PC crash causing restart

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  1. anthrax2471
    Posts : 115
    Windows 10 Pro 64x
       New #1

    PC crash causing restart


    Hey, so I was playing Battlefield V last night, and twice the game crashed to desktop with no error, so I booted the game back up and continued played, until my Pc just locked up, screen went black and Pc restarted, I have ran a memtest86 overnight (10+ passes) and that passed, I have uploaded the required zip file for you guys, any help would be amazing.

    Thanks.
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  3. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #2

    msinfo32.nfo shows you have not had any BSODs. As the notice at the top of the forum and the top of each thread, including this one, says:

    Attachment 222492

    I'll ask one of the gurus to move this thread to a more appropriate forum, perhaps

    General Support | Windows 10 Forums
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  4. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #3

    @ztrucker : Please view power reports > power-report

    There were bugchecks on 1/26 and 1/28

    At the same time there were no BSOD displayed in the event viewer or msinfo32??
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  6. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #4

    Looks like it's already been moved, sorry. Can have it moved back if you think it belongs here.

    anthrax2471, sorry for the confusion.

    Edit: ... and now it's back. Here it stays.

    I only see the one bugcheck on 1/28:

    Attachment 222493

    Event viewer has a ton of these error pairs:
    Code:
    Event[30791]:
  Log Name: System
  Source: Service Control Manager
  Date: 2019-01-28T21:38:44.725
  Event ID: 7024
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-ENDITT6
  Description: 
The WMIs service terminated with the following service-specific error: 
The system cannot find the path specified.

Event[30792]:
  Log Name: System
  Source: Service Control Manager
  Date: 2019-01-28T21:38:44.725
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-ENDITT6
  Description: 
The WMIs service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    After all the above, I see these:
    Code:
    Event[30807]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2019-01-28T21:46:46.833
  Event ID: 12
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-ENDITT6
  Description: 
The operating system started at system time ?2019?-?01?-?28T21:46:46.500000000Z.

Event[30809]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2019-01-28T21:46:46.833
  Event ID: 20
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-ENDITT6
  Description: 
The last shutdown's success status was false. The last boot's success status was true.
    Looks like this might be a driver issue but without a dump it's hard to say.

    Check Windows Update History, see what has been installed recently.

    Start > Windows Update > View Update History. Also scroll down and look under Driver Updates.

    If you see a recent driver update, uninstall it and turn off driver updates for now, see if that resolves the problem.

    Enable or Disable Driver Updates in Windows Update in Windows 10

    If no recent driver updates or that doesn't help then give Driver Verifier a try:

    ===================================================
    Driver Verifier     is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes. Machines exposed to Driver Verifier may run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to PART TWO and make sure the correct boxes are checked.

    warning   Warning
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier so you have a way to recover if it goes haywire. Seldom does but it can happen.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the Beta log collector and upload the resulting zip file.
    Last edited by Ztruker; 28 Jan 2019 at 21:02.
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  7. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #5

    ztrucker,
    There was just one BSOD on 1/28.
    There was no dump file.

    The event viewer displayed:

    Code:
    Event[30823]:
  Log Name: System
  Source: volmgr
  Date: 2019-01-28T21:46:52.142
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-ENDITT6
  Description: 
Dump file creation failed due to error during dump creation.
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  8. anthrax2471
    Posts : 115
    Windows 10 Pro 64x
    Thread Starter
       New #6

    First off I'm sorry about the confusion of the thread, sorry for posting it in the wrong place, I did notice some updates last night before I switched my PC off (3 windows updates) so I'll see how it goes today.... stupid question? How do I enable Minidump for some reason it's always been off.
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  9. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #7

    1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    2) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /restorehealth
    6) chkdsk /scan
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
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  10. anthrax2471
    Posts : 115
    Windows 10 Pro 64x
    Thread Starter
       New #8

    Hey ya:

    Microsoft Windows [Version 10.0.17763.292](c) 2018 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc/scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.17763.1Image Version: 10.0.17763.292[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>chkdsk /scan

    Attachment 222522Attachment 222523
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  12. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #9

    1) For Ccleaner uncheck:
    a) Memory Dumps
    b) Windows Log Files

    2) The startup and recovery system failure image was not yet posted (step #1a in post #7)
    3) The chkdsk /scan results was not yet posted (step #6 in post #7)

    4) For startup and recovery system failure:
    a) uncheck automatically restart
    b) change write debugging information to automatic memory dump
    c) make sure the dump file displays: %systemroot%\Memory.dmp
    d) reboot to maintain settings

    5) Make sure that there is no overclocking during the troubleshooting process

    6) Make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    7) Save the backup image to another drive

    8) Make a brand new restore point
    Create System Restore Point in Windows 10 | Tutorials
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  13. anthrax2471
    Posts : 115
    Windows 10 Pro 64x
    Thread Starter
       New #10

    Microsoft Windows [Version 10.0.17763.292](c) 2018 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc/scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 428032 file records processed.File verification completed. 16873 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 64613 reparse records processed. 543118 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 64613 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 57544 data files processed.CHKDSK is verifying Usn Journal... 37147936 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 115732582 KB total disk space. 49411424 KB in 272418 files. 172420 KB in 57545 indexes. 0 KB in bad sectors. 550318 KB in use by the system. 65536 KB occupied by the log file. 65598420 KB available on disk. 4096 bytes in each allocation unit. 28933145 total allocation units on disk. 16399605 allocation units available on disk.C:\WINDOWS\system32>
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