. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    Open administrative powershell and copy and paste:

    Code:
    [Cmdletbinding()] 
    Param( 
        [string]$Computername = "localhost" 
    ) 
    cls 
    $PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerName $Computername 
     
    Write-Host "Memore Modules:" -ForegroundColor Green 
    $PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer,PartNumber,Speed -AutoSize 
     
    Write-Host "Total Memory:" -ForegroundColor Green 
    Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB" 
     
    $TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -ComputerName $Computername).MemoryDevices | Measure-Object -Sum).Sum 
    Write-Host "`nTotal Memory Slots:" -ForegroundColor Green 
    Write-Host $TotalSlots 
     
    $UsedSlots = (($PysicalMemory) | Measure-Object).Count  
    Write-Host "`nUsed Memory Slots:" -ForegroundColor Green 
    Write-Host $UsedSlots 
     
    If($UsedSlots -eq $TotalSlots) 
    { 
        Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow 
    }
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread



    Open administrative command prompt and copy and paste:

    Code:
    wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    Move the RAM module to DIMM that have not yet been tested and test each DIMM of the motherboard with Memtest86 version 8.1
    Post images and text reports foe eac test.
      My Computer


  6. Posts : 11
    Win10
    Thread Starter
       #26

    Hey! After some weeks Ive just replaced my ram stick for 2x8. The problems gone away and Ill sent my 1x8 stick to warranty. Thank all of you guys for supporting me and fast replying.
      My Computer


  7. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    That's great news.
    Glad that the computer has been fixed.
      My Computer


  8. Posts : 65
    Windows 10
       #28

    I have a similar problem. There are times when the screen goes black, and I have to restart to open the PC again. In event viewer am error EventID: 41 and Source: Kernel-Power. It happened to me three times today while playing Resident Evil 4 - Remake. Please help me!
      My Computer


  9. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    Detonate,

    This thread is old.

    Please open a new thread.

    Run the V2 log collector and post a share link into the new thread.

    BSOD - Posting Instructions
      My Computer


 

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