BSODs when waking up after sleep/hibernate (Atheros driver issue?)

jlumiere · 01 Sep 2018

Hello everybody!

I have a Dell Vostro 15 3568 laptop with Windows 10 Pro (v. 10.0.17134). Sometimes I go away from the keyboard for long periods of time, and the computer is automatically put in a sleep/hibernate state (I don’t actually know if it’s a “sleep” or a “hibernate” state). Almost every time the computer wakes up from this state, a BSOD shows up and the computer has to be rebooted.
The BSODs frequently concerns qcamain10x64.sys, which refers to Qualcomm Atheros QCA61x4/QCA9377 Network Adapter. I tried to update it to the latest available version (12.0.0.709), using the Dell Driver Update tool) -- to no avail; I also tried to downgrade it to an older version (12.0.0.307), but BSODs still happen.
Like the attached dump shows, the BSODs sometime refer to other error messages; still, they always happen when the computer wakes up from sleep/hibernation.
What could I do? Do you have any advice?

Thank you for reading this! Let me know if I can provide you with more or different information.

Ztruker · 01 Sep 2018

The log files are in a foreign (non-English) language and can not be analyzed. Please change the system language to English and post a new log collector zip.

Add, Remove, and Change Display Language in Windows 10
How To Change Language In Windows 10 Operating System - YouTube

You can put the language back to normal once done though you may have to do this multiple times if I need you to run the log collector script again in the future.

Thanks

jlumiere · 02 Sep 2018

Hello again,

sorry! Here are the requested files, in English.

Thank you again.

Ztruker · 02 Sep 2018

Thank you, better. Unfortunately, the dump file is empty (0 bytes). Please check it on your end and see if it is also 0 bytes. Look at

C:\Windows\minidump\090118-35968-01.dmp

If it is, wait for another BSOD then run the collector again. This time use the Beta collector shown at the bottom of the BSOD Posting Instructions page please. It collects more information that may be useful.