BSOD at least twice a month - uncertain cause

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  1. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #31

    What progress was made in testing the RAM?
    Which DIMM have not yet been tested?

    Code:
    bcbtums	Bluetooth RAM Firmware Download USB Filter	c:\windows\system32\drivers\bcbtums.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No


    The Nvidia GPU drivers were involved in the latest BSOD.
    At this time the Nvidia drivers will not be replaced.

    List all of the hardware that is attached to the computer.

    Update the drivers for all bluetooth devices.

    Look for a driver replacement for bcbtums Bluetooth RAM Firmware Download USB Filter before uninstalling the driver so that you have a replacement:
    Updating a driver. - Microsoft Community


    Code:
    Name	NVIDIA GeForce GTX 970
PNP Device ID	PCI\VEN_10DE&DEV_13C2&SUBSYS_29743842&REV_A1\4&1286464&0&0008
Adapter Type	GeForce GTX 970, NVIDIA compatible
Adapter Description	NVIDIA GeForce GTX 970
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll
Driver Version	25.21.14.1771
INF File	oem1.inf (Section082 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1920 x 1080 x 60 hertz
Bits/Pixel	32
Memory Address	0xF6000000-0xF70FFFFF
Memory Address	0xE0000000-0xF1FFFFFF
Memory Address	0xF0000000-0xF1FFFFFF
I/O Port	0x0000E000-0x0000EFFF
IRQ Channel	IRQ 16
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_5db32447b43ce666\nvlddmkm.sys (25.21.14.1771, 19.51 MB (20,461,984 bytes), 1/21/2019 12:58 PM)
      My Computer
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  3. LeoBloom
    Posts : 90
    Windows 10 Pro 64 bit v1809
    Thread Starter
       New #32

    ON 12-26-18, I put in DIMMs #2 and #4 as described in post #15 – they went through Memtest over the 16 hours with 17 passes and no errors


    I have not replaced the DIMM since then (given that the previous BSOD a couple of days go was related to GPU drivers). Post #13 was the last BSOD (with DIMM #1 and #3) which resulted in a MEMORY_MANAGEMENT BSOD. DIMM #2 and #4 have not as yet resulted in a BSOD specific to MEMORY_MANAGEMENTAll DIMM that I own has been tested in Memtest with >10 passes (run as pairs).


    Bluetooth drivers updated from 12.0.1.659 to 12.0.1.713 (still released in 2015) which is the latest Bluetooth driver available for my VID/PID combo on the Microsoft Update Catalog website. The manufacturer states that all Bluetooth drivers are to be updated via Microsoft Windows Update.


    Attached devices:
    Logitech Webcam C920
    Brother MFC-L2740DW
    Logitech extreme 3d pro
    HDD/SSD: APPLE HDD, Samsung SSD 850 EVO
      My Computer
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  4. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #33

    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer
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  6. LeoBloom
    Posts : 90
    Windows 10 Pro 64 bit v1809
    Thread Starter
       New #34

    Everything has been updated in that section
      My Computer
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  7. LeoBloom
    Posts : 90
    Windows 10 Pro 64 bit v1809
    Thread Starter
       New #35

    Had another BSOD

    Occurred shortly after resuming computer from standby

    Stop Code: FAULTY_HARDWARE_CORRUPTED_PAGE

    Attached beta log. Unfortunately cannot upload my memory.dmp since it was automatically deleted by Windows before I remembered to copy it over
      My Computer
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  8. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #36

    The BETA log collector logs displayed that the memory dump was available at the time the log collector was ran:

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
Creation date: 02/19/2019 21:11:02
Size on disk: 1555 MB

    Run HD Tune: (free version) (all drives)
    Post images into the thread for results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan


    Code:
    ------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 367.5 GB
Total Space: 476.5 GB
File System: NTFS
      Model: Samsung SSD 850 EVO 500GB

      Drive: D:
 Free Space: 419.9 GB
Total Space: 476.7 GB
File System: NTFS
      Model: APPLE HDD HTS547550A9E384

      Drive: F:
 Free Space: 190.0 GB
Total Space: 476.9 GB
File System: NTFS
      Model: Seagate FreeAgent Go USB Device



    Code:
    FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
This bugcheck indicates that a single bit error was found in this page.  This is a hardware memory error.
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 0000000000000976, physical page number
Arg3: 000002469cf093a0, zero
Arg4: ffff8181439eb000, zero
    Last edited by zbook; 19 Feb 2019 at 23:25.
      My Computer
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  9. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #37

    LeoBloom said:
    Had another BSOD

    Occurred shortly after resuming computer from standby

    Stop Code: FAULTY_HARDWARE_CORRUPTED_PAGE

    Attached beta log. Unfortunately cannot upload my memory.dmp since it was automatically deleted by Windows before I remembered to copy it over
    Is this with the configuration of memory that previously had not given a BSOD (DIMMs #2 and #4)?
      My Computers
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  10. LeoBloom
    Posts : 90
    Windows 10 Pro 64 bit v1809
    Thread Starter
       New #38

    @philc43 - that is correct I have not had any MEMORY_MANAGEMENT BSOD with #2 and #4. I have had 3 BSOD while using #2 and #4 and they are:
    SYSTEM_SERVICE_EXCEPTION
    DPC_WATCHDOG_VIOLATION
    FAULTY_HARDWARE_CORRUPTED_PAGE
    @zbook - Am I to use HD Tune 2.55 (that is the one labeled free for personal use)? I am currently running it on my HDDs. Is it safe to run "Benchmark" and "Error Scan" on my SSD?
      My Computer
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  12. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #39

    For all threads we have used HD Tune to test both SSD and HD.
    It''s used in seven, eight and ten forums.
    hdtune_255.exe
    https://www.hdtune.com/download.html

    Alternative software are available but several are needed to perform all three steps:

    CrystalDiskInfo Crystal Dew World

    Check Hard Disk for Bad Sectors | Scan Disk on Windows
    Macrorit Disk Scanner Free - Free download and software reviews - CNET Download.com

    Disk Benchmark Software | ATTO

    Hard Disk Sentinel Free - Free download and software reviews - CNET Download.com

    5 Warning Signs That Your SSD Is About to Break Down Fail
    10 Free Tools to Measure Hard Drive and SSD Performance • Raymond.CC
    5 Best Hard Drive and SSD Benchmarks to Test Storage Speed | Custom PC Review
    SSD Health Test - Top 5 benchmark tool for SSD in 2019
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  13. LeoBloom
    Posts : 90
    Windows 10 Pro 64 bit v1809
    Thread Starter
       New #40

    @zbook

    The memory.dmp is created every time, but Windows promptly automatically deletes it within a few minutes

    Please see the requested photos in this link: HD Tune - Album on Imgur
      My Computer
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