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#41
Another crash soon after reinstalling Dropbox. It is not an error message I have seen before. Latest beta log and memory dump added to dropbox folder:
https://www.dropbox.com/sh/kvbhaxc5b...RaKhXRq5a?dl=0
Another crash soon after reinstalling Dropbox. It is not an error message I have seen before. Latest beta log and memory dump added to dropbox folder:
https://www.dropbox.com/sh/kvbhaxc5b...RaKhXRq5a?dl=0
Please find, zip and post the newest memory dump:
Crash dump found at C:\WINDOWS\MEMORY.DMP
Creation date: 04/24/2018 21:52:33
Size on disk: 765 MB
Memory dump has been converted to 7z and added to the dropbox:
https://www.dropbox.com/sh/kvbhaxc5b...RaKhXRq5a?dl=0
See if you can place a date and/or time with the memory dumps. Then you can add them all to to the folder/file.
The latest misbehaving driver in the memory dump were the Nvidia GPU drivers.
It is important to keep track of the driver versions so that a stable version can be found.
Look for a rolled back driver version.
Turn off Windows updates of non-Microsoft drivers:
Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Tutorials
1) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
2) Re-install the Nvidia GPU driver from the Nvidia website
3) Make sure that you check the clean install box and if available install the physx driver.
Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA
Download Display Driver Uninstaller - MajorGeeks
Find a Nvidia GPU driver version older than: 23.21.13.9135
If the Nvidia driver replacement leads to system stability then you are set.Code:nvlddmkm.sys Fri Mar 23 18:02:22 2018 (5AB5877E)
If the Nvidia driver replacement leads to another misbehaving driver then find a friend, neighbor, relative, or local computer store to swap the video card. Then test the card from the misbehaving computer in another computer and test a swapped card in this computer.
This was the first Nvidia GPU driver version before using DDU:
So using DDU, followed by clean install, followed by Windows updates, had displayed the identical driver version.Code:Driver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvlddmkm.sys (23.21.13.9135, 16.73 MB (17,544,792 bytes), 03/27/18 17:45)
Now a different driver version needs to be used to help differentiate a driver version problem from a hardware problem.
In the meantime I have had several more crashes, perhaps they can offer more insight. I added the beta log and a 7z of the memory dump file from today, to the dropbox folder:
https://www.dropbox.com/sh/kvbhaxc5b...RaKhXRq5a?dl=0
The latest mini dumps when debugged did not display a definitive misbehaving driver.
The memory dump opened with a CRC error.
Whenever there is a BSOD please search for the memory dump and save the file.
If there are several memory dumps upload all of them with dates and times for debugging along with the beta log collector zip.
The current Nvidia GPU is:
This is the same driver version as the last BSOD.Code:Driver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvlddmkm.sys (23.21.13.9135, 16.73 MB (17,544,792 bytes), 04/23/18 21:15)
Were you not able to find a roll back driver version on the Nvidia website?
The newest BSOD's were before the driver switch. I have rolled back to driver 23.21.13.8813 from 10/27/17.
So there were no BSOD after the Nvidia GPU driver rollback?
If there are any more BSOD then post a new beta log collector and memory dump.
New BSOD after rolling back to driver 23.21.13.8813. I have added the memory dump and beta log files, both of which have today's date in the title:
https://www.dropbox.com/sh/kvbhaxc5b...RaKhXRq5a?dl=0