Hi everyone,
since a few weeks I am randomly experiencing on my computer the infamous BDOS tcpip.sys; I have already updated all the drivers, and installed the latest windows 10 updates, however at least once every 2 days my computer decides to show the error. A long reboot is required and everything starts working again.
Attached the log file as per instructions.
Please help.
Thanks,
DT
Hi 19giugno ,
Welcome to the Ten Forums BSOD forum.
There was only 1 BSOD mini dump file collected and the bugcheck was 3B.
The logs displayed other BSOD with bugcheck 3B.
Perform the following steps:
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online/cleanup-image/restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Uninstall Mcafee antivirus using the applicable uninstall tool:
Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee
7) Uninstall Malwarebytes using the applicable uninstall tool:
Malwarebytes Cleanup Utility download and instr... | Official Malwarebytes Support
8) Turn on Windows defender
9) List all other antivirus software in use on the computer (always on and manual)
And list all other antivirus software in use since that last six months.
10) The log collector that was ran was the DM log collector.
At some time the DM log collector will be replaced by the BETA log collector.
The BETA log collector will collect more useful information.
Please run the BETA log collector now and after any BSOD. Then post a zip into this thread:
BSOD - Posting Instructions - Windows 10 Forums
https://www.tenforums.com/attachment...-v2-beta10.zip
(extract > open)
Use the text and images in this link in case there are problems running the BETA log collector: (post #5)
DM Log tool problem Solved - Windows 10 Forums
Hi zbook,
thanks for your prompt reply. Attached the new log.
I have MCAfee and Malware Bytes installed, but I bought the premium licenses, so not sure if I really need to uninstall them?
And here the output of the command run (while the sfc was running there has been a new BSOD)
Thanks,HTML Code:Microsoft Windows [Version 10.0.17134.48] (c) 2018 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. C:\WINDOWS\system32>dism /online/cleanup-image/restorehelath Deployment Image Servicing and Management tool Version: 10.0.17134.1 Error: 87 The online/cleanup-image/restorehelath option is unknown. For more information, refer to the help by running DISM.exe /?. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log C:\WINDOWS\system32>dism /online/cleanup-image/restorehealth Deployment Image Servicing and Management tool Version: 10.0.17134.1 Error: 87 The online/cleanup-image/restorehealth option is unknown. For more information, refer to the help by running DISM.exe /?. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log C:\WINDOWS\system32>dism /online/cleanup-image/restorehealth Deployment Image Servicing and Management tool Version: 10.0.17134.1 Error: 87 The online/cleanup-image/restorehealth option is unknown. For more information, refer to the help by running DISM.exe /?. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log C:\WINDOWS\system32>chkdsk /scan The type of the file system is NTFS. Volume label is System. Stage 1: Examining basic file system structure ... 876288 file records processed. File verification completed. 15100 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 26155 reparse records processed. 1096172 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 26155 reparse records processed. Stage 3: Examining security descriptors ... Security descriptor verification completed. 109943 data files processed. CHKDSK is verifying Usn Journal... 37662936 USN bytes processed. Usn Journal verification completed. Windows has scanned the file system and found no problems. No further action is required. 355470431 KB total disk space. 178483008 KB in 414123 files. 241448 KB in 109944 indexes. 0 KB in bad sectors. 1291931 KB in use by the system. 65536 KB occupied by the log file. 175454044 KB available on disk. 4096 bytes in each allocation unit. 88867607 total allocation units on disk. 43863511 allocation units available on disk. C:\WINDOWS\system32>
D.
Last edited by z3r010; 08 Jun 2018 at 07:09. Reason: made easier to read
For Mcafee and Malwarebytes please uninstall both AV software products.
If there are no BSOD for one week then you can install one AV software product.
If there are recurrent BSOD then uninstall the AV software.
If there are no recurrent BSOD then continue using the AV software.
Wait another week and then reinstall the second AV software.
The longer the system stability before reinstalling the software the stronger the cause and effect of a BSOD when the AV software is reinstalled.
For the dism commands place a space before each /.
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
HTML Code:Microsoft Windows [Version 10.0.17134.48] (c) 2018 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>dism /online /cleanup-image /checkhealth Deployment Image Servicing and Management tool Version: 10.0.17134.1 Image Version: 10.0.17134.48 No component store corruption detected. The operation completed successfully. C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth Deployment Image Servicing and Management tool Version: 10.0.17134.1 Image Version: 10.0.17134.48 [==========================100.0%==========================] No component store corruption detected. The operation completed successfully. C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth Deployment Image Servicing and Management tool Version: 10.0.17134.1 Image Version: 10.0.17134.48 [==========================100.0%==========================] The restore operation completed successfully. The operation completed successfully. C:\WINDOWS\system32>
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