Hi Nakres,
Welcome to the the Ten Forums BSOD forum.
1) In general brand new computers should not be having BSOD and the computer should be returned to the manufacturer.
See if you can contact HP to get a return merchandise authorization (RMA)
The logs displayed corrected hardware errors in addition to BSOD.
If you prefer to keep the computer and troubleshoot steps are outlined below.
If you want to use the findings and test results to discuss with HP that also can be done.
2) Please perform the following steps:
3) Update the specs in the "My Computer" section: HP Pavilion Gaming Desktop 690-0000nb
System Specs - Fill in at Ten Forums | Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
4) Open file explorer > this PC > C: > in the right upper corner search for:
a) C:\windows\memory.dmp
b) win32k.sys-20181230-1244.dmp
Zip the files > post separate share links into the thread using one drive, drop box, or google drive
Code:
Crash dump found at C:\windows\MEMORY.DMP
Creation date: 01/04/2019 20:23:01
Size on disk: 660 MB
Code:
win32k.sys-20181230-1244.dmp 12/30/2018 12:44:36 PM 827.87
5) If there are any difficulties finding either dmp file then download and install Everything: voidtools
Comment into the thread whether you were or were not able to find the files using file explorer.
6) Use everything to find the files > zip > post separate share links into the thread using one drive, drop box, or google drive
7) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
8) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 | Tutorials
9) Open administrative command prompt and type or copy and paste:
10) sfc /scannow
11) dism /online /cleanup-image /restorehealth
12) chkdsk /scan
13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
14) Make sure that there is no over clocking while troubleshooting.
15) The BIOS: Version/Date AMI F.12, 02/08/2018
Upgrade the BIOS: F.12 > F.20
Driver - HP Pavilion Gaming Desktop 690-0000nb | HP® Customer Support
16) Run the HP support assistant > upgrade drivers
17) Download and install HP PC Hardware Diagnostics Windows (right upper area of this link)
HP PC Hardware Diagnostics | HP® Official Site
18) Launch HP PC Hardware Diagnostics Windows version 1.5.4.0
a) click system tests > click system extensive test > click run once > run overnight > post an image of the test results in the AM
Code:
Event[1551]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2018-12-29T20:10:34.973
Event ID: 17
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: DESKTOP-VRV30SJ
Description:
A corrected hardware error has occurred.
Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)
Bus:Device:Function: 0x4:0x0:0x0
Vendor ID:Device ID: 0x15B7:0x5003
Class Code: 0x8802
The details view of this entry contains further information.
Code:
Event[1550]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2018-12-29T20:10:34.973
Event ID: 17
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: DESKTOP-VRV30SJ
Description:
A corrected hardware error has occurred.
Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)
Bus:Device:Function: 0x2:0x0:0x0
Vendor ID:Device ID: 0x10EC:0xC821
Class Code: 0x18000
The details view of this entry contains further information.
Code:
Name [00000001] Realtek RTL8821CE 802.11ac PCIe Adapter
Adapter Type Ethernet 802.3
Product Type Realtek RTL8821CE 802.11ac PCIe Adapter
Installed Yes
PNP Device ID PCI\VEN_10EC&DEV_C821&SUBSYS_831A103C&REV_00\00E04CFFFEC8210100
Last Reset 04/01/2019 20:22
Index 1
Service Name RTWlanE
IP Address 10.126.12.225, fe80::19f5:f8df:9714:a05c
IP Subnet 255.255.128.0, 64
Default IP Gateway 10.126.0.1
DHCP Enabled Yes
DHCP Server 10.126.0.1
DHCP Lease Expires 04/01/2019 21:26
DHCP Lease Obtained 04/01/2019 21:16
MAC Address 80:2B:F9:6A:30:9F
I/O Port 0x00004F00-0x00004FFF
Memory Address 0xA34F0000-0xA34FFFFF
IRQ Channel IRQ 4294967280
Driver c:\windows\system32\drivers\rtwlane.sys (2023.66.1222.2017, 7,66 MB (8.034.128 bytes), 12/04/2018 00:33)
Code:
Name Standard NVM Express Controller
Manufacturer Standard NVM Express Controller
Status OK
PNP Device ID PCI\VEN_15B7&DEV_5003&SUBSYS_500315B7&REV_01\4&2A5014B3&0&00E8
Memory Address 0xA3200000-0xA32FFFFF
IRQ Channel IRQ 4294967289
IRQ Channel IRQ 4294967288
IRQ Channel IRQ 4294967287
IRQ Channel IRQ 4294967286
IRQ Channel IRQ 4294967285
IRQ Channel IRQ 4294967284
IRQ Channel IRQ 4294967283
Driver c:\windows\system32\drivers\stornvme.sys (10.0.17134.81, 102,90 KB (105.368 bytes), 12/10/2018 04:07)